Laybyland

I've been using Laybyland for years and they are just wonderful. Firstly, their range of products is fantastic, and the discount codes offered at times is such a bonus. Their customer service is top drawer, with Michelle being always so polite, friendly and helpful. Delivery of my items has been quick and efficient especially delivery of large pieces of furniture as well. I can't fault them, and I will remain a customer for life. Where else can you lay by things for one year? Love them!

I have used these guys a few times now. The first time I used them I ordered an Samsung S7 and by the time I paid off my layby the Samsung S8 had been released and Laybyland provided the newer S8 model at no extra charge! The customer service people I have dealt with have always been really helpful and my orders always arrive promptly with tracking links emailed to me. I find Layby a response single way to purchase and I can highly recommend Laybyland if you like purchasing using Layby.

I have paid over $4000 in instalments. I asked for a balance and was told I only had half that amount.

I spoke to a worker who then looked into it and then said I was right I had over $4000 in credit. She left the company and when I went to use my credit, (3 years ago!) again was told I only had half that amount in credit.

For the past 3 years I've been back and forth. Screen shotted all my instalments. Again they finally admitted what the previous worker confirmed, that I had over $4000 in credit.

I no longer trusted that they had an accurate record of my payments and said I wanted to cancel my orders and obtain a refund because of their mistakes.

They wanted to charge me almost half that amount in cancellation fees. I went to a complaints system and in their words "as a gesture of good will they were prepared to charge me only just over $1000 in fees.

I am a single Mum to 3 kids, one with health issues. Needless to say there were many times over the years I could have used that money on essentials.

I forwarded the email from the complaints system and said I would take them up on their offer and after multiple emails and getting in touch again with the complaints system Laybyland will not respond to me.

Do not use this company. Their customer service is unprofessional, rude and happy to take your money but unwilling to help their customers.

I paid $4200 for absolutely nothing. I would have been better off keeping it in the bank. These companies prey on pensioners as sometimes this is the only way for us to purchase big ticket items.

I ordered 3 iPhone 11 for Christmas last year just gone and they came on the due date I asked for couldn't of asked for better service too much laybyland thanks for your service chur.