I have a credit card with Land's End and they give out $5 rewards when you spend a certain amount on line. Well I went to use mine, on the last day before it expired. Their web was down. SO I could not use. I emailed their customer service from their website. No word, the next day I tried again to use the reward, their website was down again. It just stuck, nothing happened. So I emailed them again from the website. No response. I called them a few days later and they said they see nothing, could not give me the $5, even though I spend quite a bit on Land's End. (I feel it is quite a bit, maybe they do not feel that or care). So the fact that They could not even give the $5 when it was only a few days past due and their web was down and said that I never contacted them, I will never shop from again. Canceling my credit card with them today.

I received a postcard with an offer of 50% off my order, three days after expiration. I called in an attempt to find a way to use the offer, but was told by a supervisor that they would not honor the expired offer. I have been a Lands End customer since the early 1980s, but stopped ordering most things when I felt the quality lagged when the company was taken over by Sears. I had found other places to purchase my clothing, but thought I would try Lands End again with the unsolicited offer I received. But instead of regaining a customer, their not good "customer service" declined my request on the day I received the postcard. The supervisor even went so far as to suggest my problem was with the Postal Service, not Lands End. So instead of regaining a longtime customer, poor customer care has unnecessarily lost one permanently. Do not expect them to be helpful, even when they are the cause of the problem.

Horrible customer service! Supervisor wouldn't even pick up the phone she rudely put me on speaker. I bought something on Wednesday late night and Friday there was a sale. I hadn't even received my shipment yet and there was a 50% off sale. I asked to have a price adjustment and was told too bad it's a weekend sale. Nothing else was offered to accommodate a $50 overcharge. What ever happened to this company with their customer last policy. Never dealing with this company again. Everything is overpriced anyway and have bad customer service.

So I just went round and round with a CSR on a live chat. I purchased a sweater that I thought was sale. It wasn't. The website had stated to enter promo code DRIFTS at the shopping cart for up to 60% off. Well apparently up to 60% off can mean as little as 0%. I checked the fine print and the sweater I purchased was not in a category that was excluded. Sneaky sneaky sneaky...

I loved shopping at Lands' End until I realized they didn't love me back.
Recently, I returned items to Lands' End that were purchased with a gift card and a credit card. My return was received 3/9/20. My credit card was refunded 3/16/20. However, I never received my gift card. I emailed Lands' End on 3/26/20 to follow up on the gift card that was being sent USPS. Lands' End said that the $110.38 gift card that they mailed to me had already been spent on 3/22/20. I asked if anything could be done and they said it's not their problem.
At Lands' End's recommendation, I filed a police report. I asked if anything could be done after I filed the police report and they still said it's not their problem.
If you're receiving a gift card for a refund make sure to ask Lands' End to send it to you digitally because they won't take responsibility if a physical gift card that Lands' End mails to you is stolen.

Eleven years ago as new grandparents we decided to get our kids and grands - and ourselves - nice personalized Christmas stockings. We've bought more each year as the family has grown. It's great that Lands End has kept many traditional favorites, and added new designs. We just bought our 21st stocking this year - following the birth of our 11th grandchild. I hope they keep up this tradition so our kids and grands can keep up our tradition!

I ordered 2 shirts and got them today and didn't like style and going to return them back tomorrow and they have the nerve to deduct $6.95 from my total to pay for their shipping charge back to their company?!?! So I told them that it was not fair and that it was ridiculous! Will never order from them again! They are ripoffs!

We visited the Mall of America Lands End this last weekend. We have not been to the MOA in over 2 years. We were in the store for quite a while. No one EVER asked if we needed assistance. As a matter of fact, our son was trying on a sweatshirt and a staff person was trying to get back to the register and he and his stuff were in the way. He said sorry and scooted out of the way. She said nothing, scowled at us and hurried by. No need to be rude.

My favourite online store... they are sooo helpful and the clothes are exactly as described.
Bit of an addict really, I go to view the 'on the counter sale ' each week and it's hard not to buy.
Have bought things I absolutely love and many mainstays in every dept. you'll get what you look at and it will be as described... if in doubt about anything just go on 'chat' and you'll get answers about stock, sizing, etc. doing a great line in edible Christmas treats but I can't have any because I live in Australia. XxxxX landsend

My best friend, who resides across the border, was recently diagnosed with cancer. I wanted to send him something supportive and practical.

I opted to get him a monogrammed robe, with an inspirational word.

The website stated the monogram would delay the order by six weeks. I was disappointed, but knew this was the perfect gift, so i proceeded.

I ordered on the 14th. Guess who received his gift, a week later?!

This robe is plush and perfect. The cost, including shipping and monogramming was lower than lesser quality, competitor, in store items.

Landsend exceeded my expectations at every juncture. I wish i could rate them higher.

Class act company!

The cardigan sweaters for the school uniforms are trash quality. Super SUPER thin material. Sad considering the prices, and the quality of clothes off Temu is far superior. That's saying a lot..

I received some paper gift certificates from my mom before she passed away. They were old. So I called to make sure they were still good. Gave the customer service rep all of the gift certificate numbers and were told they were still good. So I placed my order and it was supposed to arrive on December 8th. I was told because they were paper gift certificates my order would be delayed one day. I did not use all of the $535 and was told that a gift card would be issued for the rest. I received a gift card for $135, missing the additional $150. I called to find out why and where my order was and THAT is when I was told that they would not honor the rest of the gift certificates. Even though it doesn't say that on their web site. I have to contact the company that issued them and they have to say it's ok. If I get the remaining balance and use the card for $135, they won't get my business ever again.

I find it outrageous that your policy is to send by email an e-card as a refund which is not linked to the account. Specially as this so-called ecard is not connected to the item refunded nor the order number of the purchased made. So when we receive it, we have no idea to what item refunded it relates to nor to what order number it relates to verify amount is correct, for the correct item refunded. Your policy is to bank/bet that customer will end up forgetting the e card, loose it in the amount of junk email with promotion that they receive.

As a whole I love love love Lands End. I have been wearing the stretch cords for 6 years and they wear like iron. I wear the seamless turtlenecks and the one by one all cotton ribbed crew necks. I just received my new crew necks and the quality is inferior to the last time I ordered them. The band around the neckline is narrow and the fabric feels thinner. If it's a class thing I'd rather pay a couple more dollars and get the better quality. Of course I'm still going to wear them because the shaped feature is very becoming on my bosom. LOL

I picked out colors for a few turtlenecks in my catalog. I went on line to order, but colors do not match. Colors look radiant in the catalog but on line some are washed out. Then I went to check the size chart and was presented with a long story about their privacy agreement, (just to look at a size chart!?). Between the colors not matching and the convoluted size chart, I'm just fed up. And believe me it is not my computer that is not showing accurate color. I order fabric, buttons, yarn, all the time. I have matched buttons to yarn just by holding up the yarn to the screen and I get a perfect match because my laptop has excellent Retina display. Lands end just is not the company it used to be. I won't be doing business with this company any longer.

It's probably not fair to compare any company to Amazon but then again why not. I'm a prime member of Amazon and really enjoy ordering items that are prime, free 2 day shipping. But I thought I'd give Lands End a try. I ordered a couple pants on August 8th and have been informed the items will arrive on August 31st. Really 14 days, are you kidding. Totally unacceptable! Okay, so I knew it wouldn't be the 2 day like Amazon but 14 days is not acceptable. Sorry to say but Lands End is just not competitive. You would think they would recognize they must step up their service or simply go out of business. Their products are not exclusive other than their brand and can be purchased from countless other competitors. So my advice to them is to figure it out or die a not so fast death!