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LeatherUpReviews 29,913

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942
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Indiana
1 review
0 helpful votes
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Sturgis Shirts
August 17, 2022

So far... so good! I am very picky about the shirts I wear. These are perfect!

Date of experience: July 18, 2022
Mississippi
1 review
0 helpful votes
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Kentucky Review
August 16, 2022
Updated review

We received our order and loved the product but we did not order a large enough size. We called and sent our product back and reordered.

Date of experience: July 17, 2022

Had some wait time but otherwise fine
August 3, 2022
Previous review

Had some wait time but otherwise fine.

Date of experience: July 4, 2022
Colorado
1 review
0 helpful votes
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It was fantastic
August 14, 2022

So easy to use. I will most definitely order again

Date of experience: July 15, 2022
Minnesota
1 review
0 helpful votes
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Motorcycle helmet order
August 13, 2022

Quick and easy. Just the way I like it (for most things).

Date of experience: July 14, 2022
Montana
1 review
0 helpful votes
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Fast delivery. Just as described
August 12, 2022

Got fast delivery. Everything is just as described. Loving all that I got.

Date of experience: July 13, 2022
Texas
2 reviews
0 helpful votes
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Mostly satisfied
August 11, 2022

Had some trouble with the website. I would enter one thing and it would show something else. I had to scroll through the helmets to find the one I wanted. Otherwise all went well.

Date of experience: July 12, 2022
Illinois
2 reviews
0 helpful votes
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Sissybar luggage
August 10, 2022
Updated review

I wanted luggage that would fit on the sissybar luggage rack and this did. It was not to high and the luggage straps will certainly hold things in place.

Date of experience: July 11, 2022

It would have been better, if i had gotten confirmation...
August 3, 2022
Previous review

It would have been better, if i had gotten confirmation email immediately

Date of experience: July 4, 2022
Rhode Island
7 reviews
0 helpful votes
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Great purchase
August 8, 2022

I had been looking for the same gloves my husband had loved and lost. You had them everything went so smooth.

Date of experience: July 9, 2022
Idaho
2 reviews
0 helpful votes
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Love Leather Up! Great service and excellent prices!

Date of experience: July 8, 2022
Illinois
2 reviews
0 helpful votes
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Nice boots but not colorfast
August 6, 2022

The boots I ordered were too small. I ordered the same size as last time 5 years ago. They charged me to ship them back. Got the larger size and they fit well but like all of these boots that I've ordered and this is the third pair they turn your legs black for about a year so wear black socks.

Date of experience: July 7, 2022
Oregon
1 review
0 helpful votes
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Yay! LeatherUp
August 5, 2022

I tried to get a jacket from Team Motorcycle and it was a nightmare! There was no communication from them when I needed to exchange it. Finally got it exchanged and it was too long in the sleeves so I ended up getting a refund for it. This transaction took over six weeks to resolve! I've decided to give Leatherup a shot, can't be any worse than what I've already had to go through.

Date of experience: July 6, 2022
Virginia
4 reviews
0 helpful votes
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Ich war sehr zufrieden mit dem Service, sie waren sehr verständnisvoll, vielen Dank. Ich würde Sie jedem empfehlen!

Date of experience: July 6, 2022
Wisconsin
1 review
0 helpful votes
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Well, needed to exchange for a big and tall version, so hopefully that jacket will be long enough... Good selection, we'll see

Date of experience: July 5, 2022

Tried to use Google Pay, then it just closed the window..
July 28, 2022
Previous review

Tried to use Google Pay, then it just closed the window. Hope I didn't order two jackets.

Date of experience: June 28, 2022
Massachusetts
1 review
0 helpful votes
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Surprisingly Goo
August 3, 2022

I purchased a vest and Jacket. Great deal. Extremely happy with my purchase. I have been looking at Jackets from Harley Davidson and their prices are outrageous.

Date of experience: July 4, 2022
Georgia
2 reviews
0 helpful votes
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Very good. Note: there was no fit information for the product I bought.

Date of experience: July 4, 2022
Texas
2 reviews
0 helpful votes
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Great Quality
August 2, 2022

I wasn't sure what to expect since this was my first purchase of a leather vest. But I was highly surprise in the workmanship and quality of the vest.

Date of experience: July 3, 2022
North Carolina
1 review
0 helpful votes
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Very Satisfied
August 1, 2022

Shopping was easy and the pages were very descriptive. Looking forward to receiving my products.

Date of experience: July 2, 2022
Texas
1 review
0 helpful votes
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Thick, tough leather
August 1, 2022

Got the parcel, opened it up and tried it on. First impression, I didn't like it until I tried it on with other clothing. I bought an XL and I'm glad I did. Fits great with other riding jackets, short sleeve shirts, etc. The leather is stiff so it's going to have to be worn (alot) to soften it up unless a leather treatment is applied.

Date of experience: July 2, 2022
Mississippi
1 review
0 helpful votes
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Not able to tighten the sleeve cuffs there is nothing like velcro to tighten it. Usually you order a size larger and a jacket because they want to put a sweater or something else underneath it this thing I ordered I guess it is a little too large that's okay it'll do. Love the jacket that it is really reflective and heavy because of the Armor All heavier than I actually realized it was going to be. I am happy with the product just that I wish I had ordered a size smaller than I got they could sometimes they run small now this one is a little big put a sweater under I guess I'll be okay. Be glad to refer other people to this site for such nice products that I have received in the past and now my two most recent ones this jacket and a pair of gloves air flow gloves. I am happy with my products I just wish the jacket was not quite so large I will have to deal with it

Date of experience: July 1, 2022

Easy and fast
July 14, 2022
Previous review

Easy and fast

Date of experience: June 14, 2022
Florida
1 review
0 helpful votes
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Buen servicio, entrega a tiempo los mejores productos de la linea para motorizados

Date of experience: July 1, 2022

Cuando llegue el pedido evaluare la puntuación y le...
July 23, 2022
Previous review

Cuando llegue el pedido evaluare la puntuación y le dare lo correcto

Date of experience: June 23, 2022

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States