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LifePics has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. LifePics ranks 31st among Photo Editing Software sites.
I ordered photos as I had done previously, but instead of picking up in the store, I chose to have them delivered. Nowhere did it say they were coming from America. I asumed they were coming from my local store in australia. The total cost was $19.00, but $29.00 was charged to my account. I then realized it was US dollars. $10.00 more than I should have paid. The only way to contact lifepics was to phone them. No email address to contact them seemed very dodgy to me. As if someone in australia would call to complain. It would cost more for the phone call, than the extra $10 charge. I'm sure I would have been transfered to differet v departments and put on hold. It took 1 month to arrive. Not happy!
I ordered photos as I had done previously, but instead of picking up in the store, I chose to have them delivered. Nowhere did it say they were coming from America. I asumed they were coming from my local store in australia. The total cost was $19.00, but $29.00 was charged to my account. I then realized it was US dollars. $10.00 more than I should have paid. The only way to contact lifepics was to phone them. No email address to contact them seemed very dodgy to me. As if someone in australia would call to complain. It would cost more for the phone call, than the extra $10 charge. I'm sure I would have been transfered to differet v departments and put on hold. It took 1 month to arrive. Not happy!
Layout of page for this website is confusing, to start with: the photos, when arranged in "My Albums," make the browser appear broken - images are cut off and arranged almost haphazardly. (This is true for IE, Firefox and Chrome.)
Then, as I progress through photo ordering, the wording for number of prints per photo doesn't make sense. It says something like "1 of 36 (or however many photos you have) has been ordered," making it sound as if you only placed an order of one photo, not your actual number, which caused me to try to re-order as I didn't want to just get one photo altogether, obviously.
Then, after I clearly emptied my cart and started again, apparently the photos in my order did not go away. When I wanted to start my order again, apparently I was now at multiples of 36, effectively doubling and then tripling my order. The only way I could change the number of prints per photo I'd ended up with was to select "number of prints" individually for each photo.
I'm really surprised that Bartells has such a gross design for a website. Stores are usually orderly, clean and professional. But this website has clearly been designed by an incompetent developer, and next time I will order directly in store.
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