Loaded (formerly CDKeys)Reviews 680

Really poor experience using this company. Purchased GTA for the PC, 2 of the files would not download. Spoke to them about it and they said my PC was faulty and that i had to speak to Rockstar (GTA) about it. We did and after 4 hours they couldn't help us.

Went back to CD keys and they will not refund despite sending a faulty game. Bunch of scammers will never touch these again and i would advise anyone considering using them gives them a wide birth. Just pay a bit more and use a reputable company.

I haven't ordered anything from them for years, on new years day I got a notification from paypal that I got charged 96 from cdkeys using paypal express. Logged in and changed the password immediately.
Contacted support and they answered after 4 days that the confirmation email with the codes was sent to my email address (that's a lie!) They cant do anything, and that I should contact paypal. Paypal denied the refund, since it was "not unauthorized". Did a formal complaint, but that will probably take a long time.
Warning! Do not use paypal express with this site!

Ordered a key, they blocked my order, demanded pictures of my credit cards and IDs and after providing them, they rejected my order without providing a reason. I got no refund either. All of this just because i used a Revolut virtual card.

Proof of purchase added.

Reddit is full of reports of these scammer scum demanding pictures of people's credit cards and IDs. That is one thing, but rejecting an order after providing said pictures is the lowest of the low and the absolute worst purchase experience ever.

Lost money, time and got no key either. Trash site.

Purchased 3x Xbox Gamepass codes from them but could only redeem 1 of 3. Turns out they are selling trial codes which are limited to 1 per account. This is misleading as they don't mention this anywhere on the product page.

CDKeys wouldn't reply to support requests whatsoever. After posting on Trustpilot, they've been in contact through the site and promised a partial refund.

It has been 2 weeks now since they claimed to have issued a partial refund. I have not received anything. So not only was their product page misleading, their "support staff" are straight up frauds. When all goes well they often have great prices but if you ever need support (and you will) they WILL scam you. It's actually quite clever.

So my advice.

AVOID THESE SCAMMERS!

This website is scamming you for your personal info! In the ordering process, they ask for your phone number (requires phone verification), real address (they will know if you use VPN). Once I've made my order, I've received an email that my order needs to be further approved and that was followed by another email, asking me to photograph my credit card along with time and date, so now they have that piece of information as well. In the end, in yet another email they've decided NOT to approve my order by writing the following: "Unfortunately, the review team rejected your order. So as not to inconvenience you any further, I can confirm that your order has now been cancelled and the transaction voided/refunded." I've used plenty of similar websites before, but this many privacy violations are one big giant red flag. Stay away.

Bought a cd key for three kingdoms, recieved straight away and immediately typed into steam to find out it had already been registered/used and invalid. Steam confirmed time/date that the key was registered, this was BEFORE I bought the key. Sent evidence to CD keys (my reciept and steams message) they were not interested and insisted key was not used (despite evidence) they are refusing to refund or give me a key that is valid! Basically sold me a invalid key that is already used, will let paypal and my bank sort now. Ill stick buying direct from Steam... lesson learnt

I've tried to activate my purchase on steam, but got an "Duplicate Product Code" error. So probably they made an error entering these codes in there system and sold this code twice. They basically told me it's not their problem and aren't going to refund my purchase.

This was my third order, my second order went fine, but my first order also had problems. They sold me a region free key, which turn out to have a region restriction on it and also didn't work

Terrible service at the store, best to avoid this seller!

I decided to buy a copy of FFXIV complete addition, the key was delivered to me but was invalid, I immediately send them an email with screenshots to prove the key is invalid. I then later get an email stating that it is locked to the EU region (I am from South Africa but we still connect to EU) and I will be refunded, I then explain the above to support and he tells me that it will go through a review process and he ignores my reply regarding the EU compatability with South African Servers, next I get the following email:
Hi,

Thanks for your patience.

Upon verifying the key on this order, we found it to be already used/redeemed. Unfortunately, we're able to refund only for unused key(s). To clarify, once the key/code is redeemed, it gets linked to the account permanently, and this cannot be undone in any way. Our normal policy, like most other retailers, is that we are unable to issue a replacement or refund on used digital goods as they were sent to your email, valid and unused.

Hope this explains the situation.

Kind Regards,

Tyron J,
Support Ace | cdkeys.com

I did not activate the key and I did not receive what I paid for, neither was I refunded, I have basically been scammed.

Update: I was contacted by CDKeys two days ago, still no update on their terrible customer service

Worst Customer Service I've experienced in years.
I placed multiple orders with CD keys without a problem. Today, I went to buy something and got rejected. I figured I entered my card number wrong so I switched to PayPal. My order went into 'requires verification status'. So I went ahead and jumped through their hoops.
They approve the order. I go to get my key... and boom. It's back to verification. Before I can even look at my email, I have another message that says my order has been cancelled and refunded. Weird, but okay. I try again with a different card and it works but goes BACK into verification!
I jump through different hoops. They ask about the PayPal charge back. I say 'That was you guys. I didn't ask for that. I just want my product'. They ask the SAME QUESTION AGAIN! Which I'm like 'Okay, I just answered but I'll try another way'.
A moment later, they cancel/reject the order and say 'I hope this explains the situation'. What explanation? There was none! And then they wouldn't reply to my requests for more information including the following questions:
1) Why are my orders being rejected?
2) Should I just never bother to work with you again?
3) Can you communicate the problem to me so I can fix it?
They clearly don't care so if you get verification request, you're probably just done. This was terrible and I'll never go back to them again.

I was wrong.im the one who made a mistake and bought the wrong xbox live key. After i raised it with you. You refunded me with no hussles and i bought the right one and everything went well. Delievered in less than 10 secs after purchase.im very sorry for thinking and saying wrong things.