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The company receives mixed feedback regarding its reputation and customer service approach. On the positive side, many customers express hope and appreciation for the potential financial assistance offered, highlighting the ease of initiating the process. However, significant concerns arise around misleading advertising and a lack of transparency, with customers frustrated by excessive phone calls and inadequate follow-through on promised services. Overall, while there is a sense of optimism about the company's offerings, the disconnect between expectations and actual experiences suggests a need for improved communication and customer support to enhance satisfaction and trust.
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I'm now going to receive multiple calls and receive a boat load of emails. Your site should match you with 1 lender so we are not overwhelmed with junk mail and multiple calls from the same people within an hour.
Simple to check your eligibility and be hooked up with lenders
Very good experience and very good customer service
You lied that I would get rates on here... now I have gotten 10 phone calls within minutes of submitting.
Thank you it was easy for me to use the compurter i have a hard time. With question. But this was easy for me thank you
You make it easy to go through lenders hopefully I will be approved.
Collected my info, gave me none in return, now I will be flooded with spam calls
I had a great response from this service. At least for lender is contacting me and all of them were courteous, knowledgeable and very personable! Thank you
Informative we would like a new person looking at it for the first time
Excellent, customer service, Accurate assistance..
Bait n switch. Expected to see rate info, only got the name of already known lenders
No rates, just lender list that I could find myself
SCAM to get leads for mortgage industries a number to call versus sending current rates, and fees
Seem to ask pertinent questions with quick results
I haven't had the opportunity to rate it yet or give an opinion.
Was expecting to see interest rates. Not happy none are shown, if I had wanted to contact a company I would have done so to begin with.
Very good customer service and everything that was agreed to was completed.
I was amazed that the moment (literally the second) I hit submit on my inquiry about loan options, my phone rang with first lender calling me. It was nice to hear from a few companies; although the options were similar, this helped ensure the validity of what I was being offered. In the end, the patience and knowledge shared with me from the company I chose to engage further with, allowed me to refinance my mortgage easily and confidently.
No rates shown after filling in information just companies BS
I wait somebody answer to me. I really need
Change my Bank for the big Interest they charge me.
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Reuben! Yes we do offer cash out refinance! Please give us a call at (800) 592-1590 or fill out this form at https://ratesimple.com/pre-approval/ Thank you for your inquiry and we look forward to serving you! Eric at RateSimple!