Leader's Casual Furniture

After shopping around for several months and visiting all the big box, chain stores, as well as some smaller stores I decided to visit Leader's Casual Furniture in Vero Beach, Florida. My salesperson, Sherry, was friendly, professional and knew her products. She was able to answer all my questions and give me some time to look around without hovering over me. Every aspect of my purchase was 100% to my satisfaction. Delivery was only three days and the delivery men handled my couch with the utmost care. I highly recommend LEADER'S CASUAL FURNITURE.

Erin Schwandt helped customize my new cushions for my non-Leaders chairs with high-density foam and spill proof coating! Thanks!

If you want to wait a year for your purchase, this is the store for you. We purchased loungers, a table, towel drying stand and cushions. The sales lady assured us if we came in and put half down by Friday, our order would go in that week. They stated it would take 60-90 days for our order. They told us their policy was that we would receive weekly phone calls on the status of our order. That was a lie. When we called to check on it, we were told we would have to wait 60 more days. Every time we called it was another 60-90 days. It's amazing how they can take an order and take your money and they don't even know if they have the inventory to fulfill your order. We had to call to check because they did not call us back after leaving numerous messages. Their customer service does not exist. We talked to the Manager. She said they would give us free shipping. But still, we were told a later date each time. We ordered in January and they kept pushing our order out. Fabric back ordered is all they kept saying. We finally canceled the order because they said it would be December. We were willing to purchase a $6000. 00 set from them. After all of the inconvenience we ask what they could do for us on the purchase. The manager called corporate to see what they would do. She said all they would do was give us free shipping. So basically nothing, because we were already given free shipping as a previous accommodation. We canceled the order. This is a very unprofessional company with no concern for the customers inconvenience. Very disappointing, I will never purchase anything from this company again and I will tell everyone I know about this terrible experience, I will tell them to tell everyone they know. Absolutely unacceptable customer service! Don't buy from them unless you want to wait a year and get horrible customer service. I didn't want to give them any stars on this review, but you had to pick one before this review would send. They deserve 0 stars.

Excellent knowledge and service / Tim Castillo. Floor displays very helpful at the Clearwater store.

Leader's indoor furniture collection is versatile, comfy and beautiful. So pleased. Great delivery!