I ordered s couple of wigs that were ok but not exactly as ordered. I ordered 10 inch shoulder styles that were half way down my back. Shame on me but I tried again. I then ordered 8 inch that was sooooo jacked up. They asked for all these pictures that I did send and said nothing was wrong, it was just shipping and to wash it and it would be ok. WHAT! That's not going to fix a zigzag cut. They disappeared from communication and there's so phone number. You're stuck with being out of HUNDREDS of dollars.