Kosher Wine Reviews Summary
The company's reputation is significantly marred by recurring issues related to shipping delays and poor customer service. Customers express frustration over unfulfilled orders and a lack of responsiveness from support representatives, often leading to prolonged struggles for refunds. While some acknowledge the company's attempts to address challenges, such as attributing delays to external factors, these explanations have not alleviated customer dissatisfaction. Overall, the feedback reveals a pressing need for the company to enhance its shipping processes and improve communication to restore customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
They really need to work on their shipping. I will say they have become experts at using "COVID", and "excessive online shopping" as an excuse for the shipping issues, soooo I guess that's something. First and last time using this company.
I have contacted this company numerous times about an order I never received. Even they agreed it was never received, and whenever I get a representative on the phone, they promise to take care of the matter but then drop the ball and nothing gets done. 6 weeks later, I'm still fighting to get a refund only now, no one answers, and no one is returning my calls. I have waisted so much time with this, I am eager to spread the word and save someone else the trouble.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members