The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I love my chaps, they fit great and my husband likes how they look. The measurements were perfect. Thanks for great quality and price.
Ordered these chaps for my wife around noon on Monday and they were at my back door in Texas 24 hours later. Unbelievable service!!!!!!!! Oh, by the way, they looked absotively SUPER on my wife. I just love LeatherUp.com!!!!!
Awesome chaps - they came in perfect condition, fairly fast turn around time, and they fit and look great! Great quality, great price! Thank you LeatherUp!!
These are great, the quality is amazing for the price and we couldn't be happier. Thank you Leather Up for amazing products.
I love these chaps they are very soft and comfortable Ive bought several things from you and iiam very pleased with everything ive gotten.
Great product at a great price! My wife loves them.
Bought these chaps for my wife. She loves them. You are not going to find a better price or product for your money. Nice...very nice.
...Bajakirk
These are so perfect! I Love the fit and look on me. Thank you for your fast shippment. The quailty is as good as any Bike store. TLH Odessa,Tx
excellent quality, soft. already have worn them at least three times. We recieved them in a timely manor. I will most definantly buy from leather up again.
As always shipping is awesome!! These fit perfectly over a pair of jeans for me....soft, lined, and match my braided jacket....as usual, LeatherUp comes through with another great deal, product and price!!!
Fantastic quality, quick delivery during holidays. Very impressed with Leather-up.com
I was pleasantly surprised and pleased with the quality of the leather, the fit, and especially the price.
The quality of these chaps are a 10. They are soft and very comfortable. The chaps are good and heavy for protection and warmth not like the cheap chaps that are so lite you can feel bugs hit your legs and hot because the sun penetrates through. A very good deal.
These chaps fit good, look good, and are very soft and comfortable. I would buy them again for this price
Unbelievable looking chaps....Cant believe the price and they fit perfect
High quality leather, comfortable & great price. Bought these to match my jacket. Been ordering for a while, just placed another order & will continue to shop at Leather Up. Recommended you to many people.
Fast shipping and excellent fit!! Could not ask for better quality at the price
These chaps are the best fitting and work perfect for their intended purpose: protection and warmth from the cold. Also, these chaps were a perfect fit for me. They look and feel wonderful! I especially like the braid design on them, makes them more "girlie."
Love these soft, high quality chaps. Bought the matching jacket also and love the style with the cinched back. These were my Mother's Day present from my husband. WHAT A GUY!!
Very nice chaps. they do run small though..excellant value for the price. shipping was very fast. I will be buying all my leather from Leatherup.com from now on!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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