Good quality / price balance, also, good status information.

Thought the process was very easy - nice product! Appreciate your help.

There is a huge selection of styles and colors, and each jacket is made to order. This means you can have a jacket made to your specific measurements. The customer service is excellent and the delivery is quick, particularly given the jacket is made to order.

I ordered my husband a simple size Large jacket for Christmas confirming the measurements on their size chart. When it arrived it could hardly zip up and fit tightly across the stomach. He can actually get by with a medium, so this was surprising. After several emails back and forth they finally started in on having me measure the jacket and send them pictures. Every measurement showed it was smaller than their size chart. They even had me repeat the process saying there were wrinkles in the coat (which actually would have come out in their favor), but I did it. Then they started saying that their designers measure things differently than me...even though they said I did it correctly. But their designers were "professional." So basically they won't stand by their own measurements at all. I offered to pay for the return shipping and for shipping a replacement jacket back to me, and they skirted around the issue over and over, finally saying they would give me 15% discount on a new jacket. Why would I do this when I can't be sure their sizing chart is correct?! It is so frustrating to be out hundreds of dollars with no effort to make things right when they would be out no money on the deal. Communication was difficult, but essentially they don't return or exchange under any circumstances, so buyer beware.

Great products for a reasonable price. Love the customized order capabilities.
Great as always.

Gave measurements and fits perfect. Zipper installed on wrong side. (Womens) Collar high and bothersome.

Seems good so far and very pleased with quality of product. My measurements and a perfect fit

Website needs improvement.
Skype calls would be paramount to your business! Emails tend to be confusing. With your personal service... Skype calls will add a much better customer experience. Also try adding a form for returns and adjustments rather just shipping a garment. (This aspect of your CS totally confused me) I'm not sure who's responsible for return shipping a d what actual adjustments can be made to garment how it will take to be updated, returned. These are key unknowns to me as a new customer. (If you implement the tasks aforementioned? It'll add a significant level of appreciation from new customers like myself) I still have my 1st garment and adjustments are needed, but I'm not sure how to process a claim?
So I totally have no idea what steps to take? So I wait like an idiot!

It was Good! Thought I would receive b4 Valentine Day, which I did not but it was ok. I had not received any information on when I was going to receive the coat. So, I called to get a date range when I might receive the coat. It wasn't a long process, but I would have like to know when I was going to receive it. He got it and was very pleased with the quality and fit. He Loved it...that's all that mattered!

It was a easy process and I'm very satisfied with coat

I have purchased numerous jackets and blazers and have no complaints with the product: ordering is a pain. They want you to use pay pal but make it difficult. It won't allow you to check out as a guest and requires you open an account. Then you have to go through an email process to get a special link to check out as a guest. Which takes a couple of days back and forth. I have literally not ordered a jacket because I didn't want to go through all that. Also I have requested numerous times that they change this to no avail.

I don't like PayPal...
Customer service was great and verified my measurements before production.
The garment is well-made.
The leather was thin, about 2 ounce for those that are familiar with leather thicknesses.
It is a fine coat for cool temps. I ordered mine without insulation.
It smells like a baseball glove.
The lining and buttons are good quality.
It should give man years of service.

Very happy with the value and quality. Warm and comfortable.

Les poches arrières sont trop basses et les mesures au niveau des genoux trop larges.
Les coupes sont mal faites.
Le pantalon ne peut pas être porté!

The jacket I received was of a fine quality, and mostly hand made. It was shipped in a timely manner, and I was impressed with its craftsmanship.

The ordering process seemed almost too good to be true. The quality is great. The leather is soft and supple and the fit is perfect.

Good responsive website. Ordering and payment is a snap. Delivery date estimate is accurate. Fast shipping.

I ordered the custom-made Terminator Genisys as a gift for my son. The leather jacket fits perfectly and is very well made. The quality of the jacket is great. My son loves it.

It actually looks like what I ordered and thanks to being able to submit custom measurements it fits perfectly.