LawnStarter

My lawn looks great! Ariel & the Team are quick, efficient and do a Fabulous job!
Highly recommended! AAA+++

Desmond provided great service today! Very friendly, and helpful, even moved our trampoline when others have just cut around it previously. Thanks!

He did an absolutely excellent job on my lawn. Would not hesitate to hire him again. Lovely human being who cares a lot

Did a wonderful job cleaning up and mowing our super overgrown yard! Thank you very much for the good work!

Epically, biblically horrible service. Hugely truncated version: they last mowed on 8-15; they've repeatedly promised to be back but never actually have been; they actually charged me in mid-September for one of the missed services because (I'm told) the assigned crew just plain lied and said they'd actually mowed; they've made up utterly ridiculous lies and excuses for 'skipping' me (example: a crew allegedly was unable to 'access' the property - meaning, I can only assume, that they just couldn't navigate the never-has-been-locked gate that NonStarter had previously itself used many times to great effect before they apparently decided, without telling me, that they just plain were never ever going to cut my yard again). I could go on and on and on (mind you, this is the TRUNCATED version!) - but I finally lost all patience, banned them from even coming onto my property, and sent them a formal notice and demand letter under the Texas Deceptive Trade Practices Act. AVOID THEM AT ALL COSTS! Remember: friends don't let friends hire NonStarter. Trust me on this one, people

Today I canceled my service after trying it for just over 2 months. I'm really frustrated, disappointed, and at this point, angry. I have had three different crews in a row come out and not mow my backyard for different reasons including: 1) "the gate was locked" (the code was in my property info from the time I signed up for service) 2) "one of my guys told me he did it" (spoiler alert, he didn't) and 3) "Your dog was in the yard" (ok, but can you not tell me you're here so I can get him inside?). Apparently they do not know how to look at my property info or ring the doorbell and ask me (I work from home 24/7) or send a message. They all just left and charged me full price. I have never had any warning they were coming to make sure my dog was inside so I had no idea there was an issue. This is unacceptable. My backyard has not been mowed in 5 weeks now and I'm hosting 50 people at my home next week. Im hiring my old lawn service back that is nearly 4 times the price but they are at least reliable and honest. I'm attaching a photo of my back yard. I have not received any of the refunds promised and I will be disputing the charges with my credit card.

This company has a serious accountability problem. I have had 3 crews post that they completed an incomplete job. Why do they not have to take photos proving they did the work? Cool in concept but there are some serious issues these people need to work on so that the customers aren't the ones jumping through hoops holding their employees accountable for the shoddy work and incompetency. This is seeming more and more like a scam. I would not recommend this to anyone.

Rodney was awesome! He was precise and cleanness after himself! Best my lawn has looked! I'm extremely happy with my experience

I asked for a quote for additional work to clear some bushed and trees - the day they started I received a message that the crew underbid the job and it would be $250.00 more - called the corporate office - was told they would still have to complete the work - got another message from the crew that it did not include hauling away everything that was cut down that it would be additional charge - another call to corporate office - meanwhile crew showed up once more then went missing - multiple calls and emails including to supervisor and was told they would send ANOTHER crew to complete - it's now a month later - there's a big pile of branches still sitting in my yard - the work is not complete and all they offered was a partial refund and a credit to finally get things hauled off - oh and btw - in order to do that I still have to have service for that to happen! STAY FAR AWAY from this company - I will be posting my experience everywhere I can and am thinking of filing a complaint with the BBB - AFTER my refund of course!

Cody does a good job. He mows, edges, weedeats and blows grass for me. He is very efficient. Would recommend him.

Shows up on time, does job correctly and makes sure everything looks fantastic! I recommend this service and job they do!

Very responsive and communicative. They do a great job at a fair price. Always on time and willing to be flexible

This cleanup of my front and back yard was amazing. Even help with replanting my trees.

Highly recommend this service crew.

I am writing this as I gaze out across my lawn that now looks like an abandoned property while waiting for the inevitable HOA fine thanks to LawnStarter's inability to follow through.

First off -- LawnStarter NOT an actual lawn service crew. It is a middle man. You request a service and put all faith in them to properly assign and schedule a crew. You are given a LARGE window during which time your service may (or may not!) occur.

My lawn treatment for weeds had a 17 DAY window. I waited patiently through the window after 17 days of waiting. I also had a mow service scheduled that was completely skipped without asking me first. Excellent.

I was told the weed crew was discontinued from their system, and they proceeded to reschedule me for another massive "window" that was THREE weeks away!

I call them again, and this time am told it's due to "weather" that my service was rescheduled. (for 17 full days the weather was bad? No.)
I finally get them to reschedule a crew for the following week, and the crew AGAIN does not show up. (Fun fact: This is still the original crew they first claimed was "dropped" from their system).

So, I call that crew directly and am told I was bumped AGAIN because they could not find my address. (Fun Fact 2: I had contacted LawnStarter to tell them my address was incorrect in their system and was told they corrected it. I was also told this via email on this same day but clearly, they did not pass on the correct address to the crew).

After contacting them AGAIN I am told that my address WAS corrected, but now the price of the lawn treatment service is now almost 50% HIGHER due to the previous price quote being based on the wrong area. So for all this trouble, I now get to pay them more $$ on top of the fine I will probably be receiving.

Turns out the other crew that had been mowing my lawn actually WAS dropped from their system, so I can't even get basic mow services for another week. I finally did what I should have done a week ago and CANCELLED everything.

And that is the tale of how my lawn returned to its raw texas hill country wilderness roots. Thanks LawnStarter.

I've had two services (lawn mowing) with Lawn Starter and really appreciate the great service they provide and the customer-first approach they take. I come from a state in the South so the lawns here seemed pretty tiny. I understand that everything here is pricey and through the roof but I was expecting to be charged around the same (maybe slightly higher) given that the lot sizes here are only 1/4-1/5 what they were back in my old town (and the environmental conditions are much more brutal with 90-100 degrees back there). There are several things I love about the company: 1) they mean it when they say they put customers first (I was charged more than I was expecting from my first service so I emailed to complain about the extra charge the contractor put without my knowledge--Lawn Starter quickly got back to me and corrected the issue on the spot); 2) they allow you to stay in control of when you want services rather than lock you in to a strict and expensive bi-weekly schedule (I can ask to push back the next service date with a simple click in the app; conversely, I can request to push up the service and within minutes I get confirmation on the app--very simple, fast, and convenient and by customer need); 3) they have very reasonable prices (other companies charge ridiculously high prices for mowing relatively small lawns here in the Bay Area); and 4) their contractors are skilled and hard working (although the first contractor was not as honest or forthcoming). I am so happy I found Lawn Starter as I was almost about to give up and do the mowing myself given the ridiculous service charges and rigid service terms that were not customer-friendly. I hope such quality, affordable service continues into the future.

I reached out to this company in good faith a couple weeks before Memorial Day and they promised that I would have my lawn for $19 first off and then someone hit me up and said they were coming that day and they never showed up a couple days later I received another message saying another company was going to come and they never showed up or Memorial Day I received a message from a company saying that he was going to showed up and at this point I'm fed up the guy I talked to me so recklessly and I cancelled my services never have I had anyone mow my lawn from this company but yet their study asking me to update my payment information even after I have canceled and today I see that they actually debited my account for $28.99 what I need to know is is that the charge for downloading the app because that is the only thing that I did and I actually talk to someone verbally on the phone from customer service so is that your charge $28.99 to actually talk to of person verbally over the phone because I had no service done I actually received a fine from my county refert of $75 because my grass had grown too tall and no one's still came out to mow the lawn very very disappointed with this company and would like to be refunded my $28.99 back thank you very much