The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Love, Love, Love these! They fit perfect and are not baggy. Easy to trim and very comfortable. The zipper system was my only concern because I didn't know if it would rub on the seat, but they do not touch the seat at all so no worries. Already have gotten a lot of use out of them!
I just love these chaps. The extra zipper on the leg and the elastic on the thighs allow for added layering. I am always cold while riding on the back of the bike and with the chaps I was very warm. I am really satisfied with the quality and the price. I have referred several friends to this site and the chaps. It was the best buy I have ever made. Thanks!!!
Very comfortable, nice lining (so I can wear shorts under). Great quality.
These fit very well and are extremely comfortable.
Excellent quality, price and customer service..fit is perfect...I am 5/8 so length just fine.
Thanks for another great shopping experience.
I like these chaps, like the fact of the extra space the elastic & extra small zipper gives us ladies in the thighs.
My order arrived when expected and were packaged very well. The chaps fit wonderfully, were a little long, but that is a minor detail. The quality of the leather was wonderful and they look GREAT!
Ordered for my wife. Arrived quickly from LA. Chopped off the extra length myself. We both love the way she looks in them, Great fit and quality. Very happy with the purchase...
I brought these for my wife and she loves the extra comfort they provide. Didn't have to do much trimming on the length.
Very pleased with the fit and comfort the quality is great, The leather is thick and heavy great value thanks LeatherUp!
Odered these for my wife. When they came in she tried them on and it was a perfect fit! They kept her warm and she found them very comfortable. We have recommended Leather Up to all our friends who ride..keep up the great work!
Great quality love the elastic thighs. Just finished a 1200 mile bike trip wore the chaps the entire time, was never uncomfortable. You won't be disappointed if you choose to purchase these.
I have enjoyed my chaps! Good quality for the price.
I bought these chaps for the wife and after adjusting the waist and cutting two inches off the legs she was good to go. They were a perfect fit and the low price was a huge plus. We would both recommend this product.
LM
Metro Atlanta GA
Just got these chaps. They are my first pair and I'm very happy with them! Good quality leather, the zippers are heavy duty, the stretch panels make them fit perfectly. I am only 5' tall so I just trimmed the bottoms off myself taking off 2 snaps and leaving 2 snaps. Such a great bargain, can't wait to ride in them.
I purhased these chaps and they were a perfect fit. Leather is good quality and the chaps very well made. I received my order within a few days. Will definitely purchase more from LeatherUp!
Wife loved the chaps and as I ride year round she can also travel with me without frezzing her beautiful rear end off. The chaps fit great and move with her as she rides she would recomend them to every one!!!
i love the chaps.I'm 5'4 and they were alittle to long but of course you can roll them up. anyways i absolutely love the chaps. they fit excellent and have a nice stretch to them if needed. we went for a ride on Christmas eve 30 degrees and the chaps were exceptionally warm. they worked great. i wou;ld recommend these to anyone.
I bought these for me for Christmas, for those cold rides, I love them.
My first set of chaps and they are real soft and comfortable and are designed to be cut to length and hemmed.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...