The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I went with everyone's advice and ordered by my thigh size. I needed 30 inch, they are a little snug and because of the way I am built they do ride a little lower than my jean waistline. But they are still very comfortable. Unfortunately it has been too hot here in Michigan to wear them yet, But I am pretty confident I am going to be very happy when I do . I was also very happy with the shipping time. I went with standard mail, no express ship or anything fancy and they were here within 10 days.
Great chaps and best price around for them but sizes run a little small.
We just began riding recently, are not real expierenced with the riding gear.
But they are great quality very good looking and very comfortable as well.
We are pleased! 5 out of 5 stars from us...
This are in general very comfortable chaps. The zippers on the inside of the pant leg are extremely useful as well as the extention zippers on the back of the thighs. Overall, I give it a 5/5 rating simply because of comfort and so far durability!
These chaps are well worth the money, one week after purchaing them I took a slow speed fall and the chaps took the rash instead of me! 5/5
Absolutely love leather up.
Quality is excellent, Service and delivery are excellent and fast. Chaps fit great and look great
This is the first time ever wearing chaps. They are well worth the money spent for them. Good quality.
Got the chaps one day and had to ride 110 miles one way in 38 degree weather for my 1000 mile check and oil change.The chaps were very warm and comfortable. Good choice.Highly recommend them.
Chaps arrived on time and seem pretty comfortable. I still need to cut them off at the bottom, I would bet they would fit someone 6 foot 6.
First time buyer at leatherup.Was unsure of Quality but read reviews and thought I would give it a try. I,am glad I did.They fit great and look great.Very comfortable .
great chaps.very well made.a top quality chap.you would have a hard time finding any nicer, and you can't beat the price. would definatley deal with again. first class business.
great chaps ordered a pair a pants to go with it also a couple of jackets for wife and son really like products and price thanks
I am so impressed with the chaps I ordered another pair for my girlfriend. They are top quality at an unbelievable price.
First chaps I've had, first order from LeatherUp.com. Fit well, great price, quick delivery. Took a chance and am very pleased. Will order here again
Excellent value. Very warm chaps. Great product and service.
Excellant buy! The fit is great and the leather is high quality.I have been very pleased with every product that i have purchased from Leatherup.com
I am very impressed with the quality and workmanship of these chaps...None Better...just more expensive!
These chaps are great. Comfortable, very soft leather, easy on and off. Makes a world of difference for cold weather riding. At 6' 2" I did not cut the bottoms and they cover my ankles to protect them when I am wearing shoes commuting to and from work. I could not be more pleased with my purchase.
I was surprised at how heavy the chaps were. I have looked at leathers for a lot more money and they looked cheesey when compaired to these.
Ordered my chaps on Dec. 19th received them on Dec. 22nd. From Calif. to Georgia in 3 days during Christmas is A+ in my book. Great value, can't believe the quality at the price. You guys have me forever. Thanks and Merry Christmas.
Valdosta, Ga. David
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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