The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
The chaps were very nice looking. Had to trim them since I'm not very tall. They fit very nice and were great for keeping the legs warm when riding to work at 4am every morning. Planning on riding to work even in the winter down here and they will be much appreciated.
Excellant fit, beautiful style, extremely comfortable, look great on! Nothing but compliments, highly recommended!!
Great chaps, fast shipping! Will buy again from Leather Up. I went with the exact measurement of my thigh but could have gone smaller because of the elastic thigh. Very pleased!
These are awesome! for the price you just can't go wrong, made well and very comfortable!
Can't beat the quality for the price. I bought boots, chaps and gloves. All seem a little larger than expected, but fit good. Chaps are extremely long for us shorter people. Had to cut almost 12 inches off the bottoms. Very comfy...Will do business again!
The chaps just arrived. Butter soft and they fit great!!! I love the zipper and waist adjustment. I'll be able to wear them for a LONG time as I continue to lose weight. I just need to cut off one snap for my short legs. Another fantastic item!! Wiill continue to shop here for the top quality products and low prices. Keep it up!
For years I have put up with a less than perfect fitting pair of chaps, leading me to the conclusion that they weren't for me. This pair has changed my mind.
The pants were very large on me. I have sent them back for a smaller and different ones-low riding.
Fit like a dream, soft, comfortable, and room to move. Classy....and sassy!
Brought these chaps for my wife and she very pleased with them. High quality and soft leather. Will buy other leather products from Leather up. Good people to deal with
Bought a pair of these chaps for my wife. She loves them. Says they are warm and comfortable.
They fit wonderfully and are excellent quality. Great price and world class service.
Sorry to say I will have to return mine, I am 5'4" and I think they are meant for a 6' tall woman. I thought of having them altered but I would need 6" taken off the bottom to make them work for me. i would lose 2 possibly 3 snaps in the process. Quality seems good, but unless you are really tall, you need to keep looking.
These were the greatest. My husband got the mens also. We got caught in the pre winter weather and they were wonderful protection. Perfect fit.
Am very pleased with the fit of these chaps. Very comfortable when riding.
Love the elastic and extra zipper in the thigh as I have always had problems
with the fit in this area. Will continue to shop this site for other products.
I bought a pair of these after reading the reviews for my Wife, they fit her to the T she looks GREAT in them. ***** all the way
Thanks Leather-up
Dan
they are great..only problem i have is that im 5'4" and they have too long inseam..wish they came in shorter length options
I love these, very good on cold rides. I hate the cold, and these keep me very warm.
A perfect fit from an extremely well made set of chaps. I am truly impressed with the cost savings and top notch value we received from your company!
The leather is a very good quality, soft & supple. I purchases 2 pair, for my daughter & I. We love them.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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