The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I was really surprised at how fast I received my order. I love the elastic thighs, they really help with the added comfort for long rides.
order was fast and on time chaps look and feel great got a trip for Sat cannot wait thankyou good service
Fast shipping, great product, easy online puchase. These chaps are VERY comfortable. I would like to see a low-waisted version of the same product.
Wow! Quality far exceeded what I had expected! These are beautiful, comfortable and fit fantastic! I thought the elastic thigh would be somewhat 'dorky', but I was wrong!
These are GREAT! The price can't be beat. Very, very comfortable and soft.
I put these incredibly soft chaps on and they fit like a glove. Haven't got a chance to ride in them yet.. but looking forward to soon!!! Thanks!
Colleen in MI
So far they are great! Comfortable fit and easy on and off!
WONDERFUL!! Fit well and the quality is excellent. Almost paid three times this as the dealership. Thanks for saving me money. I will shop LeatherUp.com again.
I have shopped everywhere for chaps with no success; then found your site. I love my dual comfort chaps and can hardly wait to get out there on the bike.
WOW!! Great fit and feel and the lining is perfect for riding in! The extra elastic and thigh zippers were well thought out in the design and being 5'3", only had to cut off 1 snap. I actually could sleep in these.
The chaps we bought fit great and my wife loves them.
excellent fit, very comfortable love the fact that it has elastic for added comfort, well worth the money
Unbelievably soft and supple, right out of the box. Fits like a glove. Highly recommended.
Great quality, great fit, great price, great service!
Awesome chaps, awesome service, awesome price. I couldn't have asked for more, the quality it excellent!!
I love the way they fit! Great leather, soft, comfortable.
These are awesome, very soft and warm! I will for sure buy from leatherup.com again!
Great chaps at a gerat price. I am kind of short so I had to get them altered a bit, but they are very comfy and great for riding!!!
Real nice soft leather. Lightweight to easily roll up for packing. Great chaps.
Very Nice fit. Rates right up there with the more expensive ones. Look just as nice. The price is just right. Leatherup once again as proven to me that most items here are worth waiting for.
Connie (OHIO)
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...