Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
So many templates to choose and easy to create. Love the suggestions!
So easy to use and the Resume looked great!
Very Professional.
Way to make our day, reviews like yours keep us going, Susan.
Easy to use and very helpful with the suggestions for a more professional look and feel.
We're always here to help whenever you might need us, Kassy.
The resumes and templates look great! Can't wait to download it.
We hope that you love the end result, Kyle!
So far, so good. Expecting even greater things from you guys.
Thanks for taking the time to share you experience thus far, Richard!
I was dreading this process. It was really quite easy!
Thank you for sharing your satisfaction with us, Melissa!
It's a very good help for job seeker's who have trouble in building a decent looking resume which will impress the emplyer's. Thank you soo much
You are most welcome, Khan! We’re excited to hear you feel that way about our resume builder.
Quick and easy resume and cover letter setup
Easy to use web interface
We appreciate you detailing your satisfaction with our resume builder, Cory.
So fast and easy to use! Creating my resume was quick and stress-free!
Thank you for sharing your experience thus far, Nguyen!
Thank you for making this so simple and easy to use!
You're welcome always it is a pleasure to help out our customers, Joeseph!
Pretty simple process to build a professional resume.
Thank you for your glowing review of our resume builder, Terence!
Intuitive and easy to use. Good word groupings and choices that I would never have come up with on my own.
Thank you for the awesome feedback, we rely on input from customers just like you to make our service even better, Dave.
I´m really pissed off by Live Career price policies, I was charges the ammount of the Premium service for the whole year, but on my dashboard I can see my Premium will be expired in one month!
We appreciate your feedback and we regret to hear this, we’d like to help you address your concern so you can have a great experience with us, Ganna!
Shortly, you will receive a direct message so we can look into what’s happening for you.
Live Career provided me with the tools need to make an outstanding resume.
Thank you for sharing your feedback and for giving us a five-star rating, Arnie.
Great way to upgrade your resume. I love that you can personalized everything.
Thank you for sharing the love, we’re excited to hear you feel that way about our resume builder, Jefree.
Vey easy to build a professional resume and also cover later that matches the resume.
We’re happy to hear that it was as easy as 1, 2, 3, Kevin!
Vey easy to build a professional resume
My experience was good.
Keep up the good work.
Thanks
We appreciate you taking a moment to share your satisfaction with us, Kabaso!
Easy, and a very intuitive process for refining a resume and creating a cover letter.
We appreciate you taking a moment to share your satisfaction with us, Jerry!
Love the resume templates and the ease of entering information
Thank you for sharing the love, it’s awesome to know how pleased you are with how your resume turned out, Cathy.
Clear and concise set up with multiple options for personal customization.
Thank you for sharing your feedback, we’re excited to hear you feel that way about our resume builder, David.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you for spreading the love, Adrina!