Lloyd's BankReviews 15

Racism and unprofessionalism!

Due to the unprofessional actions of the bank (unreasonable account blocking), I had problems with my business. I lost about 2,000 pounds. When I tried to unblock my account, the bank employees sent the police to my home to check my identity!
As if it was impossible to do this in the bank where I came personally with all the documents?
The bank is the same company as a supermarket and therefore the bank has no right to invade the privacy of customers and even more so to force the police to carry out stupid actions of the bank for the money of taxpayers.
I closed my bank account even though I was a customer there for 10 years!

And I don't advise anyone to open an account there!

We received a dispute from one of our customers regarding the charges associated with the products they acquired from our company.

We encountered a challenging situation with this customer where his communication was unfortunately abusive. In response to their dispute, we provided comprehensive evidence, including our refund policy and specific details highlighting the successful use of our products and services by the customer, and also his words toward us.

Despite our diligent efforts to present a fair and thorough case, it appears that the resolution favored the customer. The situation is unjust given the compelling evidence we have submitted.

The Bank is biased and conducts malpractices by favouring its customers, no matter what the case is. If you have customers using Credit Cards from this Bank, please ban the transactions.

Lloyds rejected my application for a credit account and my Experian credit score (806 point) dropped 46 points as a result of the hard credit check.
I'm a local small business owner (IT industry) with an annual pre-tax income of over £*******. In addition, together with our international Canadian partner, we have successfully launched a new business (retail and wholesale online) in the last few months and are already expecting revenues from there in the next month.
We now receive £2000+£2000 in salary (for me and my wife) and £2000 in dividends from my company every month. Also, for comparison, in Ukraine I have a limit on my credit card of over £5500.
My family moved to the UK just over a year ago from Ukraine because we have a war there and the safety of our little kids is our top priority. I fought in our army as a military engineer and after my region was de-occupied I returned to my family and we moved to the UK (to a safe place).
My family didn't ask for any help from the UK government, also we rented the property ourselves using a local lettings agency.
On your website, your company wrote about supporting Ukrainian refugees, but sometimes words are just words. Thank you for the lesson.

Worst bank among all U.K. Banks and never bank with them and close your bank account if you have one… they will block and close your bank account for no reason, hold onto your money and absolutely has zero empathy

Zero customer service. Bullying tellers & managers. Increased my overdraft interest by 785% when my mother was dying of cancer & foreclosed when I was being treated for cancer. If you want a peaceful death & life stay away from them.

I hate this bank with a rageful passion.

Site is always down, phone lines always busy and yet they randomly decide to close my accounts on many occasions for entirely legitimate transactions, saying the only way to open them again is to waste an hour in a phone queue.

Randomly froze my card a few months ago, called up and they basically just said oops don't know how that happened.
THEY FROZE ALL MY MONEY AS AN 'OOPS'.
How on earth do you accidentally freeze an entire account?!?!?! Ridiculous.

I'm writing this as I'm on hold with them right now because they froze my account again last week after I dared to try and pay my flat deposit to an entirely legitimate company.

I ended up paying the deposit through my account with Starling Bank and they just made me fill in a few extra details and provide some documentation to show the transaction was legit and it went through fine. Took 5 minutes and guess what? I can still access my starling bank account!

So basically Lloyd's is useless and stupid and there are infinite better alternatives to this awful bank.

Words cannot explain the hatred I have for this bank - can't wait to leave!

This bank constantly declines legit purchases and tracks your spending habits and gets suspicious easily.
It tries to be your mom.
They put you in incredibly awkward situations, like ordering a taxi getting declined which could potentially leave you STRANDED.
This bank has terrible customer service. For example, they say you don't have to let them know you're gonna be abroad. When they deactivated my card for no good reason I explained that I was abroad and tried to get them to reactivate my card, they send a new one TO MY HOME ADDRESS WHICH I AM NOT AT.
Not only this, but they will frequently cancel your card when you're in your home country. So it doesn't really make any difference.
The Result? You don't feel that you have control over your own goddamn money.
Like Christ people, you're $#*!ing with people's lives here. You're dealing with capable adults, not children. So don't treat your customers like children that don't know what they're doing!
NEVER USE THIS BANK.

Lloyds bank is rubbish

I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks. I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to. I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered. I have been a customer of lloyds for over 5 years and this is how I am treated!

I called may 8th to get my bank account closed. They closed it.
I called on May 12th because I didn't understand why I still could log into my online banking, they told me it would be deleted In a month.
I called on June 14th asking why I still could log in to my bank, she couldn't find my information and I didn't have my account number to give her.
I received my monthly statement by post mail (sent may 10th 2 days after my bank account was closed)
Another statement received on June 22nd.

I was hoping it was a confirmation that my bank was closed, no it was a statement fee of 0 pound... why do I still receive that?

Called June 24th now with my account and sort code since I just got a letter, the lady found my information and said that the bank account was closed for sure but she couldn't help me to close down my online banking.
Nightmare...

I try to make a payment with western union from 2 days ago and Lloyds bank stop the transfer. I transfer money from western union from 6-7 years and no problem at all but from 2 days Lioyd cant unblock my transfer. I lost 5-6 hours on the phone with them in 2 days. They move me from one department to another... ridiculous how many incompents people are working there. I will close my lloyds account with them.!

Basically money was taken from my account.

Lloyds have not refunded the money, as is claimed they will do on their online guarantee.

Lloyds have not followed the rules of the FCA in this matter either. Despite claiming they are regulated by the FCA in most of their documentation.

BTW they are not only regulated by the FCA but are also authorized by the FCA which means they definitely have to follow the rules of the FCA.

They have lied both to myself and all outside bodies ie the FOS, FCA.

Their staff have lied about my behaviour while in one of their branches. I was accused of being aggressive and threatening. But here is the problem. Three hours later I returned to the local branch, only to have the woman who subsequently lied about my behviour, to not know who I was or why I was there. You would think with someone who had been aggressive and threatening with you three hours earlier, that you would remember who that person is. It does not pan out.

Avoid these clowns. Deal with them at your own peril.

Have recently tried to get car insurance through moneysupermarket.com (read on you will see why heading is Lloyds). Filled out all the fields including the illness as panel as DVLA AWARE - no restrictions as I have type 2 diabetes. The cheapest quote was Lloyds bank car insurance so phoned them up gave them the quote number and everything was okay they confirmed the amount.

Just as a last thing I just wanted to confirm the accident details had gone through and my medical info had gone through. Knowing insurance use anything not to pay out on a claim. The accident had gone through okay but the medical info was an issue and a customer service person would be needed to input it as diabetes on the system. So was put through to one and after she put it on she then declared that the insurance was NO LONGER available to me. The next quote then goes from just over £300 to about £450. I pointed out that this was illegal to withhold insurance under the Disability Discrimination Act to which she started arguing it was not. Needless to say I did not go with them on the insurance and I am making reviews everywhere now because of this. I will also be issuing formal complaints against Lloyds bank for this as well and see how they like it as they think they can get away with it.