My best friend, who resides across the border, was recently diagnosed with cancer. I wanted to send him something supportive and practical.

I opted to get him a monogrammed robe, with an inspirational word.

The website stated the monogram would delay the order by six weeks. I was disappointed, but knew this was the perfect gift, so i proceeded.

I ordered on the 14th. Guess who received his gift, a week later?!

This robe is plush and perfect. The cost, including shipping and monogramming was lower than lesser quality, competitor, in store items.

Landsend exceeded my expectations at every juncture. I wish i could rate them higher.

Class act company!

Ordered a couple shirts about 3 months ago with the promise of it being ready in less than a month. Low and behold I still don't have them and it looks like I won't for awhile. Don't use this terrible website and don't support these lazy workers.

Lands end charges almost $7.00 to return an item customer service is extremely poor and the website is worse.

So I gotta say. I order from Lands End quite a bit, but this last experience has changed that. I recently placed a order and then realized it was the wrong size so I called to cancel the order. The operator did not suggest that she could change the size since it had not shipped yet. It has been a week and I have not received the "dropped authorization" on my debit card. So in short, if you order from this company make sure you are ordering the right price. Because you will not receive your refund or the "dropped authorization" for all eternity.

Landsends is making customers wait 22+ days for one order. I have submitted emails, asking about when I will receive my order. The first time I emailed was 11 days after my order and the customer service agent told me to wait 22-28 days for my School uniform shirts to arrive because they didn't expect higher volumes of people ordering during back-to-school weeks. How do you not expect people to buy more uniform items during back-to-school? They also mentioned, "our embroidery team is leaner than ever and is working extra hours and weekends to do the absolute best to get orders out the door". This is complete bull crap to keep customers patient while they delay the order even longer. It has officially been 21 days since I ordered my items and It is still being proccessed.

Spoke to two different people about a delayed order. This order was delayed 4 times.
Both customer service reps were rude and unhelpful.
Won't be purchasing from here again.

Terrible company. The first time I purchased my items in store on their computer my credit card information was stolen, despite them telling me they delete all our info when we leave. A employee used my credit card info to go to on a local shopping spree. Thankfully, my bank was able to get my money back pretty quickly. This year I decided to protect myself and order my items from my home computer and I thought my experience would be better. I could not have been more wrong. Its been almost a month now with no clothes whatsoever and school has already started. I've contacted customer service and they could not careless. They told me that it will take another month for me to get my items! They only thing they could offer me is faster shipping! I asked for at least a discount or money off my order for the delay and she said they could not. This a terrible business that has no regard for its customers. They seem to take advantage of the fact that we have to go through them each year for our school uniforms.
Also, the clothes are very low quality and do not last the entire year. The 'leather' braided belt I ordered last year fell apart within a few weeks. The knit sweaters are practically see through and snag. Bad products, bad business.

I'm so disappointed that a company where I spend hundreds of dollars a year on school uniforms, is unwilling to show grace while I'm suffering with Covid and not able to get online to fix an order fast enough. I definitely expected more from them!

I bought an 8 petite bathing suit last year and it fit perfect. So I bought another one this year. It was $28.00 plus $9.00 shipping. Well it was way too big and no I have not lost weight! I wanted to return it and the charge is $5.95. So the cost to try on the suit and return it because it was too big was $14.95. I ended up going to the ONE store in Dallas, TX and returning it at no cost. Turns out if you go into the store and order something there is also no S&H cost. But I won't ever order online with Land's End again. It is just too expensive to try on something. And their clothes do not run true to size so I never know what size I am at their store, so returning something is very likely. Love their product but shipping costs do matter.

Bought a beautiful bathing suit, my regular size 6. The suit arrived and it ran waaay too small. My gosh, this suit would have been tight on someone whose size was 2. So I want to know, what the hell sizing specifications are you using, European perhaps?! If this is the case, provide adequate disclosures to your online customers. Now I have to pay a fee to return this little slingshot. Thanks a whole bunch for nothing.

I only write negative reviews after I try multiple times to resolve the situation and the experience is so awful, I want to prevent future customers from experiencing stress and time wasted:

I was preparing for a trip and ordered many items online from different websites. All of them shipped within 2 days.
I ordered 2 swimsuits from Land's End.
After 3 days, I asked customer service if the items would arrive on time.
I was assured the order was processed that day and would be shipped shortly.
They shipped 6 days later.
The package arrived AFTER I was already out of town.

They sent the wrong swimsuit.
They apologize and offer free return shipping and refund.
This is my first time ordering from Land's End and the last because of:
Items arriving late
Unhelpful customer service
Getting the wrong item
Extra time and effort on the customer's end to fix their mistakes

WHEN
I CALLED IN MY ORDER I TOLD THE PERSON THAT I DIDN'T WANT TO SUPPORT
ANYTHING FROM CHINA. THEY TOLD ME WHICH ONES WERE FROM THERE WHICH LEFT
1/2 THE CLOTHES ON MY LIST WAS FROM CHINA AND I DIDN'T GET.
THE REST IS FROM PERU, VIETNAM, CAMBODIA, PORTUGAL, ETC.
I BOUGHT A PAIR OF PJ'S WHICH WERE SUPPOSE TO BE A SOFT WAIST BAND AND
WERE HARD, THICK AND UNBENDABLE, WITH CROP PANTS! THEY WEREN'T CROPPED!

I ALSO BOUGHT SOME LINEN CROPPED PANTS WHICH WERE A WRINKLED MESS AND A
WAIST BAND HARD AND THICK! I HAVE SENT THEM BACK AND DIDN'T GET
PICTURES.
$48.93
THAT I KNOW THAT I PAID TO GO RIGHT TO THE DUMP!
THE LINEN SHIRTS I BOUGHT 2 OF SO I WOULDN'T GET BURNT OUTSIDE.
IN WHITE NOT WORTH $35 AND BLUE/GREEN I CAN'T WEAR BECAUSE IT'S A MASS
OF WRINKLES AND IS EXTREEMLY SCRATCHY! I COULDN'T GET MY ARM THROUGH IT!
IT WAS DEFECTIVE I WASN'T WAS SO EVEN GOING TO SEND IT BACK BUT!
THE WHITE ONE WAS NOT EVEN STIFF OR WRINKLED. I WORE IT A COUPLE OF TIMES WHILE I WAS TRYING TO GET THE PERMANENT WRINKLES OUT OF THE OTHER ONE TO NO AVAIL!

My wife wouldn't 7 bathing suits and one of them didn't work out. They have a flat fee return anything. It makes sense to just return everything.

Lands' End used to stand for quality. Now, their products are crap due to crap fabrics! I bought 2, $30 tunics, worn once and full of pillies. You know, little tiny balls. Once there's balls, it's a PJ shirt or GoodWill! My review isn't about design or colors, it's about crappy fabrics and cutting corners AND charging way too much for crap!

Sue, was that telephone call operator who pretended to cordial but she was unhelpful, tactless, impatient... I have never experienced anyone able to transfer my call at lightning speed!? When customers faced problem with an online order, give them a chance to explain themselves rather than pawn them off to anther colleagues of yours. She brings bad name to the company she represents.

Lands End NOW charges for return shipping. They sent me the wrong size pants so I returned them, two months later I called back to find out what happened because I never heard anything from them. They stated they have all returns at FedEx and once they reach a certain amount FedEx will then send all returns to Lands End. First of all who ever heard of this nonsense?!?!? Then, three months later I called them back and spoke to a rude lady and she advised me they no longer have those pants available so they can only do a refund less $7.00 for the return shipping that they sent me and know where did it say we would pay for that.
So the nuts to all this is when you hear Lands End goes out of business because of Covid-19 that's BS. I call it "SELF DESTRUCTION"! I HOPE THEY GO OUT OF BUSINESS SOON!

First & Last time ever doing business with Lands End. Their quality of product is complete garbage and their customer service is even worse. Never again. Beware!

I picked out colors for a few turtlenecks in my catalog. I went on line to order, but colors do not match. Colors look radiant in the catalog but on line some are washed out. Then I went to check the size chart and was presented with a long story about their privacy agreement, (just to look at a size chart!?). Between the colors not matching and the convoluted size chart, I'm just fed up. And believe me it is not my computer that is not showing accurate color. I order fabric, buttons, yarn, all the time. I have matched buttons to yarn just by holding up the yarn to the screen and I get a perfect match because my laptop has excellent Retina display. Lands end just is not the company it used to be. I won't be doing business with this company any longer.