LaithwaitesReviews 185

Ok. Bought a case, joined the club. Got a case got another in four months. Then I bought another case. Everything was fine.
Recently 10/20. I bought two cases 24 bottles (not part of the club) I got only fifteen bottles and they hit me up for another membership $90. But didn't charge me for shipping. None of the bottles were part of the order I made. So I called. They do not answer the phone or respond to emails. I believe I have been hoodwinked.
I have canceled membership and called MasterCard.
Forget these guys. I just support my local liquor store instead.
The photo was what I received of their Mature European Rarities and Holiday Pino selection. Only 2 Pinos.
Booooooooooo

Joined the wine club from an introductory offer. Wish I hadn't. I selected the mixed case and received all whites (including a champagne) which I didn't want. Their website is messed up and will now only display options for all white wines, whether I select the mixed option, all reds, or whites. I sent screen shots of this to customer service who told me they can not help on email and I have to call. I called and the lady said it's an error on my end... how is your website being messed up an error on my end? They told me to send it back and they will resend a mixed case but that is a waste of my time and energy for a mistake that was not mine. I'd rather give my money to a company that is willing to fix their mistakes. Terrible service.

I signed up for the National Geographic Wine Club, which is actually Laithwaites.com. The first club case was encouraging and I ordered a couple more cases afterward. The second wine club case came a couple of months later and it was not of the same quality, but OK. But when I tried to order more wine after that case, each order was canceled. When I called to ask why, they said I hadn't paid for the second wine club case. I go no notice and they could have used my credit card. So I paid it immediately over the phone. They said all good and I could re-order in a couple of days. I did, but every order canceled. This was in June. It is now the last week of October. I have called numerous times, hours on hold, and been promised callbacks. I just got off the phone again, with them saying there is another billing issue, of which I had no knowledge. Now they say I owe for a case of wine that I had paid for, but they canceled it, and then refunded my money (I cannot find a record of this refund.). But, they said they reactivated the order and shipped it. But, I never received a bill for the case (that I had already paid for once). Plus, they have my credit card on file which they did not use. So their story changed again. But what is really mystifying, almost none of these explanations match the order history on my account. I have called customer service too many times to count. On at least three occasions, I was promised a call back. Never got one. I was told at least twice that the situation was resolved, and I could order. Orders still canceled. And when I get through to someone with customer service, I never get the same story. So today, when I learned about the "unpaid for case of wine", I said "OK, let's pay for it now." Her response: I can't access... (billing) today. And I don't want to tell you that someone will call you because they probably won't. So could you please call us back on, say, Friday?" Ridiculous.

Absolutely shocking service. After experiencing a previous problem with my order I decided to try Laithwaites again. I order a case of 12 whites and also 12 reds. Delivery arrived today as planned after paying more for the chosen day. Only the case of reds arrived and no white wine. I have just called Laithwaites to be told that the order will be delivered in December as four if the 12 white wines are out of stock. What angers me is that Laithwaites take your order and money but don't even bother telling you the status of the order. It takes the customer to call to find out what is going on. I order lots of wine through the Wine Society and have never had one single problem. I will never use Laithwaites ever again.

I thought Laithwaite's service was good when I joined in 2011. I upgraded to their Reserve Club membership and recommended them to friends. I left Laithwaite's in 2018 due to the apathy I began to experience in their customer service. I tried three other wine distribution companies after leaving Laithwaite's in 2018. All three offer faster delivery and better service than Laithwaite's (and now I alternate between the two best of them). Tried Laithwaite's again in 2020, however their problems persist. I miss a few of the wines I used to get from Laithwaite's, but I prefer to buy from companies that provide good service.

I was on their wine club, first order was the trial one, no problem with the delivery, my second order was on July 10th and I never got it! They charged my credit card, I called them several time, they said that they were going to send me another case and I never got it either. Several calls and emails and nothing! Requested my money back, cancelled my membership and until today, August 18th haven't received my money, whoever answers the phone or my emails says that they gonna escalate The issue to management and nothing! One of their team member even hung up the phone on me! Wow!

Would've given zero or half stars if that's an option.
1. Shipping without advance notification despite their claim they send an advance notice. False.
2. Poor customer service. Reversing charges wasn't done correctly so had to call multiple times to correct them.
3. Wine quality deteriorated significantly after the first shipment.

Very surprised to uncork our first, then second then third bottles after reading the wine's descriptions, to discover how average and, at times, undrinkable, these wines are. We are casual wine buyers who have gone wine tasting and explored wines, and we felt this wine club would at best offer us some great wines, both red and white, to enjoy. We were disappointed overall, and I would say it was not a good value. Returns and guarantees were initially promised and we were refunded for one wine. But we were told that if we did not like a number of wines, as we did not, that we needed to ship those bottles back, which is a expense.