The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
LOVE THEM!!! Being short and on the heavier side these work PERFECT. It's been a challenge to find some that fit right.
These are good chaps. Although thay can get alittle baggy if on your bike and riding too long. Honestly, the one bad thing I can say is the location of the back thigh Zipper if you ride your own bike which I do. the problem is the zipper kind of scars your seat. If you are a passenger im sure its ok. But, the scratching of seat if your a driver is my only complaint otherwise its all good.
Kim S.
Lynnwood, Wa
The chaps fit really well, are of great quality, really comfortable, great price!! Will definitely shop leatherup again.l
Great chaps! Fit is perfect! I could never find chaps to fit my thighs and not be too big. These chaps are a perfect fit. I don't even have to unzip them! Very warm as well and all for a great price! Thanks LeatherUp!
I was extremely satisfied with the quality of these chaps. Sadly they didn't arrive until three days after I initially needed them. They were a gift for my 78 year old mother who was traveling to my home for a weekend of motorcycling.
Great chaps at an extremely reasonable price. High quality and quick service. I highly recommend LeatherUp and their products.
I love these chaps!! I'm 5'11", an they fit me perfectly! The elastic in the thighs is great. No alterations or adjustments needed. The leather is a very nice quality, very soft. A great purchase for great price!
Fantastic fit, wonderful feel to the leather, perfect for cooler weather. I really like that I can trim the length to suit me. LOVE them!
We purchased this pair for my wife. She loves the fit and the lining. She would buy another pair, and recommend to a friend.
I liked my chaps!!!! Good buy ! Easy to zip on and off in a moments notice (which i recently experienced) Comfortable, durable and good for the price. I'd recommend these to anyone !
Good quality leather M/C chaps. Good fitment guide.
Good quality, nice and thick yet very pliable. I ended up returning them though because the legs fit great at the thigh but did not get any narrower at the knee so they were too baggy.
I haven't officially worn these yet, but tried them on as soon as they arrived and I like them so far. I'll have to cut about 4 inches off at the bottom, but the belt fits perfectly and the thighs are a good fit. Can't wait until the weather gets a little warmer and less icy, so that I can ride and wear these new chaps!!
I really like the chaps. They fit super nice and like the elastic thighs. Can only recommend those chaps.
short, so have to cut off a lot, about 2 snaps left, but fine
great fit. I only had to trim the length. will be ordering again from Leather Up.
Absolutely love them!! The fit is awesome and they are very comfortable! Would definitely recommend!
Excellent chaps for the money. My wife loves them I highly recommend them
They are awesome! the fit was perfect, and very comfortable. Will use Leatherup again soon!
I have worn these 5 times now and I am VERY happy with the quality and the comfortable fit. Not only do they keep me warm they look GREAT on also!! I have ordered many items form Leatherup.com and I will continue to make it my #1 motorcycle shopping place!! Keep up the great work
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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