Stuart R.

Latitude's vetting process to verify customer identity is rubbish. Crooks with only your driver's licence details can open a Buy Now Pay Later account and you end up with the debt. Latitude will drag their feet to admit they screwed up when you front up to tell them it wasn't you. They set debt collectors onto me for a debt that was not mine. It took me over a month and many emails to get them to concede that they would not pursue me, no admission of fraud by a third party, just they would not hold me liable. So no admission to their failures. And the advice was via text message. How bad is that, not a formal letter or email. Debt collector by contrast (PRA Group) has been very helpful and communicative. Top marks to them.

So even if you don't do business with them you can still get screwed over by them. But wait there is more, your personal details stolen by crooks to open a Latitude account then get hacked by other crooks due to their poor cyber security. Screwed twice. Well done Latitude. They have no business to be in the finance industry.