Livebeam

Dear Todd,

Thank you for the review!

Could you please be so kind as to specify what kind of difficulties you face?

Anyway, you can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works.

Best regards,
Livebeam Customer Support

Dear User,

Thank you for taking the time to share the feedback about your experience!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@livebeam.com and we will be happy to help you!

Best Regards,
Livebeam Customer Support

Dear Jared,

Thank you for taking the time to leave your feedback. We're glad to hear that you're enjoying the platform overall, but we're sorry to hear that you're not satisfied with the credit system.

If you have any suggestions on how we can improve our credit system, please don't hesitate to share them with us at support@livebeam.com. We value your feedback and are always looking for ways to make our platform better for our users.

Best Regards,
LiveBeam Customer Support

Dear Neil,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our content makers. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our content makers.

Please feel free to contact us via Support@LiveBeam.com at any time if you have any questions regarding our service. We will be more than happy to assist you.

Kind Regards,
LiveBeam customer support

Dear Michael,

We appreciate you sharing your opinion!

We are always glad to add some welcome credits to our new unique users to let them try out our service. We do hope that it helps our users have a good first impression. After that, we provide every user with a unique opportunity to purchase the initial package of credits at a significantly reduced price. Thus, it is possible to use them and develop a good understanding of how the platform works and decide whether you wish to continue.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

If you are still facing any issues, please don't hesitate to reach out to our support team via support@livebeam.com. We would be more than happy to assist you and find a solution to your problem.

Best Regards,
LiveBeam Customer Support

Dear Paul,

Thank you for sharing your feedback as it significantly helps us do better!

Please note that you can use the Search option at the top of the list of the users, registered with us. Please click on "People" to access this list. By clicking on the “Filters” button, you can sort users by location and age. We do hope that your experience will be more enjoyable and you will manage to find new friends on our platform!

Please do not hesitate to contact us via Support@LiveBeam.com at any time if you need assistance. We will be glad to answer all your questions.

Best wishes,
LiveBeam Customer Support

Dear Tim,

There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is a natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

We’re here for you anytime.

Please feel free to contact us via support@livebeam.com in case of any questions.

Kind Regards,
Livebeam Customer Support