Sitejabber Website Reviews and Complaints
business logo of LightUp

From the business

Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.


lightup.com
New Stanton, Pennsylvania, United States
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LightUp Reviews Summary

The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
115
value
116
shipping
115
quality
115
This company responds to reviews on average within 14 days

Instant Feedback

3,215 reviews
Pennsylvania
1 review
0 helpful votes
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Very light weight and working great.
August 4, 2023

Order arrived before it should have very fast service and lights are working great..

Date of experience: July 5, 2023
Florida
1 review
0 helpful votes
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Led lighting
August 4, 2023

Easy to find what i wanted and purchase it...arrived on time even though the boxes looked like they were tossed around and torn.

Date of experience: July 5, 2023
Texas
1 review
0 helpful votes
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Shipping
August 3, 2023

Called about damaged shipping. Haven't heard back.

Date of experience: July 4, 2023
Utah
1 review
0 helpful votes
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LED Flagpole light
July 30, 2023

Ordering was easy and shipping was fast. Product was exactly as described. The light was exactly what I expected.

Date of experience: June 30, 2023
New Jersey
1 review
0 helpful votes
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Good
July 29, 2023

Order received when expected and in good condition.

Date of experience: June 29, 2023
Wyoming
1 review
4 helpful votes
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Great product, Great service, and Fast Shipping! This is my 4th time buying here. Completely satisfied!

Date of experience: June 28, 2023

I have NO complaints at all
June 19, 2023
Previous review

I have NO complaints at all. Great lights and excellent service! Ships fast! Thank You!

Date of experience: May 20, 2023
Ohio
2 reviews
5 helpful votes
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No problems
July 27, 2023

Good selection, easy ordering process, fast shipping. I like to experiment with new ideas and products in my farm shop. Updating the lighting in my 42x72 shop built in 1992.

Date of experience: June 27, 2023
Texas
1 review
3 helpful votes
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Hopefully found the led driver ive been looking for, have been looking for the right one for a long time now

Date of experience: June 26, 2023
Pennsylvania
1 review
3 helpful votes
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Kudos
July 24, 2023

So glad it was easy since I usually have a hard time ordering things online and end up making mistakes.

Date of experience: June 24, 2023
New York
1 review
1 helpful vote
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So far, so good!
July 24, 2023

Great Price, quick & easy checkout, fast free shipping. Very smooth transaction.

Date of experience: June 24, 2023
Texas
1 review
1 helpful vote
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Very good light
July 23, 2023

I use the lights on my campsite work excellent very useful very helpful with my cooking. All my family enjoys.

Date of experience: June 23, 2023
California
1 review
0 helpful votes
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Excellent light!
July 23, 2023

The light is LED and perfect for our Dock gate! We have installed two now and it lights up the entire 18-slip Dock!

Date of experience: June 23, 2023
California
1 review
1 helpful vote
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Thank you
July 23, 2023

Very simple install, and nice lighting, making our corridor a lot nicer and modern look.

Date of experience: June 23, 2023
Arkansas
1 review
0 helpful votes
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These ballasts worked great to convert my fixtures to run the T8 LED bulbs I have. Easy to wire with a basic knowledge of household wiring.

Date of experience: June 22, 2023
New York
1 review
1 helpful vote
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Online Order
July 22, 2023

It was a straightforward process. The delivery was fast. And I was able to track the shipment.

Date of experience: June 22, 2023
Texas
1 review
1 helpful vote
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Super brite
July 21, 2023

Use to have gas lite buds led works better and save energy

Date of experience: June 21, 2023
Florida
1 review
5 helpful votes
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GE led bulbs
July 19, 2023

Three out of the four bulbs burnt out within a day. Not sure if these are defective batch of lighting that they're trying to discount.

Date of experience: June 19, 2023
Jacob Y. — LightUp Rep
over a year old

Dear Jeff, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

California
1 review
4 helpful votes
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2ft x 2ft LED Flat Panel Cloud Design
July 16, 2023

Great product and pricing and very easy to install

Date of experience: June 16, 2023
Tennessee
1 review
3 helpful votes
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I never received my order
July 10, 2023

I have never received my order as of yet. I've called customer service and they have no idea when it's going to be delivered, so I am trying to cancel.

Date of experience: June 10, 2023
Jacob Y. — LightUp Rep
over a year old

Dear Welden, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.

Wisconsin
1 review
2 helpful votes
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Quick response time
July 10, 2023

We received our lights quickly and in good condition. Thanks!

Date of experience: June 10, 2023