Cora T.

I'm so disappointed that a company where I spend hundreds of dollars a year on school uniforms, is unwilling to show grace while I'm suffering with Covid and not able to get online to fix an order fast enough. I definitely expected more from them!

I'm actually shocked at the poor quality service this "high end" company has! I placed an order and immediately remembered a coupon I had gotten in my email. Called them within 5 minutes and asked to cancel the order so I could use my coupon (and would probably spend more because of it). Was told they couldn't cancel it because it had already been processed and sent to shipping...? I thought that made zero sense since I had JUST placed it, but went ahead and asked if she could just apply my coupon for me, then. She said we could try and then proceeded to hang up on me. My husband then called and was told that we should watch the website and when it said "shipping" we could call back and they could cancel it then...? Again, he said that literally made no sense, but they gave us no other option. Called back about 30 min later and then was told that they couldn't do anything because it was already shipping...!? As my husband was trying to tell them that's exactly what he had said to the other person, and ask if they could just apply my coupon, they proceeded to hang up on him again. Pretty frustrating to not receive any help in this situation, from a company that I have enjoyed and purchased from for many years.