The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Was not setting high standards but I'm very happy with jacket, arrived earlier than expected and in good condition and fits well
My product came with damage from the sun to the packaging and fabric but they quickly agreed to a redo for me and were beyond helpful after the unfortunate damage. I love the print as well! Highly recommend
I purchased both the Kali tote and weekender. They are both beautiful and exactly as pictured. There were no problems with shipping or with the bags themselves.
Different varieties of high quality biker apparel leather clothing. I love the motorcycle jacket which i bought recently. Premium quality product with discounted price. Genuine leather material. Good shipping process fast and safe. Overall great experience.
I received my product on time, it's very comfortable, and high quality! I'm never disappointed with my LeatherUp purchases. Quality gear at great prices. My new Carry & Conceal jacket fits great and you really can't tell I'm carrying. Looking forward to trying out the new riding jeans I also picked up.
The reviews that say they were able to get through to customer service are fake. Most of the positive reviews, but not all, are from employees or the owners of Leatherup. This company is more then likely a front for a business in India. That's not a bad thing, but deceptive marketing practices are. Before you order, try calling customer service. See if anyone answers, they won't. Send an email to customer service, see if anyone responds, they won't.
Before you order call their phone number. Try to leave a message. Try to call sales. Nobody will answer. STAY AWAY. YOUVE BEEN WARNED.
Original order was easy and prompt. Leather Up answers the phone promptly and answers any questions that I have. Thank you
Leather Up answers the phone promptly and answers any questions that I have. Thank you
I ordered some face masks. The masks were very small. I am an adult male and the mask falls halfway up my chin. Inconvenient ties and exceedingly expensive. I spoke to customer service and the refused a return.
I've purchased from leather up a tome or two and have had great experiences! Bought a Bluetooth helmet last year and the speakers/ charging system didn't work. Had a replacement within 2 weeks, and living in Alaska, our riding season is short so time is always of the essence! Just got my most recent order within a week. Thank You.
Great Do you go to solar fast delivery can recommend
I purchased these gloves because it appeared in the images to be well made and look good...
But when the actual product arrived, it looked and felt like a mockery of what they advertise to sell.
The leather is really thin and ugly, the sitching is so cheap and the cut outs aren't even right! There is excess leather sticking out where there shouldn't be any. Plus it doesn't even fit well despite following the website's sizing guide. To top it all off, absurd shipping costs nearly doubled the price of a glove that shouldn't even be worth 1/3rd of its original price! >:(
Very dissatisfied. I emailed customer service about this 3 days ago and have yet to receive a response.
Absurd shipping costs nearly doubled the price! > :(
Quality products, ease of ordering and fast delivery. Cant beat their service
Quality products, ease of ordering and fast delivery. Cant beat their service
Fast and easy and boots are awesome! Will be ordering other foot ware soon... as gift too? Thanks guys
Website was easy to use, ordering was simple and shipment arrived days after placing order, not weeks
Well I just placed the order the other day everything seemed to be fine so far. The website was easy to use and now I will just wait for my order. Thank you
My boots were shipped immediately after ordering them! They look great and feel like good quality. As for comfort they feel good at first fit, always a bonus.
I was concerned about the 17" shaft being too long, it's perfect and the top is adjustable!
My boots were shipped immediately after ordering them! They look great and feel like good quality. As for comfort they feel good at first fit, always a bonus.
I was concerned about the 17" shaft being too long, it's perfect and the top is adjustable!
Good price also better than the other leather guys
Website easy to navigate. I liked your reviews and anticipate being 100% satisfied with your product.
Website easy to navigate. I liked your reviews and anticipate being 100% satisfied with your product.
Ok so far let me see how shipping goes and the product is Love the product truth it to size by size chart
Ok so far let me see how shipping goes and the product is
Ordered a vest for summer. Went to size chart and knew that a 48in chest would be tight for concealed carry so ordered 50 and it's perfect.
Very quick and easy experience! Very good quality vest as well! Happy biker here!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...