The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
So far so good, a little hard to put on sometimes, hopefully that will get easier over time.
Bought these for my wife. She loves them! The brades really set off the chaps. Great cut and sexy look.
Excelent value. Merchandise arrived promptly and was just as described on the web page. My wife was excited to recieve them.
These chaps are awesome! Very high quality all around. You won't find this quality for this price. Go by the thigh measurement, be sure you are wearing jeans when you measure. I did this and mine fit like a glove! I am 5'10" and still had to trim some of the length off with boots on and me on my bike. No worries on them being too short! :) LeatherUp sells quality and ships fast! The matching jacket is awesome too.
Nice looking with the matching braided that goes with the jacket. Quality zipper and snaps, Thanks Leather Up for Quality product at a Great price!
Purchased the chaps as a Christmas gift for my wife. She loves them! As another reviewer mentioned, she initially thought they were a little tight, but, after wearing them for just a while, they fit perfectly!
Although I had to cut 6 1/4 inches off the bottom, these were the first pair of chaps I fond that fit. I'm SHORT. The quality, great. The style, great. The price, great. My ego is also great. I would recomend them to anyone asking.
very nice looking and the pants fit nice on the legs ,also good shipping
Fantastic fit,great quality leather, i am very impressed with all the items i have purchased and will only buy from leatherup.com from now on.
Love these! Very comfortable, fit well. I'm particularly impressed with their quality. Snaps and zippers are heavy duty and easy to use. I've received lots of compliments on them. No one would guess how reasonably priced they were!
fit good and feel nice, soft thick leather and liner should keep the cold off waiting for ice and snow to melt to ride
These chaps are awesome. Order according to your thigh. Have the matching jacket and everyone loves the look. Will definitely order again from here!
These were truely the best chaps I've ever tried on! Perfect fit first time. They fit and look GREAT. I couldn't be happier!!!!!!
I ordered these chaps and absolutely love them. The fit is great and they are very comfortable. this is the sixth item I have ordered from Leatherup.com. Can't wait to order more. Very nice quality products. Thank you Leatherup.com
Love these chaps. I ordered by my thigh measurement and they fit great!
I love these chaps! They fit perfectly, are durable and sexy all in one. My boyfriend loves them too! Great purchase for a good price.
I was really scared to purchase a leather product online not being able to see the quality. I took a chance and I was not disappointed! The chaps I received were a really great quality and the price was unbelievable! I bought my first pair of chaps in 2002 and when I went back to the same place where I got them to buy new ones, the quality of leather for what I paid for the first ones was horrible! The quality I bought in 2002 were the higher priced pair. I am so glad I took a chance on Leather Up, I am looking into a new jacket now! Oh...and the shipping was very fast!
I was very pleased with the quality and the look was beautiful but unfortunately it was too big, exchanged it and it was too small. So I returned it and waiting for my exchange.
Well made, fit great terrific value and easy to trim to length. My wife loved them.
Love the chaps! Fit is good. Product is better than expected!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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