The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
These chaps are the greatest. The weather turned cold very fast here in Norhern Ca. I was happy the chaps arrived so fast. They made it just in time for our annual toy run. While the weather was freezing, and many of my ffellow bikers were a bit cold, I stayed very comfortable on the run. The chaps were a lifesaver. They look great, they are soft and comfortable, and they fit great. Super buy! Rick
My suggestion for all people looking for leather is to shop here. You will not find better quality at these prices anywhere else. These guys are great. I'm extremely happy with the chaps and everything else I've bought from here.
Great quality. A little long for me, 5'8", but easy to trim. Excellent delivery during busy holiday traffic. Keep up the good work!
very pleased, easy to cut to length, fast delivery and all around great value
I bought these as a gift for my wife if they don't fit I like the well enough that I am going to keep them for mself.Soft quality leather
Chaps are great....well worth money spent & saved........
WOW..great pair of chaps. Good value for the money. I wish I had found these 20 years ago.
I've never had chaps before but these appear to be very well made. They are very comfortable and give well at the stress points of the knees and thighs. I've used them in temperatures as low as 30 degrees without any discomfort. I'm impressed!
Great value for the money. Quality is better than expected! We will definetly make future purchases from Leatherup!
Nice quality chaps! Great price. Very comfortable and warm. I like the available extra room in the thigh area if needed. The leather quality is so good. Will buy from again. Oh, I did! I also bought a jacket and two vests.
Fast service.
Excellent Quality chaps, I rode in 30 degree weather and they helped tremendously. Thanks for a Great product !!!
This is the second item I've bought from LeatherUp. I'll be back in the future. Very happy with quality and price.
chaps are awesome. very soft and comfortable. have large thighs and with the elastic thighs on the chaps, not sure if i would order them with the zipper on the thigh. The zipper however poses no problem. would definitely order from leather up again
Quality was excellent and the price can't be beat. Thanks for saving us hundreds of dollars.
These are great quality chaps, just like everything I've bought from Leather up is real good quality. I'm very happy with the fit and quality. Just had cut to cut the lengh to fit. They look awesome. Thanks again Leather-Up. Sergio, Fl
Another fine product from LU, saving us tons of money as usual and still providing us with great products. Perfect fit and exactly what I expected.
Nice chaps. Thick and heavy, fit well and easy to get in and out of. Not too bulky to pack.
i chaps didn't fit as well as i would like them to
I just love these chaps. I'll be wearing them again today on a 100 mile ride!! Thanks!!
I thought I would never buy a pair of chaps but after getting these I wondered why It took me so long. they fit very well and I can not wait to try them out when it starts to get cold.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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