Ordered & didn't get the merchandise, no reply to emails, no phone number, nothing, they just take your money & ignore you. It now seems I've been blocked from posting emails to their site to try & resolve this, AVOID AVOID AVOID, save your money & shop elsewhere from a legitimate site.
I feel i have no other avenue to turn
I feel i have no other avenue to turn to so this is why the very bad review.
I never received my order, after several emails and two weeks not being answered i turned to paypal, once Paypal got involved i had my order delivered within 5 days,
I had opened a case dispute with PayPal about non delivery, the goods were delivered so i closed the case, simples!
Then i opened up the package, it was completely wrong, Christ Me, this is getting ridiculous.
I sent a email to Knife Warehouse who to be fair sent me a returns label, so i posted the item back on the 1st May, I have not a refund for the goods, I have sent 15 emails and not one have been answered, not one!
Paypal wont reopen or open a case against the same seller, Knife Warehouse do not have a phone number, its been 14 days and not had a single email from them.
I cant open up a Section 75 with Barclaycard because it was less than £100. My order of £55 worth of goods has been returned, I am stuck up the river without a paddle.
My only action is Trading Standards, all in all a very bad experience from Knife Warehouse which i felt i had to share.
Same problem over and over again. They didnt send any product, just took the money. Send me some false tracking ID and not responding to mail...
Ordered items on 23rd of november still waiting. Was provided with invalid tracking number for royalmail.
I recently ordered an Alpina lock knife with which I'm very happy. I will be ordering more from the site now that I have been verified as over 18. I did have an initial delay but this was down to me not uploading ID upon checkout. I received an email the next day explaining what i needed to do. I sent a pic of my driver's licence at 2pm on the Tuesday and I received the knife the next day.
Thrilled with my order! The description and image from the website was exactly as described - very accurate. I received my order very quickly and the product was great value for money!... Thanks very much, will be returning in the future. Thanks :)
Knife Warehouse has mastered the art of being a model company! Every company should aspire to be as good as Knife Warehouse!
They have absolutely fantastic customer service, products and prices. I would recommend the website to absolutely everyone and I've never had a problem.
My Ratings for them:
Products- 10/10
Customer Service- 10/10
Prices- 10/10
Quality- 10/10
Delivery- 10/10
Dispatch Time- 10/10
Company in General- 10/10
I would always recommend them as a company and I went out of my way to write this review so you know they can be trusted and recommended.
Superb service and products available are all extremely well priced, excellent quality and delivery is second to none
I have brought from this website 4 times and the staff are friendly and delivery is fast! Age verification is easy. Good selection of knifes.
Ordered items and never get them
No replaying for my emails
Just stealing money
WILL NEVER USE THAT SCAMED
Overview
Knife Warehouse has a rating of 1.8 stars from 33 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Knife Warehouse most frequently mention phone number and customer service. Knife Warehouse ranks 80th among Knives sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members