Thoroughly upset, as my order still has not arrived 3 weeks after ordering! Support staff offer no support at all! Products are very expensive and I now believe that I have lost all my money. Will never recommend to anyone. Do yourself a favour and look at another website!
I bought a pet door which turned out to be the wrong size. I returned it unopened, and was told that it was damaged and there was no refund. Now I don't have either a dog door or my money. Reading through the other reviews, this is clearly the business model. Don't waste your time and money. Go anywhere else.
Our patio pet door arrived quickly. It was extremely well packaged, The cat enclosure was easy to put together, the netting is nice and strong. My 7 month old kitten loves to climb it when he's ready to come inside. The cubes are huge which gives him plenty of room and it was delivered quite quickly.
The door fits perfect in our balcony door. I tried the one from Bunnings before and theirs have a really big step at the bottom. Our dog has short legs but wide body, so it was too hard for her to step over that without having her belly scratched. But the La Luna door is thin and low from the ground to the actual window hole and it's perfect. However, the window itself is too big, we needed it to be more like a square (short and wide dog). Although we got the safety bar, it does feel a little unsafe of a night time as a person can go through the hole.
The size is perfect for my French bulldog. Before I bought from Luna, I purchased two different size pet gate from Bunnings. The sizes are very tricky, medium one is too narrow. The large one is too high for my dog. Finally I tried La Luna, the size is perfect, it's easy and comfortable for him to in and out. Just one day he has get used to enter through the gate. Highly recommend
The lock mechanism has made our La Luna dog door really secure. It was relatively simple to install and the you tube video helped. It has made a huge difference with our dog able to go outside without disturbing the family.
Great experience!
Ordered and received pet play pen and doggy door panel in a timely manner.
I contacted La Luna Pet Care as one item was on back order, received accurate information from staff that was courteous and thorough.
Extremely happy with my purchases!
Purchased a patio pet door, it was easy to find the exact one I wanted. It arrived well packaged to ensure ease of installation and protection of the door itself. High quality material used for the door and the extras that you may need to ensure your door fits well. I would certainly recommend La Luna for their wonderful care and expedient delivery of a excellent product.
Website offered free delivery but staff argued that free delivery was not available
It was resolved when I showed where the free delivery was advertised
Love of pets solves many things. And my loyalty especially. Thank you for the quality service. I'm really like it
The process was quite good, from making the initial enquiry, to talking to people over the phone to work out the best product, to organising the measure and the installation times.
The only negative part of the experience was the final installation of the new glass window. The installers initially told us that they would match the existing safety decals on the original window, only to then later say that they wouldn't be putting any safety decals on at all.
I understand that this may be out of La Luna's control, as the installer is (I believe) a third party, but it just put a little bit of a dampener on the end result.
In terms of the door itself, it is an excellent product. The dog only took a day or two get comfortable with it, and it has made the world of difference in letting her come and go as she pleases.
During strong winds, the flap does tend to blow inwards and remain a little bit ajar letting in a draft, but I have attached a little strip of fabric to the door to mostly prevent this.
Have had pet door insert panel for a few years. Was very happy to be able to get a new plastic flap as a replacement.
Service and Delivery was prompt. Easy to install on a standard sliding door with a bit of patience and knowhow.
The dog doors just need a bit more information in the way of measurements
Service was prompt
Knowledge of product was excellent
Helpful and courteous staff
The product I ordered was true to the explanation and picture. It was sent by the company quickly and delivered quickly. Thank you
Easy use website and very informative and a great size
Easy use website and very informative
So far so good :) great transaction good product all
Perfect Thankyou
Overview
La Luna Pet Care has a rating of 2.9 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. La Luna Pet Care ranks 629th among Pets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members