N K.

I loved shopping at Lands' End until I realized they didn't love me back.
Recently, I returned items to Lands' End that were purchased with a gift card and a credit card. My return was received 3/9/20. My credit card was refunded 3/16/20. However, I never received my gift card. I emailed Lands' End on 3/26/20 to follow up on the gift card that was being sent USPS. Lands' End said that the $110.38 gift card that they mailed to me had already been spent on 3/22/20. I asked if anything could be done and they said it's not their problem.
At Lands' End's recommendation, I filed a police report. I asked if anything could be done after I filed the police report and they still said it's not their problem.
If you're receiving a gift card for a refund make sure to ask Lands' End to send it to you digitally because they won't take responsibility if a physical gift card that Lands' End mails to you is stolen.