LaceWigsBuy

I'm an older person and I've bought a lot of hair during my life but I've never had hair as horrible as this. I put this wig on and put it up in a banana clip to sew it down
Lo and behold the hair matted together so bad I couldn't pull the hair apart. This is beyond tangling. This hair is not as pictured. I notified the company about this matted hair. No response. Everyone read the reviews before you buy. I wished I would have. So disappointed. Someone needs to investigate this business cause all of the bad reviews are saying the same thing I'm saying

Save your money and time. They are horrible to deal with. They sent me wrong item and I had to pay shipping for return to China. Now they are refusing to give full refund because they don't want to pay customs fee. They are trying to only offer me 50% refund. I paid $540 for this wig. It is not my fault you sent wrong item. They are horrible company. Seriously save your money and time and purchase elsewhere.

I ordered a petite, short wig from this company for quite a bit of money. The wig I received was giant (I ordered petite), the completely wrong style (if one could even call it a 'style') and the color was just so bad - it had multiple colors throughout. When I looked into returning it, the cost of mailing it back to China is $125. I did not mail it back - I don't even know if I would get my money back. Avoid this company - all the products come from or through China and they do not know how to make wigs.

First off this company is based out of China. It's where your wig is shipped from and if there is a problem it will cost you ALOT to send it back.If I could give zero reviews I would. I paid over $200 for a human hair wig. It arrived and it was so patchy you could see the cap in many places. It was awful. I reached out to the seller who told me to go and order and Pay For the wig again then return the bad one for a refund. They told me to lie on the customs form and put "synthetic wig" worth $20 or less. I then opened a PayPal case. I immediately got a shipping confirmation from lacewings.com for another wig BUT the tracking number was exactly the same as the first shipment! They were probably trying to run out the clock with paypal so I wouldn't be able to escalate the case which I did immediately.The seller responded to the paypal escalation by offering a full refund if I returned the wig. There was no way to disagree with this on the dispute form so I went to PayPal chat and left a message asking for an agent to please look at my case as I provided a screenshot of the sellers email asking me to lie on a customs form along with the awful pictures. Less than an hour later paypal ruled in my favor,gave me a full refund an said I didn't have to return anything.If you have been taken by these people please fight for your money back!

Not a wig can't comment on that because I never received it has been almost 3 weeks since my order was processed I was assured with would be arriving I still have not received so much as a tracking number when you try to contact the company or you get is a ringing phone not even a voicemail after emailing them several times they said they would look into it PS never heard back I will report on quality of wig if I ever receive It if not I will be calling my credit card company

Please do not do business with these crooks. Save your money and time. They sent the wrong item and want me to pay 100.00 to ship it back. PayPal said I have to pay return shipping.

Buyer beware! I'm trying to get a full refund for products that were in poor quality. Absolutely no customer service as they finally stopped talking to me after several emails. The phone number posted on their site just rings and rings. No answer and no answering machine. Now I'm trying to get my $700 back.

Ordered custom which was supposed to take 45-60 days. I received something I didn't order less than two weeks later. Wrong color, wrong density. They refuse to issue a return shipping label and want me to pay the $60-100 to return the item for their error. I will never buy from them again.

It has been over 20 days & I have not received any shipment. I reached out to them & they give me a tracking number for USPS but there is no number listed for USPS. The product still has not been shipped. So they have held my money for over 20 days but no product. I will never purchase from them again.

I ordered a lace wig, human hair on their website, paid to have it delivered by DHL, it was going to take 6 weeks. The wig arrived 2 weeks later by US mail. The wig was jet black, when I ordered brown, the lace was black, when I ordered transparent. I sent an e-mail to the company. They told me to send it back by US mail, and to say that the wig cost $20, when in fact I paid $293 for the wig. I said I would not lie on the Customs Forms. I spent $63 sending it back to China. They told me that they would only refund 50% of my money because the Customs Fee they had to pay in China was more than the wig was worth. I am still waiting for the 50% refund. If it does not come, I will file a complaint with PayPal. I have e-mail documentation to prove this. Terrible customer service. THEY made the mistake and now I am paying for it.

They are refusing to Run me my money! Do not buy from them. They sent me an horrible horrible wig and I sent it back but they refused to refund me! They Owe me 272 €. It is shame but I will fight!

Take note that All REVIEWS on the LACEWIGSBUY.com website require buyers to enter a Tax/VAX number to confirm they actually purchased their product. The problem is that buyers never receive a number. This prevents legitimate buyers from warning potential buyers! A true indication of scammers with fake reviews.

The website shows beautiful wigs, especially the blonde wigs with the realistic coloring of lowlights and highlights which are hard to find. I purchased a blonde wig for $188.99 excited to get a good quality color.

The actual wig is nothing like the highlighted ash-colored wig advertised.
It's a one-tone color of light yellow with no high and low lights. The only use for this wig is for playing a Halloween Goldilocks.

Lacewigsbuy.com is NOT an American company, although the website provides a US number and offers full returns, they fail to list their address. It is only when you need a return or exchange that you learn you must ship it back to China at your own expense.

Have been a customer for several years and put up with slow shipments, bald patches, low quality, etc because I didn't know where else to go. The last wig I received was supposed to be 8". It was in fact 1 1/2"! I contacted them immediately and was told I could send it back, order and pay for another, and then when they get the 1st one back, they'll issue a refund. I said I will send it back, give them the tracking number, and they can send a replacement while the first one is on the way back. I advised them of expectations for customer service in the West and that telling me to send it back at my expense and buy a new one in the meantime is not customer service! Through the chat app on their site I discussed all of it with Lillian who said "Fine. Sent it back." I emailed the shipping receipt with tracking number the next day. Haven't gotten them to respond to emails since. Phone # just rings, and now my password on the site isn't working! Coincidence? Filed Paypal complaint.

This company should be closed down! Lousy product, they don't send what is ordered. I advise don't buy from it. Lacewigbuy get your money fast, but extremely difficult to get refund even when it is their fault. TAKE MY WORD!

Ich hatte im November 2020 bei denen Haare bestellt die nach 3 Monaten erst angekommen sind. Als ich das packet aufgemacht habe habe ich gleich erkannt das die Falschen drinnen waren. Ich habe gelich versucht über die Nummer und der Email Adresse auf der Seite die Firma zu erreichen, leider hat die Nummer sowie die Email Adresse nicht existiert. Ich habe mich mit Paypal in Verbindung gesetzt die mir eine Adresse gegeben haben wo ich die Retoure hin schicken sollte was ich auch gemacht habe, die Retoure hat 50€ gekostet. Jetzt haben wir August 2021 und die Haare kommen zurück von der Post weil die Adresse, die der Verkäufer Paypal gegeben hat, nicht Existiert und keiner will mir mein Geld zurück zahlen. Zugleich hat die Firma Ihre Webseite und Ihren Namen geändert! AUFPASSEN DAS SIND BETRÜGER!

The site claims if you are not satisfied with your purchase you can return for a full refund. Pause... First of all the "return center" is in china. Pause... You have to pay almost half the cost of the wig to return. Pause... The us post office does not track shipments to china. So conveniently my return never made it and I lost $300. Their customer service Pause... is in china and only open when the rest of the world is sleeping. They did nothing to track or make it right after not receiving my lost package.

I was sent the wrong wig from this company. It was the wrong style, color, and texture. It was not what I ordered. They wanted me to mail the wig back to them for a cost of 56.90 dollars. Customer service was lousy and I was out 168.99. The company is located overseas. I will never purchase a wig from this company again.

After 6 weeks I don't have my order, I asked them after one week: " is everything ok with my order, because I don't see it on website,? They said, " the order is processing " don't worry, after 2 mouth they said so don't HAVE THIS ITEMS ON STOCK!

I tried a couple. The first was ok so I tried again. It was wrong. They accept returns but it costs almost as much as the wig. The return was lengthy. The product as the replacement took forever to come in. I offered to pay express to get it in time. They promised the arrival which was WEEKS late. See the attached photo to see what they called ok and didn't see anything wrong with this being 150% or how spaced the hair was. Never again. Burned twice.

I have been attempting to return a product to no avail Lillian with online chat gave me a China address to return the product that cost $800.00 US dollars to mail back. The product is cheaply made and the wrong color

DONT WASTE YOUR MONEY

This company is a scam, I asked about my wig and why it has not shipped I only got messages that said no worries it will ship give us 24 hours. 24 hours go by I ask again and get the same message no worries, be patient, give us 24 hours. I finally filed a complaint with my bank and the money was returned. Do not order go to a wig shop you will walk out with a wig and no the quality you are getting also.

I received my wig from lacewigbuy.com on 6/1/20, and I was appalled when I removed it from the box. It appeared to be a wig that was pulled from display at a beauty shop. Rather than 12 inches, it was fourteen. The cut was TOTALLY incorrect. With exception for the size, which was not particularly specified, it proved to be the worse purchase ever. "IF YOU CAN'T IT RIGHT, DON'T DO THE DAMN THING AT ALL."

The photos show a wig but upon receipt it looks nothing like the wig you ordered. Upon contacting the to ask "how can I get my wig to look like the one in the photo"? Their response is we sent you what was ordered. I returned the wig for a refund but it is showing still in Shanghai since 3/19. It is probably due to the Coronavirus but I am the one losing $134. Had they hadn't been dishonest in the first place, I wouldn't be in this situation. The photo in the middle unless it changes positio again, is the one in the ad. The rest is what I received. There is no way to style the wig like the photo