LaithwaitesReviews 185

This company charged my card for a case of wine I didn't order and didn't receive. Several weeks and several phone calls later, I am still waiting on my refund. The worst part is that Laithwaites Wines SAYS they refunded my money to my PayPal account, but PayPal says it was never received. So I'm stuck in the middle of a he-said she-said type of situation that has yet to be resolved. Laithwaites Wines has cost me a lot of time and money for nothing. I cancelled my membership after only two cases of wine.

The wines are fine. What is irritating about this company is that once they charge your credit card for your order, it can take two to three weeks before you receive it. Most online companies charge your credit card once they ship the product. They create a shipping label and say it is shipped although the shipping label is probably sitting in a bin somewhere with the other hundreds of labels they have created for other customers. They have many excuses why it takes so long before you receive your shipment. Why not charge my credit card when you actually ship it? I will be cancelling this club as soon as I see my shipment and on to the next to see if they are any better.

After taking up their offer through the post they couldn't let me know when the delivery was to be made. Fortunately I was home when the delivery arrived but it was just put in front of my door, didn't even attempt to ring the bell. I then received another offer through the post and decide to accept again as even though the communication was bad the wines were good. I then got a call from a representative of Laithewaite's saying that they could not accept my order as the offer had been sent by mistake. Laithwaite's site said that it was easy to unsubscribe but I couldn't find anywhere to do this so I cleared down all my details re payment and delivery instructions. Laithwaites still managed to take money from my account! I am still waiting for a refund of these monies 15 days later! Not good enough!

I was surprised to see the negative reviews, but after reading them, many are because they evidently didn't read the fine print and understand they were signing up for a club, and one actually said "It appears to be a scam" after they "read" (not ordered) about the club which seems quite unfair. My husband and I have been very pleased with the selections, and enjoy going through the box when it arrives to see what we have received - wines from all over the world! It's been fun! We've had zero issues.

If I could give them 0 stars I would. Have been dealing with this company since they were Zagats wine club. They started out great. Now prices have skyrocketed. Fixing a problem, becomes my problem. Not one thing right on my order. Wine was late from the expected date range. Ordered all reds, got 6 whites, 6 reds. Mystery Case. That's for sure. Supposed to send me a mechanical corkscrew with stand, got 4 wine tasting glasses instead. I have to wait for a return label. Hope it comes. I have to pack up the case. Worst packing I have seen and I have ordered many cases of wine. I have to call fed ex and wait for them to pick up the box that barely can be picked up. I canceled my membership and canceled my order. My credit card will not be credited until they get their case back. No sense of "we put you through a lot for nothing let us make it up to you". Horrible customer service. Have no idea how to treat a customer. Especially a repeat customer. My advise, stay as far away from them as possible. Go to Trader Joes. Good wine selection, good prices. Make your own Mystery Case. One of the mysteries is how do they stay in business. Maybe that's why they changed their name a couple of years ago.

My late father rang these muppets several times to tell them he didn't want to be in their 'wine club' or want any of their wine. They still sent him a box after he'd died and took over £100 off his credit card in the days after he'd passed away. I've rung them, emailed them and written to them and each time they've said they've cancelled his 'membership' but still the letters come every week, which upsets my mum. I've had enough and am reporting them!

It is 10 years since i bought anything from Laithwaites yet they persist in sending me junk mail. Nothing gets you off their mailing list even though they should not be sending information to customers who have not bought anything for 3 years. Their wine lists offer free Prosecco if you're quick. When will they realise wine lovers don't want their best value party wines, fizz or hand on heart my best buy red? Roll on GDPR as cannot wait for them to stop sending me unwanted junk mail.

I can't believe some of the poor reviews I read about Laithwaites Wines. Who are these winers! I have been extremely happy with the wine selections I receive, all of them have been priced below average market retail prices so they are great value. Customer service has been excellent every time I call them. I can change my orders to suit my needs. I am a happy customer. Forget the winers, this is a reptutable company who provides an excellent service. They know their wines.

Ordered from these guys for a long time but given up now, the amount of paper they send through the post is a total disgrace, I asked them to stop 4/6 weeks ago now or I would not order again but low and behold they can't help themselves with their Christmas offer! Total joke and destruction of the worlds resources all for a sale! NO MORE SALES HERE YOU SHOULD BE ASHAMED, sometimes its every 2 or 3 days so you have slowed down but hey you need to stop printing so much rubbish and bombarding customers!

Bad service with no answers to their mistake in billing. I Canceled my wine club that I inadvertently signed up for and never received a bill for what I owed. 8 months later I receive a notice from a collection agency that I owe money. I check with Lathwaites and find out they have sent bills to an address that I lived at 5 years ago. The collection agency sent their bill to the correct address. They found the correct address Very frustrating and upsetting. Never, never going to order from them again

I tired of experimenting with supermarket wine at £5-£8 a bottle and took a trial with Laithwaites. The case came quickly and It was very good. I signed up for the wine plan which works out about £8 a bottle for a 12 bottle case. If you can push it to 15 bottles the postage is free. At £8 a bottle the quality is terrific. A couple of times I have been disappointed with a particular bottle, phoned up their customer service and it is replaced quickly with 2 bottles of my choice. I have nothing but praise for Laithwaites and have no intention of leaving them. Their No Quibble guarantee has worked for me and I cannot understand the bad reviews.

Ordered wine as a present for Christmas, all went well in that i received the wine in the specified time. What i wasn't aware of was that i was now part of some wine club which i never signed up for. I don't drink so why the hell i would want to join a wine club beats me. So fast forward a few months and the first i was aware of my new membership was when a box of wine was delivered, hmmm strange i never ordered wine. Quick check of my bank account and yep you guessed it Laithwaites had taken £80+. Quick phonecall and all was good, wine was getting picked up, very apologetic about the mix up and assurances that my name had been removed from their list, phew what a relief. Did a quick happy dance that it had been resolved so easily... or so i thought. So 5 months down the line, I'm relaxing on holiday and check my emails... what's this? We've delivered your wine... what bloody wine! Yeah you've guessed it another £80+ out my account when I'm not even a bloody member of their wine list. So sitting in a foreign country £80+ down and wondering just where on earth they delivered this unwanted wine because it's certainly not my empty house. So Laithwaites have got my money and i don't have the wine that i didn't want in the first place. Very shoddy in my experience.