The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Good, site was easy to find what I was looking for
Good, site was not super easy to find what I was looking for
Thanks for offering affirm, sezzle, and PayPal. I just wish exchange shipping was covered since it's difficult to estimate the size of the jacket needed.
Thanks for offering affirm, sezzle, and PayPal
The ties on the chaps are too small for the waist size. Or my waist is too small for the thigh size.
Just wish you had a larger variety of styles in wide sizes for women.
I'm a petite woman, with small, wide feet. It is very difficult to find footwear that fits my 5 1/2 W foot. I really wanted these boots with the pink hardware but I knew they would be too narrow. As it is, the 6 wide fits the width of my foot, just. I will have to stuff the toe with cotton because they are a bit too long and thick socks will not fit. Unfortunately, the ankle and calf in this boot is too big and is loose and bulky looking even when laced as tight as possible. Did I mention I'm petite?
I will be keeping them because I don't think I will find anything that will fit me better, and they are better quality then my previous riding boots. But I'm disappointed in the lack of variety and the assumption that wide feet must mean wide ankles and calves as well.
Just wish you had a larger variety of styles in wide sizes for women.
Quick and Easy. Just the way I like it. My new vest it's just what I wanted. I wish I would've ordered it the first time from leather up.
Fast and easy. Easy to track with great communication so you knew when to expect your order
Easy. Had what I wanted. Sorry his didn't fit. He has a melon. Will be returning sorry. Keeping mine; love it!
The product i got are high quality and I really like them. Thank you for the quick service!
You guy's didn't have some stuff i was interested in.
Great price and availability express shipping at know extra cost
It was simple and easy to use the site and place an order
It's always a pleasure dealing with Leatherup and this comment has nothing to do with them as a vendor. I ordered a pair of Xelement Low Profile Boots. This was a follow-up order to a pair of full size Milwaukee boots. I ordered Milwaukee 10.5 and they fit like gloves (no pun intended). The Xelement same size 10.5 are no less than 1/2 too big and they have to be returned.
Website easy to navigate. Wide selection of items to choose from. The item I ordered was too large and although it was a final close out sale with no return or exchange. When I took a chance calling customer service the person I spoke with was very courteous and attentive to my request and due to the fact that the item and size was still available I was allowed to exchange.
Website easy to navigate. Wide selection of items to choose from.
Just have to wait for the boots to make my final say on the shopping experience. The site was ez to shop and the details made the purchased item clear.
Just have to wait for the boots to make my final say on the shopping experience. The site was ez to shop and the details made the purchased item clear.
Multiple times I have ordered products and always satisfied.
Multiple times I have ordered products and always satisfied.
You have what we like and will be back for more,,,
You have what we like and will be back for more,,,
Easy to navigate website and found exactly what I needed thank you
The site was easy to navigate and your service delivered most outstanding
Having trouble with cart, will not keep items available
We purchased these bags last year and I have been using one daily since December and it is holding up well. We ordered more this year.
Was not setting high standards but I'm very happy with jacket, arrived earlier than expected and in good condition and fits well
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...