The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I bought these for my wife. She loves them!!! The fit is excellent, quality exceptional, comfortable standing, walking or riding.... can not beat them at any price!
Order as described and was a little big but lost some weight before they came.
Perfect fit! Just as advertised. My wife was all concerned about the fit around the thighs. When they arrived they fit perfectly!....we're both very happy. Nice soft leather as well. not stiff at all. kept her nice and warm the very next day on the bike!
These chaps are wonderful! I needed a 6 but that was not a choice when I was ordering. I had an event coming up so ordered the 4 rather than upping to the 8. I am glad I did. The 4's fit perfectly with the thigh zippers opened. I thnk the 8 would have been too large. Length was perfect!
My husband and I just ordered these and the leather feels great so soft and the fit is very good. I'm short so we have to cut mine off some. This is the 3rd thing I have ordered and have been very pleased with the product and fast arraival of each item. We will continue to order our leather needs here.
Phyllis
These are great! I'm short so they were long but could cut to the right length. I love everything I've gotten from LeatherUp.
Pants are a nice fit with nice stitching and elastic at upper thigh and bum. Thank You
Fit the wife great. All we had to do was cut the length. Great price and quality. Keep the legs much warmer on fall rides.
I am very happy with my chaps purchase. They are of high quality, fit very comfortably and are very warm. I rode in cool weather, around 45 degrees. I was very warm after driving for around 45 minutes. I have made that ride without the chaps and froze. I would purchase them again. Leather is very soft, thick and durable.
Wonderful chaps. Nice quality leather. Easy to put on and take off. Would highly recommend and wouldn't hesitate to buy again.
I bought these chaps for my girlfriend & she loved them. Great quality & price, received them in three days....I will shop here again.
This is my first set of chaps and I opted for the these because I difficult time finding pants that fit in the thigh and the waist. The elastic thigh makes these chaps a great pick for large thighs. I can't wait to ride in them.
Great quality for the price and they are a perfect fit for me. My husband and I agree that these are nicer than his "famous brand" chaps that cost at least twice as much as this pair. This was my first order from LeatherUp, but you can guarantee I will be a return customer!
This was my first purchase from your company and it is actually a Christmas gift for my wife. Living in Minnesota we are always riding expecting the worst in the weather and being grateful for the good times. I purchased a pair of chaps for myself years ago and I spent a whole lot more than I did hear and there wasn't anywhere near the features that these chaps have so I am looking forward to the upcoming season and see how they perform.
I had originally ordered another pair for my wife and was notified that they had gone out of stock. Leatherup called and was very helpful and I was able to get these and she is very happy. the shipping was fast and the tracking link that they provide was great. I have purchased many items from Leatherup and have never been disappionted. no doubt that I will continue to spend my money here.
Very comfortable, durable construction and easy to put on.
These fit great and look great too. I've always been big in the thighs and not in the waist and had troubles with fit, but these fit like a dream. Great product and service.
Love them, love them, love them!! It just needs to quit snowing so I can try them out.
Good Quality. Good fit, except a little long...but will only require trimming off one snap.
Haven't had a chance to ride in them yet, but wore them around the house for a day, and I really LIKE the elastic thigh feature...great for us full figured ladies...
fit great-and look sexy as hell cannot wait to show them off, see you on the road
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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