Lima Beads

I've been shopping with Lima Beads for many years. They have prompt and friendly customer service and are quick to communicate regarding any questions or problems. I am writing this review during the COVID-19 pandemic, and, although they are taking longer to ship orders, they are communicating clearly about what customers should expect. I've also reached out with questions about product availability and received a quick response. I honestly don't understand the negative reviews--that has not been my experience at all. I highly recommend Lima Beads!

They are the best when it comes to gemstone strands and pendants. Customer service is AAA, just talk it through with them and they'll work it out until you're satisfied. They have picked up some great big and small companies to partner with. And their team of people in the warehouse are good at matching strands to pendants, etc. They make you feel important on every step of the process. They run the best marketing promos and sales! Hands down my favorite go to, for all of my creative jewelry needs!

I like how they provide a wide and fun range of products on their site, such as Zola elements and Greek patina beads. Their delivery is also very prompt. However, their basic beading supplies (such as chain and nails) seem a bit limited and more expensive than other companies' products. Nevertheless, they are a fun site to buy from because of the quirky and special products that the sell.

I originally ordered two of each item, so I could special order earrings for my customers. When they arrived, pairs did not match and I was upset however, when I notified the company, they explained that unless items are sold as a pair they will always be a variance in one item versus the other. Now does that I understand the situation I will only order items by the pair. Lima beans offered me free return shipping on the items I was dissatisfied with, and I am very happy with the customer service. I will definitely order from them again.

I use Lima Beads more frequently than my other jewelry suppliers for one simple reason--they are the industry's best at what they do. From selection, to pricing, and fast shipping, Lima Beads has never let me down!

I've been a customer for over 10 years and the Customer Service is the BEST! They are always polite and so helpful.
This bead site has GREAT prices and a wonderful selection of beads and the BEST gemstones on the market! Their selection of beads is amazing and they always have a lot!
At Easter time they have this fun egg hunt that everyone loves - its very addictive!
I HIGHLY Recommend Lima Beads.

I have been beading for over 20 years. Lima Beads is a fantastic supplier among the many out there. Their website is clear and concise. The products are competitively priced and unique. Their staff and customer service is among the best. They are my go to for beading supplies.

I ordered strawberry beads. The picture showed a red/pink 14mm bead. I was shipped a 14mm flesh colored bead. It isn't what I need so I emailed. Customer service responded right away but they don't care. It took 3 requests to get the Return Authorization they claim to have sent.

So if you need flesh colored beads order strawberry. Ignore the picture. They certainly do. I do not recommend.

They have great products and great customer service. What more can you want? I will definitely be buying from them again.

I have been ordering from lima beads for over a year now and they have a great selection of glass beads and gemstone beads. They also have great customer service if you have a question. I would recommend to other jewelry makers.

I found Lima Beads by accident a few years ago, and they have been my "go-to" bead shop ever since I stumbled upon them online!
They have an extensive variety of absolutely stunning beads and you would be hard put to find the supplies Lima Beads carries.

The staff are the best people on earth, and I love working with them!

You cannot find a better company to buy quality beads and supplies than Lima Beads!

THIS COMPANY IS TOO SMALL. THEY HAVE NO CUSTOMER SERVICE TELEPHONE NUMBER
WHEN YOU GO TO THEIR SITE IT KEEPS TIMING OUT ON YOU!
OMG- THEY NEED TECHICAL SUPPORT AND CUSTOMER SERVICE BY PHONE!
THEY ASKED ME FOR A SIGNATURE UPON DELIVERY. BUT NOT AVAILABLE AT THIS TIME
SO I CAN NOT ORDER FROM THEM THEY ARE A BIG HOAX!

I'm a brand new shopper at Lima Beads. My first order was delivered quickly and securely. The items I selected were reasonably priced and of good quality. I intend to purchase again in the future and hope to make Lima Beads a regular source of supplies for my handcrafted jewelry shop. Thanks, Lima Beads!

This is an amazing company with quality items at amazing prices! Their site is so easy to use and find what you need and they are quick and wonderful with responses to your questions! I've been ordering with them for around three years now and won't be stopping ever! A huge thank you to Lima Beads!

RIP OFF SITE WONT REFUND YOUR $$$$$$$$$$ STAY AWAY NO PHONE # SCAMMERS SMALL PLACE IN MICHIGAN NOT HELPFUL! NO# NO CUSTOMER SUPPORT FAKE BEADERS R COPYCATS!
NOT MADE IN THE USA! CHINA STAY AWAY!

I find it very strange that there is no phone number listed and I find their customer service horrible. I asked them to delete my account, so they suspended it instead. I could not get on the site and all that * seemed concerned with was that they were anxious for the weekend. I am very disgusted with them.

*Personal information redacted by admin

Great beads, great company, great staff, great service! I've bought from Lima Beads for some years now, and have never been disappointed in the products they've supplied or in their service. My last order, coming at the onset of SIP policies because of COVID-19, was filled and shipped incredibly quickly snd, as us, perfectly. Thanks, guys!

I have been a customer for a few years. They carry quality merchandise at reasonable prices, offer discounts, give the the customer the option to select one of their charities to which they donate exclusive of your order. I have not found any other company who does this. Their customer service is beyond excellent-from product questions, to returns (which are incredibly easy), to refunds. Shipping charges are quite low and promptly shipped, website very easy to navigate.
Those reviews complaining about lack of phone number, email option is much more efficient. Keep in mind difficulty of taking pictures of products and how colors appear on computer screens-if not happy, returns are VERY EASY and the customer does this for themselves on the site. See Lima Beads Return Policy.

I have been making jewelry since 2011. I have purchased beads from a lot of beads sites. When I discovered Lima Beads that was it for me. Their beads are so much nicer than any other company I have bought from. I like the wide selection, the quality, customer service, and low, low shipping charges. It's been great watching them grow over the years.

Lima Beads has great selection of gemstones & Czech glass beads. Always adding unique items like tassels, pave charms, and woven beads. Have always had great experience with customer service. Very prompt and helpful. Highly recommend them.

I highly recommend Lima Beads. I have always been pleased with their customer service. They are organized and thorough.

I have always been happy with my purchases at Lima Beads. Their selection is great and their shipping is always real quick too. They've always been wonderful to buy from.

I've been buying with LimaBeads since 2018 and I'm very consistently happy with their services. I primarily use their products for my homemade earrings and I personally enjoy their selection of gemstone beads, findings, charms and all kinds of other sundries.
Once there was a strong of rose quartz beads missing, but customer service responded promptly and they mailed them out pretty quick. I order a bunch of small items at a time, so I can't fault them hardly. In about a year and a half though, all of my other orders were correct.
Aside from that, I also appreciate your past orders being on file and easy to access. If I lose my receipt and forget a gemstone's name, I can just pop online and check
Great variety, great service, great prices and an ever changing inventory. I recommend highly.