• LinkedIn

2018 CUSTOMER CHOICE AWARD

LinkedIn

Is this your business?

Overview

LinkedIn has a rating of 3.3 stars from 611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LinkedIn most frequently mention new job, social media, and business contacts. LinkedIn ranks 18th among Social Network sites.

  • Service
    110
  • Value
    113
  • Quality
    110
Positive reviews (last 12 months): 11.1%
Positive
6
Neutral
1
Negative
47
35
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Now I see that I was charged for the trial period and there is no way to reach customer service.
  • Very bad customer support, ignoring all the context.
How would you rate LinkedIn?
Top Positive Review

“Networking and Professional Development”

Rekhmir S.
4/2/24

LinkedIn is instrumental for networking and professional development, providing a platform to connect with colleagues, explore job opportunities, and showcase skills and accomplishments. Whether I'm seeking career advice, recruiting talent, or expanding my professional network, LinkedIn offers valuable resources and insights to support my goals. I appreciate the community engagement and educational content, as well as the opportunity to stay informed about industry trends and news. LinkedIn has become an essential tool for advancing my career and professional growth

Top Critical Review

“A Bloated Social Site With No Job Rewards”

Kanyptian I.
3/3/24

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders. Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews. I can't wait to delete my profile.

Reviews (611)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33) customer support (19)
Thumbnail of user kanyptiani
1 review
0 helpful votes
March 3rd, 2024

I've tried to stay clear of LinkedIn until a friend recommended I stay "active" to network and meet new industry leaders.

Sadly, everyone on this site is a leader. The amount of spam and unwanted contact is staggering. I got more active to find better employment opportunities and pay. What a joke! In two years on this site, I've received 2 interviews. I've fallen prey to resume rewrites and interview practice sessions. After 2 weeks on Indeed, I've had 5 application reviews and 2 interviews.

I can't wait to delete my profile.

Service
Value
Quality
Thumbnail of user michaela3396
2 reviews
2 helpful votes
January 11th, 2024

I subscribed to LinkedIn Recruiter Lite for a full year, and was never able to make sense of it on my own. When I tried to request help, I found there is no way to talk to a person, and all I got for my trouble was a call from some outsourced business development firms from India who started drilling me with questions about how many hires would I be making in the next year. Good riddance!

Products used:
LinkedIn Recruiter Lite

Service
Value
Quality
Thumbnail of user bdragomir
1 review
0 helpful votes
February 12th, 2024

The services rendered by linkedin are subject to communist propagandists reviews. If they dislike your beliefs they'll ban you indefinitely. Unfortunately it'll take a bit of time for people to figure out this is NOT an open networking tool for everyone but for the socialists and communists.

Tip for consumers:
Their customer service is lazy and careless; they rely on AI to make banning decisions.

Products used:
Premium subscription.

Service
Value
Quality
Thumbnail of user ruthy186
2 reviews
0 helpful votes
January 31st, 2024

I have been trying to get a refund from them for over a week now! I signed up for the "free trial" of premium. They say they will send a reminder email 7 days before charging your card; yet I received no such email. The minute I received an email regarding the charges, I explained the above, requested a refund & cancelled the "free" subscription. Their error has also cost me, a disabled senior, additional costs in the form of an NSF fee from my bank!
Also, the majority of "job listings" turn out to be scammers. I've also noticed that every time I apply for a job that is posted on their site, the amount of spam emails I get are ridiculous!

None of this is acceptable! Do yourself a favour & stay far away from them!

Tip for consumers:
A SITE FOR SCAMMERS!

Products used:
NONE

Service
Value
Quality
Thumbnail of user n26879476
1 review
4 helpful votes
December 1st, 2023

What the $#*!. I tried to get into my LinkedIn Account but it's inaccessible. They deleted it because they saw some "suspicious" activity. Bunch of blockheads and $#*!s.

Service
Value
Quality
Thumbnail of user yazminr29
1 review
3 helpful votes
January 26th, 2024

Regardless of the number of job applications an individual submits, they consistently encounter rejection. Despite possessing extensive experience and expertise, it seems that certain companies, albeit unintentionally, exhibit a preference for candidates who are not of Hispanic descent. This observation may raise concerns about discrimination, as it appears that platforms like LinkedIn consider one's name or Hispanic background as decisive factors in being overlooked or denied the opportunity for an interview or employment. This bias persists even when the individual possesses qualifications that surpass the requirements sought by the hiring company.

Service
Value
Quality
Thumbnail of user brucem1387
2 reviews
2 helpful votes
February 12th, 2024

Difficult to edit profile, the profile settings are way too restrictive, and customer support is nonexistent. I maintain a free profile only because it's free and occasionally supplies interesting info about colleagues and friends. Otherwise I have zero use for this overrated app that is only getting worse.

Service
Value
Quality
Thumbnail of user mzozzaro91
1 review
0 helpful votes
February 13th, 2024

They don't allow you to cancel a subscription from mobile, only on desktop. Got another $99.99 from me with their greedy subscription set up.

Tip for consumers:
Don't buy.

Products used:
Navigator

Service
Value
Quality
Thumbnail of user myhonestr
8 reviews
13 helpful votes
February 19th, 2024

After years of using (on and off) LinkedIn (I don't like LI particularly... But working in the branch I work in, I need it), I decided to try their Premium.
The first month is free, isn't it?!

Well, LI Premium is OK. The training/courses are very nice. Some other additions too.
It is expensive, though. Therefore, I decided not to renew. Next, I got an offer I could not refuse. 50% discount for the following 2 months.

I accepted the offer on February 7th, 2024.
Last week, I needed to hibernate LI for a few days. Only to see, after activating again (two days later), that my Premium was gone.
When I tried to renew, I had to pay the full price. Starting immediately.

When I finally found where I could contact support I sent an email. Why do big companies almost make it impossible to find support contact information? And make a FAQ where your question never is mentioned?!

There was no reply to the online help request, no I received an"email that the amount will be refunded. From a "no reply" email address. I don't want a refund.
So, I responded to the case in my LI account.

Guess what?! You cannot hibernate with a Premium account, so your account automatically will pushed to a normal account when you hibernate.
And guess what?! They will not refund you until you complain after activating again. This is my conclusion. Thus, receiving a lot of money that they had do to nothing for.

I checked the page where you hibernate your LI account (screenshots attached).
There is no info that Premium will be cancelled when you hibernate LI.
There is info about this on another LI info page, yet not when hibernating.
This is purely to get themself covered by law, don't tell me about it. Have done the job.
But, in fact, it is scamming!

I requested the email address where I can file a complaint. No answer.

Products used:
Be sure you never Hibernate when buying LI Premium. And when you need to do it, request immediately a refund. They will not refund themselves. and thus earning a lot of money with this.

Service
Quality
Thumbnail of user smiles7
1 review
1 helpful vote
January 30th, 2024

The worst company ever. No support and no respect to its members. They block accounts, ask for ID to verify and then do nothing. Account is not woking. No support, and most importantly no understanding form them (((((((((((((((((

Service
Value
Quality
Thumbnail of user joshj17
14 reviews
30 helpful votes
October 15th, 2023

Unfortunately if you aren't on Linkedin you will be judged - unfairly. I've applied for jobs only to have the hiring manager ask me why I'm not on Linkedin like it's some sort of professional sin. Most of the people on the site are egotistical narcissists who can't stop ranting and raving about how successful and talented they are. And the old line don't compare yourself to others? Well that is exactly the point of Linkedin, hell that is point of all social media and basically what is wrong with our world today.

Thumbnail of user justin.mikalian
1 review
0 helpful votes
February 23rd, 2024

Don't waste you time with poorly designed webs, there's better options out there, even Facebook sadly and Kijiji.

Service
Value
Quality
Thumbnail of user charlesg1884
1 review
1 helpful vote
December 18th, 2023

Something happened to my account that I was unaware of and I was blocked permanently. When I tried to contact LinkedIn to fix the problem There was no way to contact them. Absolutely piss poor customer service!

Service
Value
Quality
Thumbnail of user briant1817
1 review
1 helpful vote
December 20th, 2023

When using this site to look up professionals i couldn't find anywhere else, I was locked out. It asks you to solve puzzles to see if you are human but then it doesn't allow you in. It doesn't tell you why. At first i thought Linked in Was a Social Media thing, now i see it's more of a cult. If you're not linked in you are linked Out.

Service
Quality
Thumbnail of user universal.psychic.master
2 reviews
4 helpful votes
August 7th, 2023
Verified purchase

Very bad, they rip you off with very expensive premium fees, and you only get scammers all the time contacting you. Spent 9 years on linkedin, not even one single sale or client came. And also they block your account without any reason. Total tyrants and fake product, 0 results.

Service
Value
Quality
Thumbnail of user jamesl3177
1 review
11 helpful votes
April 29th, 2022

Three times now I have experienced jobs posted on LinkedIn that the original recruitment company had no idea were on there. Turns out Linkedin have been scrapping data from other recruitment sites & posting that data/positions on their platform. One of the positions they advertised (illegally) took 30 minutes for me to complete the application. A complete waste of my time as the position was never available, so I found out. It had been filled 6 months prior to me applying! Highly unethical & shameful Linkedin!

Service
Value
Quality
Thumbnail of user aledl2
2 reviews
8 helpful votes
January 5th, 2022
Verified purchase

It seems LI have started to pay people to give good reviews, so time to redress the issue with another well deserved 1 star review.
This is a recalcitrant company who will refuse to delete your data and have the attitude of sue us!
See my earlier post on bait and dox for some insight as to how their poorly managed site operates today.
Absolutely no point wasting your time with these parasites!

Tip for consumers:
Delete and forget!

Service
Value
Quality
Thumbnail of user stry1967
1 review
2 helpful votes
October 1st, 2023

I don't really use LinkedIn except an occasional "congratulations " on there. I needed the Premium to send 1 message to someone. After that I cancelled it. They still charged me the $74. When I messaged them they simply said "Sorry your leaving Premium".

Tip for consumers:
No, just got charged even though I cancelled.

Products used:
Premium Service

Service
Value
Quality
Thumbnail of user anastasiam68
5 reviews
14 helpful votes
May 3rd, 2022

I was scammed seeking employment from 2 seperate people. They were both not even located in the United States they both used false titles and companies that went under or no longer exist. They want you to communicate via What's App and when reported to LinkedIn I was told they didn't find any issue with one person's false post for jib applicants.
I don't recommend LinkedIn unless you want to play games for a company or individual that doesn't exist.

Thumbnail of user darylm80
2 reviews
26 helpful votes
August 29th, 2023

I had a long term account that was hacked into and deleted. Notified LinkedIn but after several weeks not a single response from them. It appears customer support isn't important to them. Shameful. Worst customer support I've ever dealt with.

Products used:
General account.

Service
Value
Quality
Thumbnail of user barbara
1 review
2 helpful votes
October 16th, 2023

I created an account but wasn't receiving an email confirmation code. I asked customer support for help and waited for two weeks just to get an email back saying that my account is now restricted.
I tried to solve this issue with customer support - it went on for a month, I provided an ID, but they never lifted the restriction. They also didn't bother to provide a reason for restricting my account or any answers to any of my questions. All the emails you get from them are automatic, it doesn't matter what you write or ask about.

It is absolutely the worst platform I have ever worked with

Service
Value
Quality
Thumbnail of user samuelv199
8 reviews
17 helpful votes
January 5th, 2023

It's a POS site that can lock you out and wants you to upload a picture of your actual driver's license to verify you are who you are after you already verified you are who you are, screw LinkedIn! There is no way I will give them access to my driver's license just to play with their useless site. LinkedIn sucks and they are a waste of time for every user everywhere.

Thumbnail of user mbuyna89
1 review
3 helpful votes
August 29th, 2023

And turning off notifications does not help. Horrible practices on this businesses part and I don't recommend it for anyone.

Products used:
Website

Service
Value
Quality
Thumbnail of user gauravg59
2 reviews
3 helpful votes
October 9th, 2023

The customer support is non-existent for all practical purposes. Email and phone already don't exist. Even reaching out on Twitter is hopeless, which in fact is the only option to reach them in case your account gets locked. Their backend software is full of bugs ranging from wrongly flagging accounts to payment issues. Customer support on tickets is rude, arrogant and incompetent. They expect problems to automatically get resolved if they don't respond for long enough! They don't provide any explanation when blocking accounts, and their Terms of Service are a joke! Absolutely Pathetic!

Products used:
LinkedIn Platform, both free and premium version

Service
Value
Quality
Thumbnail of user hayleer9
1 review
8 helpful votes
November 8th, 2022

LinkedIn has the absolute worst customer service reps. With a "I'm right, you're wrong" mentality. No notification that my free job posting was switching to paid with their recommended budget of "$51/day". I got charged $100 over a Saturday and Sunday and when I logged on Monday I had a $100 fee. I tried to talk to a Customer Service rep and they just sent me screenshots with no sincerity or trying to understand anything and said basically this is how it works and that's it.

Service
Value
Quality

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