Loaded (formerly CDKeys)
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Loaded (formerly CDKeys)Reviews 680

4.4

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From the business

WHAT IS LOADED?
Loaded (formerly CDKeys.com) offers 15,000+ PC, Xbox, PlayStation & Nintendo games, memberships, and top-ups at unbeatable prices. With 20+ years of combined industry experience, our team’s passion for gaming drives a service that puts gamers first.

CUSTOMER SUPPORT
Our dedicated team is here to provide you with a seamless and hassle-free experience, offering 24/7 support. Whether you have questions, concerns, or need assistance, we are committed to being your reliable partner every step of the way.

MAKING BUYING GAMES SIMPLE
Purchase online, get your unique key instantly via email, and redeem it easily on your chosen platform. All products are digital for fast delivery and eco-friendly convenience.

IS LOADED LEGIT?
We are a well-established and reputable company with a proven track record of delivering high-quality products and services, along with outstanding customer support, to over 20 million customers.


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Loaded (formerly CDKeys) Reviews Summary

Loaded (formerly CDKeys) has a rating of 4.4 stars from 680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Loaded (formerly CDKeys) most frequently mention great price, fast delivery and game pass. Loaded (formerly CDKeys) ranks 5th among Video Games sites.

This company responds to reviews on average within 5 days

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Canada
1 review
1 helpful vote
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Best website!
November 8, 2020

Great prices and very easy to use, i had just bought multiple codes from these people and they all worked perfectly fine and the codes came almost instantly and with a backup code sent to my email just incase of any issues, DONT worry about the bad reviews on this website, it should just work perfectly fine and if not then im pretty sure they fixed the bugs with customer support so they should be able to help sort any problems with your order.

Date of experience: November 7, 2020
GB
1 review
4 helpful votes
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Scammers
November 4, 2020

I bought a 12 month PS Plus subscription from them but when I entered the key, it had already been used. I contacted their support and sent screenshots etc. but got nothing except "sorry for the delay". After 4 weeks I got PayPal involved but it's not covered by their Payment Protection scheme, so I've lost £42.

Buy keys from reputable retailers and avoid these scammers!

Date of experience: November 4, 2020
Romania
1 review
1 helpful vote
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They took my money for a game, I received a message saying they can't deliver and 3 months later no game, no money back. Support always says: we'll be back in 72 days

Date of experience: November 2, 2020
Romania
1 review
1 helpful vote
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I bought Black Ops 4 for xbox. Two months later I didn't receive the code ore my money back. Support only sends template messages.

Don't buy from them, they're stealing your money.

Date of experience: October 14, 2020
GB
1 review
1 helpful vote
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CDkeys crooks
October 6, 2020

Never had a problem with CDkeys until the last purchase i made on the 27th Sept they took my money on that day i did not recieve the code i emailed them it took 4 days for them to answer back and told me i had to wait 72 hours for a refund its now been 4 days and stil no refund. Do not use these people, i would sooner pay more and guarantee i recieve the item i pay for. So be warned

Date of experience: October 6, 2020
Australia
1 review
1 helpful vote
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SCAM COMPANY
October 5, 2020

DO NOT BUY FROM THIS COMPANY, ITS A SCAM. Preordered a game, after release the website never got passed an error code *please try again* later. Contacted support and they told me "the key has already been access and used". That's right even with the website still showing the error code they tell me that the key was already accessed. This company and its employees lies through their teeth and is there to scam you. Any further email to them is ignored, had to get my money back from a bank charge back. Stay well away.

Date of experience: October 5, 2020
GB
1 review
2 helpful votes
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Fraud website
October 1, 2020

Take my advise and do not purchase anything from CDKeys.com. I paid for a game which I bought from them 2 weeks ago. I tried to contact cdkeys.com support, and still no game code, no money back, no answer on my emails. All positive reviews on Trustpilot are made by hired troll farm/s to cover very bad reputation and reviews... google be for you buy

Date of experience: October 1, 2020
Rhode Island
2 reviews
3 helpful votes
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Infuriated
September 10, 2020

Bought a birthday gift for an 11 year old and the code didn't work it kept saying already in use. Got that situated with PayPal (still being reviewed)
Long story short I must be a sucker because I purchased a cheaper game card and now it's saying Under Review and no customer service is available so that's 100$ gone fml

Date of experience: September 10, 2020
Tennessee
1 review
1 helpful vote
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Approves of fraud
September 8, 2020

Someone fraudulently used my financial information to purchase from here. It could not have been any more obvious it was fraud as they made purchase and then immediately changed email for delivery. Company will not refund. They also don't want to give email up for security reasons so protects the thief just not me.

Date of experience: September 8, 2020
GB
1 review
1 helpful vote
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After buying a several keys from them successfully I thought this was a great company but then I paid for one that didn't work. Long story short they kept the money didn't reply to emails and cut me of live chat. Total scam company.

Date of experience: September 7, 2020
Australia
1 review
0 helpful votes
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I purchased a game from the website with the region setting being "worldwide". Two exceptions were listed (US and Canada) so, as they did not apply to me, I felt safe to get the game from them.

The game did not work due to it being region locked which was confirmed by the company when I complained. I was refunded but, the advertising for that game, and likely others, is incorrect.

After repeated attempts by me to make contact with the company about this false advertising, My complaint and concerns have been ignored and, even now, The game is still be falsely advertised as having a "worldwide" region key.

Dishonest and untrstworthy.

Additional Info -- CDKeys Support staff closed my open ticket addresssing the false advertising claim about the specific game I purchased (order No. *******5897), Snowrunner on PC on the 22nd July, 2020. The ticket was closed with NO contact from the company, NO warning it would be closed or any contact in the slightest.

PS -- I have chat scripts, screen shots and emails to back up everything I am saying about this company/issue.

Date of experience: September 3, 2020
Egypt
1 review
0 helpful votes
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I paid 17 euro for fallout 76 played it for some time, then i change my laptop 4 months later when i tried to activate the game on my new laptop it said the trail has finished! WTF I PAID 17 EURO FOR A $#*!ING FREE TRAIL ALSO ON MY OLD LAPTOP THAT HAD THE GAME ACTIVATED IN FIRST PLACE THE GAME ISNT ACTIVE ANYMORE AND THE LAUNCHER IS ASKING ME TO BUY IT AGAIN

Date of experience: August 28, 2020
Colorado
1 review
0 helpful votes
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Rip off
August 27, 2020

If you like paying for something, not getting it, and not hearing from customer service after you complain, CDKeys is the site for you! When you place an order, their confirmation email says you just have to create an account and link the order. When you create the account using the exact same freaking email as your order and try to link the account, they'll tell you the email on the order doesn't match! When you email customer service, you get a standard form letter response that solves nothing, then you don't hear from them for days.

Date of experience: August 27, 2020
India
2 reviews
84 helpful votes
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Terrible experience after purchasing RAGE 2 PC (ASIA) + DLC. Received the wrong key. After using the key on Bethesda.net Launcher an error is received mentioning that the key is invalid. It is clear that they are selling fake/used cdkeys.
Did get in touch with customer service who acknowledged the issue but did not provide any assistance. They mentioned that it would take 10 days to decide whether the case was eligible for a refund. I have not heard from them since. Ticker number that was logged with CDKeys '*******'

Date of experience: August 22, 2020
Missouri
1 review
0 helpful votes
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Bought a game, got a email that does Nothing! I asked for a refund, nothing! They kept my 50 bucks. Stay away from these scamming MFers!

Date of experience: August 14, 2020
Texas
1 review
1 helpful vote
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If you are planning to buy the game code from this website, make sure you use it within 7 days of your purchase.
I bought two codes as there was a deal going on, thinking I will use it later. But later when I tried to use it, it did not work
I asked the support desk and they told me to contact Microsoft, and MS confirmed that my code is being used by some other account other than me.
They asked CDkeys to contact if they need more information. I went back to the support and they said even though we asked you to contact Microsoft but we also have 7 days non refund policy.

It felt more like I was screwed and was asked to resolve it my self and then CDkeys had the trump card of 7 days policy.

Never buying again!

Date of experience: July 31, 2020
New York
1 review
0 helpful votes
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Rip off!
July 19, 2020

This company is a scam. I bought the code, redeemed it, the game was nowhere to be found and could not download. No refund. Incredible!

Date of experience: July 19, 2020
Pennsylvania
1 review
0 helpful votes
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Horrible!
July 7, 2020

HORRIBLE! Bought a key for GTA5 PC. Never received the game. When I put the code in it says code already in use! Emailed them and they said there's nothing they can do and if I want I can get in touch with Rockstar. I didn't buy it from Rockstar! They refuse to help me in any capacity. I even provided them with proof that I don't actually have the game and the error message using the code they sent me. HORRIBLE company. Be very very careful if you choose to give them your money. You're taking a huge gamble.

Date of experience: July 7, 2020
Maryland
1 review
0 helpful votes
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Mystery Charge
June 24, 2020

I purchased legitimate keys from CDKeys.com that worked as intended. However, they charged me an extra 26 cents that was not authorized and was not explained.

While this is a ridiculously insignificant amount, when I questioned the charge I was advised that my bank must have charged me a fee as it wasn't them. I knew this was not true but I checked with my bank just to be certain. The bank confirmed my belief that they didn't charge me anything and when I followed up with CDKeys.com to let them know my bank doesn't charge random, unexplained fees, they promptly stopped replying to me.

While this isn't a huge deal financially, it's still upsetting that they can get away with this and makes me wonder if they're charging a bunch of people extra fees? I mean, it eventually adds up for them.

Date of experience: June 24, 2020
Texas
1 review
1 helpful vote
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Don't trust them
June 6, 2020

I had made a purchase for my grandson only to find out what we ordered was not the right one for his Xbox. So within five minutes I made a request for a refund. They sent an email saying they are reviewing this but that was a month ago. I have sent many emails and those crooks, thieves refuse to answer or give me a refund And I get no response from them I decided to go ahead and open the code to give to my grandson. Well guess what? I can't, they say it has expired. So now they took not only my money but the purchase as well! Do not deal with this company!

Date of experience: June 6, 2020