The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
These are great. I am curvy and always have trouble finding clothing that fits well. Soooo happy with these. The adjustment zippers and stretch panels made for a perfect fit! Very reasonable too. I am very happy with Xelement!
I ordered these in my regular size and was actually able to send back and get in next size smaller. I have not worn them on ride yet, but I think they will be just what I wanted. Very soft and not bulky feeling. I am very impressed with them so far.
I ordered these chaps for my husband as a Christmas gift and he loves them. I liked them so much I also ordered a pair for myself. The chaps fit perfect and are very comfortable. I definitely recommend this product!
The sizing chart is very accurate and I am extremely pleased with the fit of these chaps as well as the comfort. Instead of cutting to hem, I choose to tape the extra length inside. I am really satisfied with this product as well as the customer service and how quickly these chaps arrived. I will continue shopping online with LeatherUp.com. Great company as well as products!
great quality material, easy on and off, super sexy.
I really like the elastic and zipper closures. I have a small waist and muscular thighs. I have a hard time finding chaps that fit properly. These fit great. Great price too.
These chaps are awesome only thing I had to do was cut the length which was very easy with a razor knife.. They are comfortable have lots of breathing room. These are my first pair I have bought due to just getting me a trike... I will be back for sure... My brother is the one that told me about leatherup due to he has bought several items as well... Lining is great wore them for the first time yesterday to ride it was 56 outside keep my legs warm just perfect.... @ 5'1 only cut off to the first snap, great design well worth more then you pay for them... I'm impressed..
Not much to say, snapped right in and it's easier than wearing sunglasses under a clear shield.
The chaps are good quality however I'm not a big person and the quad area aka thighs were pretty tight.
Nice and dark. No fogging. Easy on and off quick release system.
Great Chaps!! Great price! Would buy again, but think these will last as long as I will need them too!
bought these for my wife for christmas with a matching jacket, she looks hot in them both, great product at a great price
Great quality at half the price of others I looked at. My girlfriend loves them and I think they look great on her! I would recommend these chaps to anyone who is in the market for a pair.
I love the feel of these leather chaps, I was very impressed with the quality of leather for the price. You are my new found friend!!
Janette,
Detroit, Mi
I got these for the wife, she loves them. The back tie string needs to be upgraded but other than that 10 out of 10
great product, especially for the price. I bought these for my wife and they look great! the thigh measurements do run kinda tight
Excellent!!! nice quality, received very quickly. Love them
Great Chaps, fit very nice, good quality and they look very sexy!! Boyfriend loves them and so do I
Not only was the price great, these fit perfectly and I love the look. I am a very cold natured person and these have made all the difference for me.
Very happy with the look/feel of chaps, thank-you!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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