Latitude Financial

If I could give negative stars I would, but unfortunately I had to give one star. Terrible customer service. Impossible to talk to someone. Extremely poor app, website navigation. Hidden fees. Impossible to close the account. Whoever is in charge of this 'business' should be incarcerated. It is a thinly veiled scam. Apple would do well to have no association with Latitude / Creditline.

I've never been so disappointed with a financial institution as with I have with latitude right through the cyber crisis to needing information documents once leaving them. The are dishonest & lies about helping with emails & sending them' wasted my time on hold & constantly calling to request the same thing over & over again. But receiving nothing it's discussing after be a long term customer. Their complaint centre is no better they follow up nothing. Would stay away & go through a more reputable company with a better rating. Wouldn't recommend latitude ever..

Latitude's vetting process to verify customer identity is rubbish. Crooks with only your driver's licence details can open a Buy Now Pay Later account and you end up with the debt. Latitude will drag their feet to admit they screwed up when you front up to tell them it wasn't you. They set debt collectors onto me for a debt that was not mine. It took me over a month and many emails to get them to concede that they would not pursue me, no admission of fraud by a third party, just they would not hold me liable. So no admission to their failures. And the advice was via text message. How bad is that, not a formal letter or email. Debt collector by contrast (PRA Group) has been very helpful and communicative. Top marks to them.

So even if you don't do business with them you can still get screwed over by them. But wait there is more, your personal details stolen by crooks to open a Latitude account then get hacked by other crooks due to their poor cyber security. Screwed twice. Well done Latitude. They have no business to be in the finance industry.

Unnecessary time wasting verifications & rude customer service. The Indian operator was bitter & tired, could barely speak English & was clearly not suited to providing friendly customer service.
Try ANZ Low Rate instead.

I paid out all the amount, even though they file a report as missed payment, I got a bad credit history because of negligence of the staffs. I am 200% sure, I will take legal action against them.

Have been getting mail from Latitude asking if i want to take out a loan, you might have seen their adverts, and pushing to get into Australian Markets, their pitch is only 4 banks and 1 pay TV network, trying to make us a little backward in this country, would you really take out a loan from overseas, is our banking system that bad, and the way Media and Pay TV is, well not a lot of value their either, and most of the content is USA owned, are we getting that way we need to take loans from overseas

Absolute worthless customer service and dispute resolution team. For months now I have been trying to get a dispute resolved relating to 2 transactions worth $3600 (for 4 samsung phones). I told them months ago, I never made those transactions and I never got any phones delivered to me. The Dispute resolution team declined my dispute saying that Samsung Australia has confirmed that these phones were delivered to me.
I reached out to Samsung Australia and they refused to give me any details of these transactions due to privacy laws because the name on the transactions is not mine and the address these 4 phone delivered to does not match my address.
I went back to Lattitude financial customer service numerous time and told them what Samsung Australia told me. To my surprise they just keep repeating that they have done whatever they could and I am free to take any LEGAL ACTIONS. I have called dispute resolution team 6 times and everytime I got voicemail and everytime I requested for a call back and till date nobody had the courtesy to call me back. I feel extremely stressed and worn out due to all this back and worth and still not getting anywhere. I am being forced to pay for something I never ordered, even though they have no concrete proof.
Anybody reading this, please advise how can I take legal actions against such incompetent people.

Never have I had such bad address as a customer. I would never recommend L Financeto anyone...in fact I would tell them to RUN the other direction. Disgraceful company.

THEY NEVER CALL YOU BACK CONSTANTLY ASKING STUPID QUESTIONS AND THE CUSTOMER SERVICE IS BAD AND RUDE NO WONDER YOU HAVE SUCH BAD FEEDBACK