Lilla Rose has a consumer rating of 4 stars from 4 reviews indicating that most consumers are generally satisfied with their purchases. Lilla Rose also ranks 120th among Hair Care sites. The most common issues with Lilla Rose are around customer service, which is not as good as expected by some customers.
I never received my order, it took a few attempts to contact the company but finally a lovely lady named Olivia contacted me and treated me with the best customer service I could of asked for. She went above and beyond to rectify the situation. She was understanding and extremely professional. I was very unhappy with my initial experience but I have zero complains with the service I received from Olivia, she is a gem! I've been wearing my Flexi hair clip everyday since I received it and I love how many ways I can wear it. It keeps my hair in place and looks beautiful to boot. I'm still wary about ordering thru the website but I intend on purchasing more, I will likely call in my orders in the future to ensure the order is received properly. Thank you Lilla Rose and Olivia!See positive reviews
They have horrible quality control and even worse customer service. This tiny company has only two employees, both rude and from that rare business school where the customer is always wrong. About half the clips they ship out have a crookedly welded center piece which looks incredibly stupid. The customer unservice people argue that the clips are fine, then promise to send replacements, then fail to ship them, which amounts to theft. Just a terrible company. If you want to buy their products, buy them on ebay where you can see the actual product first and have a guarantee if it is defective. Avoid LillaRose like the plague.See critical reviews
Hair Clips, Barrettes, Hair Sticks, Hair Bands, Bobby Pins, Buy Wear and Sell
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