LeatherUpReviews 29,914

3.3
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942
This company does not typically respond to reviews

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35,759 reviews
Finland
1 review
0 helpful votes
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Goood products
July 17, 2021

Was not setting high standards but I'm very happy with jacket, arrived earlier than expected and in good condition and fits well

Date of experience: June 17, 2021
India
1 review
0 helpful votes
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Good products
July 9, 2021

My product came with damage from the sun to the packaging and fabric but they quickly agreed to a redo for me and were beyond helpful after the unfortunate damage. I love the print as well! Highly recommend

Date of experience: June 9, 2021
Belgium
1 review
0 helpful votes
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Piece of art
July 4, 2021

I purchased both the Kali tote and weekender. They are both beautiful and exactly as pictured. There were no problems with shipping or with the bags themselves.

Date of experience: June 3, 2021
India
7 reviews
1 helpful vote
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Different varieties of high quality biker apparel leather clothing. I love the motorcycle jacket which i bought recently. Premium quality product with discounted price. Genuine leather material. Good shipping process fast and safe. Overall great experience.

Date of experience: May 31, 2021
California
12 reviews
12 helpful votes
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Great Value!
June 24, 2021

I received my product on time, it's very comfortable, and high quality! I'm never disappointed with my LeatherUp purchases. Quality gear at great prices. My new Carry & Conceal jacket fits great and you really can't tell I'm carrying. Looking forward to trying out the new riding jeans I also picked up.

Date of experience: May 24, 2021
Canada
1 review
0 helpful votes
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Leatherup is a SCAM
June 18, 2021

The reviews that say they were able to get through to customer service are fake. Most of the positive reviews, but not all, are from employees or the owners of Leatherup. This company is more then likely a front for a business in India. That's not a bad thing, but deceptive marketing practices are. Before you order, try calling customer service. See if anyone answers, they won't. Send an email to customer service, see if anyone responds, they won't.

Before you order call their phone number. Try to leave a message. Try to call sales. Nobody will answer. STAY AWAY. YOUVE BEEN WARNED.

Date of experience: May 19, 2021
Florida
1 review
0 helpful votes
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Original order was easy and prompt. Leather Up answers the phone promptly and answers any questions that I have. Thank you

Date of experience: March 3, 2021

Leather Up answers the phone promptly and answers any...
March 24, 2021
Previous review

Leather Up answers the phone promptly and answers any questions that I have. Thank you

Date of experience: February 22, 2021
District of Columbia
1 review
0 helpful votes
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Very unsatisfied with the product.
April 1, 2021
Updated review

I ordered some face masks. The masks were very small. I am an adult male and the mask falls halfway up my chin. Inconvenient ties and exceedingly expensive. I spoke to customer service and the refused a return.

Date of experience: March 2, 2021

Excellent!
March 25, 2021
Previous review

Excellent!

Date of experience: February 23, 2021
Alaska
1 review
1 helpful vote
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Great response time!
April 1, 2021
Updated review

I've purchased from leather up a tome or two and have had great experiences! Bought a Bluetooth helmet last year and the speakers/ charging system didn't work. Had a replacement within 2 weeks, and living in Alaska, our riding season is short so time is always of the essence! Just got my most recent order within a week. Thank You.

Date of experience: March 2, 2021

Thanks
March 24, 2021
Previous review

Thanks

Date of experience: February 22, 2021
Connecticut
1 review
0 helpful votes
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Satisfied
March 30, 2021
Updated review

Great Do you go to solar fast delivery can recommend

Date of experience: February 28, 2021

Great
March 22, 2021
Previous review

Great

Date of experience: February 20, 2021
New York
1 review
0 helpful votes
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Such a let down, don't buy.
March 27, 2021
Updated review

I purchased these gloves because it appeared in the images to be well made and look good...

But when the actual product arrived, it looked and felt like a mockery of what they advertise to sell.

The leather is really thin and ugly, the sitching is so cheap and the cut outs aren't even right! There is excess leather sticking out where there shouldn't be any. Plus it doesn't even fit well despite following the website's sizing guide. To top it all off, absurd shipping costs nearly doubled the price of a glove that shouldn't even be worth 1/3rd of its original price! >:(

Very dissatisfied. I emailed customer service about this 3 days ago and have yet to receive a response.

Date of experience: February 25, 2021

Absurd shipping costs nearly doubled the price!
March 20, 2021
Previous review

Absurd shipping costs nearly doubled the price! > :(

Date of experience: February 18, 2021
Nebraska
2 reviews
0 helpful votes
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Motorcycle jacket
March 26, 2021
Updated review

Quality products, ease of ordering and fast delivery. Cant beat their service

Date of experience: February 24, 2021

Quality products, ease of ordering and fast delivery
March 19, 2021
Previous review

Quality products, ease of ordering and fast delivery. Cant beat their service

Date of experience: February 17, 2021
Florida
1 review
0 helpful votes
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Will shop again! Awesome! Company...
March 26, 2021
Updated review

Fast and easy and boots are awesome! Will be ordering other foot ware soon... as gift too? Thanks guys

Date of experience: February 23, 2021

Fast and easy
March 18, 2021
Previous review

Fast and easy

Date of experience: February 16, 2021
Pennsylvania
1 review
0 helpful votes
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Quality Product
March 25, 2021
Updated review

Website was easy to use, ordering was simple and shipment arrived days after placing order, not weeks

Date of experience: February 23, 2021

Well I just placed the order the other day everything...
March 19, 2021
Previous review

Well I just placed the order the other day everything seemed to be fine so far. The website was easy to use and now I will just wait for my order. Thank you

Date of experience: February 17, 2021
New York
1 review
0 helpful votes
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Expectations met!
March 24, 2021
Updated review

My boots were shipped immediately after ordering them! They look great and feel like good quality. As for comfort they feel good at first fit, always a bonus.
I was concerned about the 17" shaft being too long, it's perfect and the top is adjustable!

Date of experience: February 22, 2021

My boots were shipped immediately after ordering them!
March 22, 2021
Previous review

My boots were shipped immediately after ordering them! They look great and feel like good quality. As for comfort they feel good at first fit, always a bonus.
I was concerned about the 17" shaft being too long, it's perfect and the top is adjustable!

Date of experience: February 20, 2021
North Carolina
2 reviews
0 helpful votes
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Great item and price
March 23, 2021
Updated review

Good price also better than the other leather guys

Date of experience: February 21, 2021

Good price lots of stuff
March 11, 2021
Previous review

Good price lots of stuff

Date of experience: February 9, 2021
California
1 review
0 helpful votes
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Terrific jacket - perfect pink! Great for my 5 year old niece.
March 23, 2021
Updated review

Website easy to navigate. I liked your reviews and anticipate being 100% satisfied with your product.

Date of experience: February 21, 2021

Website easy to navigate
March 16, 2021
Previous review

Website easy to navigate. I liked your reviews and anticipate being 100% satisfied with your product.

Date of experience: February 14, 2021
Michigan
1 review
0 helpful votes
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Perfect
March 20, 2021
Updated review

Ok so far let me see how shipping goes and the product is Love the product truth it to size by size chart

Date of experience: February 18, 2021

Ok so far let me see how shipping goes and the product...
March 13, 2021
Previous review

Ok so far let me see how shipping goes and the product is

Date of experience: February 11, 2021
Michigan
1 review
0 helpful votes
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Great job with sizing
March 19, 2021
Updated review

Ordered a vest for summer. Went to size chart and knew that a 48in chest would be tight for concealed carry so ordered 50 and it's perfect.

Date of experience: February 17, 2021

Great selection over many brands
March 10, 2021
Previous review

Great selection over many brands.

Date of experience: February 8, 2021
Michigan
1 review
0 helpful votes
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Club vest
March 18, 2021
Updated review

Very quick and easy experience! Very good quality vest as well! Happy biker here!

Date of experience: February 16, 2021

Very quick and easy thank you!
March 11, 2021
Previous review

Very quick and easy thank you!

Date of experience: February 9, 2021

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States