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Kenya Power Reviews Summary
The company, as the sole national electricity supplier in Kenya, faces significant challenges in customer satisfaction due to its perceived unreliability and mediocre service quality. Customers express frustration over the lack of competition, which limits their options and reinforces a sense of helplessness. While there is acknowledgment of the company's status as a necessary provider, the prevailing sentiment indicates a strong desire for improved service delivery and market openness to private suppliers. Overall, the feedback highlights a critical need for the company to enhance its reliability and customer service to better meet consumer expectations.
This summary is generated by AI, based on text from customer reviews
The sole national electricity supplier in Kenya is government-owned. The services they have been providing are, as might be expected, pretty mediocre. There has been pressure for the government to open up the markets for a private electricity supplier, but said pressure apparently hasn't been enough. KPLC are notoriously unreliable, but what can anyone do? Where else will you source your elec from? So I can't really say I don't recommend them.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members