Lax.comReviews 24

We bought a stick for my son just before Christmas. It broke before end of February. We reached to Lax, we get a simple email, basically to follow a separate link to deal with the warranty. They did not care to back their products or replace it. It was not cheap either. Be careful what you buy, because you cannot just get customer service with Lax

Worst experience ever! It is a real shame that Customers are not valued by some Companies anymore, rather their perspective seems to be that it is just such a privilege for customers to do business with that company! Called to track an order that got lost and was told they would file a claim that would take 8-10 days, then would process a new order... said really your not even going to process an replacement for 8-10 days after it is over a week late already. Asked to speak to manager, was denied said they were out of the office for the day. Got upset and demanded to know what they were going to do to fix their delivery problem and was told to stop interrupting him. This after the guy had tried to talk over me and interrupted everything I had said so far, now it is suddenly me that is interrupting. Then he changed the story and he is going to contact UPS a process a claim then will call me back to start a replacement order and figure out how to get the delivery to me when I need it. Stating that is what he said, so wrong! When asked for a time he would call me, again I get the "that is what I told you line". The rudeness and arrogant nature of this guy was unbelievable. If I owned that business I wouldn't let him anywhere near a phone or a customer without some serious training and attitude adjustment.

Bought several items; one of the cleats were the wrong size and after making me pay to ship it back they refuse to give me my refund because the box has tape on it?!? Even though they haven't been worn. Buy from any of the other lax stores, they're actually have decent customer service that won't make you waste almost $150!

My son's cross country / track teams designed new uniforms and I paid for and ordered his in October. It hadn't arrived by December and they claimed it "takes several weeks" for a customized order. Its now March and no shirt and no notice from the company about the delays. How long does it take to make a shirt? Why can't you notify someone if there are delays. He's about to start the outdoor season. I paid for a shirt he's not even going to be able to wear it appears. FIVE MONTHS AND NOTHING!

I ordered my son's starter Lacrosse kit with the standard free shipping on the morning of Dec 20th and it was delivered Dec 22nd at 11 am! Considering I am in San Diego and it was coming from Connecticut, during the holiday crunch, I was really impressed! Or package was wrongly delivered by UPS to our neighbor several houses down. Unaware of the mistake, I contacted LAX.com customer service at 9 pm their time and informed them UPS said it was delivered but I did not receive it. LAX.com responded 8 am their time the next morning, which was a Saturday on Christmas Eve Eve. I was blown away! They started a claim with UPS right away until eventually my neighbor brought the package later that night.

I shopped around a fair amount and their price was the best. We are fairly new to Lacrosse so I am not familiar with all the gear/brands but all the equipment appears to be quality products. It even came with a free mouth guard and lip balm!;-D

Was really pleased with my experience. Thanks LAX.com!