LeatherUpReviews 29,913

3.8
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
166
value
287
shipping
285
quality
941

Instant Feedback

35,759 reviews
California
1 review
0 helpful votes
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Easy
August 19, 2021
Updated review

Good, site was easy to find what I was looking for

Date of experience: July 20, 2021

Good, site was not super easy to find what I was looking...
August 3, 2021
Previous review

Good, site was not super easy to find what I was looking for

Date of experience: July 3, 2021
New Jersey
1 review
0 helpful votes
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Getting a motorcycle jacket
August 19, 2021
Updated review

Thanks for offering affirm, sezzle, and PayPal. I just wish exchange shipping was covered since it's difficult to estimate the size of the jacket needed.

Date of experience: July 20, 2021

Thanks for offering affirm, sezzle, and PayPal
July 12, 2021
Previous review

Thanks for offering affirm, sezzle, and PayPal

Date of experience: June 12, 2021
Montana
1 review
0 helpful votes
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Chaps
August 18, 2021
Updated review

The ties on the chaps are too small for the waist size. Or my waist is too small for the thigh size.

Date of experience: July 19, 2021

Quick and easy
August 4, 2021
Previous review

Quick and easy

Date of experience: July 5, 2021
Minnesota
1 review
0 helpful votes
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Need a better variety of wide sizes.
August 18, 2021
Updated review

Just wish you had a larger variety of styles in wide sizes for women.
I'm a petite woman, with small, wide feet. It is very difficult to find footwear that fits my 5 1/2 W foot. I really wanted these boots with the pink hardware but I knew they would be too narrow. As it is, the 6 wide fits the width of my foot, just. I will have to stuff the toe with cotton because they are a bit too long and thick socks will not fit. Unfortunately, the ankle and calf in this boot is too big and is loose and bulky looking even when laced as tight as possible. Did I mention I'm petite?
I will be keeping them because I don't think I will find anything that will fit me better, and they are better quality then my previous riding boots. But I'm disappointed in the lack of variety and the assumption that wide feet must mean wide ankles and calves as well.

Date of experience: July 19, 2021

Just wish you had a larger variety of styles in wide...
August 10, 2021
Previous review

Just wish you had a larger variety of styles in wide sizes for women.

Date of experience: July 11, 2021
California
1 review
0 helpful votes
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Got a new vest
August 17, 2021
Updated review

Quick and Easy. Just the way I like it. My new vest it's just what I wanted. I wish I would've ordered it the first time from leather up.

Date of experience: July 18, 2021

Quick and Easy
August 10, 2021
Previous review

Quick and Easy. Just the way I like it.

Date of experience: July 11, 2021
Iowa
2 reviews
0 helpful votes
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Helmet
August 16, 2021
Updated review

Fast and easy. Easy to track with great communication so you knew when to expect your order

Date of experience: July 17, 2021

Fast and easy
August 9, 2021
Previous review

Fast and easy

Date of experience: July 10, 2021
Pennsylvania
1 review
0 helpful votes
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Got what I wanted but my husbands helmet does not fit
August 16, 2021
Updated review

Easy. Had what I wanted. Sorry his didn't fit. He has a melon. Will be returning sorry. Keeping mine; love it!

Date of experience: July 17, 2021

Easy
August 9, 2021
Previous review

Easy. Had what I wanted

Date of experience: July 10, 2021
New York
1 review
0 helpful votes
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Excellent service
August 13, 2021
Updated review

The product i got are high quality and I really like them. Thank you for the quick service!

Date of experience: July 14, 2021

You guy's didn't have some stuff i was interested in
October 8, 2020
Previous review

You guy's didn't have some stuff i was interested in.

Date of experience: September 8, 2020
Illinois
1 review
0 helpful votes
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Quick and easy process
August 13, 2021
Updated review

Great price and availability express shipping at know extra cost

Date of experience: July 14, 2021

Great price and availability
August 6, 2021
Previous review

Great price and availability

Date of experience: July 7, 2021
Virginia
1 review
0 helpful votes
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Easy to use
August 12, 2021
Updated review

It was simple and easy to use the site and place an order

Date of experience: July 13, 2021

Easy to use
August 5, 2021
Previous review

Easy to use

Date of experience: July 6, 2021
Connecticut
1 review
0 helpful votes
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Xelement Boot Sizes Questionable
August 12, 2021
Updated review

It's always a pleasure dealing with Leatherup and this comment has nothing to do with them as a vendor. I ordered a pair of Xelement Low Profile Boots. This was a follow-up order to a pair of full size Milwaukee boots. I ordered Milwaukee 10.5 and they fit like gloves (no pun intended). The Xelement same size 10.5 are no less than 1/2 too big and they have to be returned.

Date of experience: July 13, 2021

It's always a pleasure
May 1, 2021
Previous review

It's always a pleasure

Date of experience: April 1, 2021
Georgia
1 review
0 helpful votes
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Very satisfied customer
August 12, 2021
Updated review

Website easy to navigate. Wide selection of items to choose from. The item I ordered was too large and although it was a final close out sale with no return or exchange. When I took a chance calling customer service the person I spoke with was very courteous and attentive to my request and due to the fact that the item and size was still available I was allowed to exchange.

Date of experience: July 13, 2021

Website easy to navigate
August 4, 2021
Previous review

Website easy to navigate. Wide selection of items to choose from.

Date of experience: July 5, 2021
Texas
2 reviews
0 helpful votes
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Boots fit and delivered early
August 11, 2021
Updated review

Just have to wait for the boots to make my final say on the shopping experience. The site was ez to shop and the details made the purchased item clear.

Date of experience: July 12, 2021

Just have to wait for the boots to make my final say...
August 4, 2021
Previous review

Just have to wait for the boots to make my final say on the shopping experience. The site was ez to shop and the details made the purchased item clear.

Date of experience: July 5, 2021
Wisconsin
1 review
0 helpful votes
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Satisfaction
August 11, 2021
Updated review

Multiple times I have ordered products and always satisfied.

Date of experience: July 12, 2021

Multiple times I have ordered products and always satisfied
August 4, 2021
Previous review

Multiple times I have ordered products and always satisfied.

Date of experience: July 5, 2021
Maine
1 review
0 helpful votes
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You have what we like and will be back for more,,,
August 11, 2021
Updated review

You have what we like and will be back for more,,,

Date of experience: July 12, 2021

You have what we like and will be back for more,,,
August 1, 2021
Previous review

You have what we like and will be back for more,,,

Date of experience: July 2, 2021
Florida
2 reviews
0 helpful votes
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Great product and great price too
August 10, 2021
Updated review

Easy to navigate website and found exactly what I needed thank you

Date of experience: July 11, 2021

Easy to navigate
August 3, 2021
Previous review

Easy to navigate

Date of experience: July 4, 2021
North Carolina
1 review
0 helpful votes
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Love the gloves
August 9, 2021
Updated review

The site was easy to navigate and your service delivered most outstanding

Date of experience: July 10, 2021

Easy to navigate
August 1, 2021
Previous review

Easy to navigate

Date of experience: July 2, 2021
Washington
1 review
0 helpful votes
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Site problems
August 8, 2021
Updated review

Having trouble with cart, will not keep items available

Date of experience: July 9, 2021

Having trouble with cart
May 25, 2021
Previous review

Having trouble with cart

Date of experience: April 25, 2021
Poland
1 review
0 helpful votes
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Good products
July 18, 2021

We purchased these bags last year and I have been using one daily since December and it is holding up well. We ordered more this year.

Date of experience: June 18, 2021
Finland
1 review
0 helpful votes
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Goood products
July 17, 2021

Was not setting high standards but I'm very happy with jacket, arrived earlier than expected and in good condition and fits well

Date of experience: June 17, 2021

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States