The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
These pants are great I was a little worried about ordering online but it was fast and quick I thought I would need the extender but I am a smaller girl and the thigh is pretty big so I would definately order the regular ones but they do work and fit great. They are a little big I wear a 9 and got a 12 so I can add layers but they are pretty big. They are a good thick leather with a lining also!. My b/f thinks they look great as well :) I have ordered shoes and these and plan on ordering a jacket! ive had great results so far! Definately recommend them.
Got these for my wife. Leatherup delivered very quickly. The chaps look and fit great. My wife loves them. Great product, great price, great service....What more could you ask for? Thanks LeatherUp!
My wife loved these. Great fit and quality! When she is warm and comfortable we ride more!!
What can I say other than I LOVE these chaps !!! Great fit and price !!! They do run a bit big as I ordered a sise 10 and think I could have gotten buy with an 8 as I measured my thigh and went by that as I was in between so went with the 10. They fit better than any others I have tried and am very happy with them. Also are not too heavy but still warm. Great all around.
Chaps were delivered as promised (two days). I am very pleased with the fit and the quality. Can't beat the price
wife says a little big in thighs,other than that they are great
Love my chaps held up even in the test. Good fit! Thanks Leatherup for another quality item.
Fantastic chaps for my wife and for a great price! She loves them and wears them all the time when we ride. Definitely worth the price and I couldn't find the same thing cheaper anywhere else.
Great price and fit just right! Well worth the money! Thank You!
The first pair of the ladies dual comfort chaps we recieved were damaged. We returned them to LeatherUp and they exchanged them no questions asked. The second pair fit and look great on my wife, thanks for the prompt customer service. Jeff from Ackley,IA.
I purchased these as my first chaps not knowing what to expect. I am very impressed. They fit great (use the guideline). Will definately recomend
i like the overall quality. definitley too long for me but it was easy to go get it cut.
Chaps look great on my wife and fit perfectly, A Good buy.
Love these!! They actually fit a women's body. Leather soft and supple. They ran a little large. Cut them off to a perfect length. Buy them! You won't regret it.
The quality of these chaps is excllent. My only problem is that they are so darn hard to get into - which I'm sure is true of all chaps. These are the first ones I ever tried to wear. I just can't see me putting them on over my office clothes, wearing them to work and then taking them off at the office. I wanted something to keep my legs warm, but I'll just have to find another alternative. The problem is with me, not the chaps
I bought these chaps for my wife and she loves them. The leather is thick and the elastic and zipper closures on the thighs gives her room to move. I was very impressed with the quality and price.
I ordered a pair for my wife they arrived in a timely manner and fit weil and are very comfortable.
These chaps feel good and fit well, just a little bit long, but other than that, fantastic.
These chaps are so comfortable and fit great!!! I wear them every time I ride...
I purchased for my wife. the fit was good and the protection was excellent except for one part. When she was involved in an accident the chaps protected except for the belt which ripped out during the crash. These would be great chaps if xelement would strengthen the belt area.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...