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    Knife Warehouse

Ratings On Other Platforms

Trustpilot
4.7 / 5
Reviews.io
3.9 / 5
Corporate Values

Overview

Knife Warehouse has a consumer rating of 3.24 stars from 27 reviews indicating that most customers are generally satisfied with their purchases. Knife Warehouse ranks 41st among Knives sites.

  • Service
    3
  • Value
    2
  • Shipping
    2
  • Returns
    3
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No phone number, days to get email response and always just says he is looking into it!
  • Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.
How would you rate Knife Warehouse?
Top Positive Review

“Gave them a chance, they did'nt disappoint”

shayne h.
6/16/20

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice. Will continue to use,

See positive reviews
Top Critical Review

“Avoid”

Tez H.
5/12/20

Do not trust the trustpilot reviews, knifewarehouse pays them to delete bad reviews! I have purchased the Predator Style Movie Replica Knife, and the blade Snapped from the handle during display from my shelf. And it revealed that is was not iron material at all! It was some cheap material made from china. Furthermore I have purchased the pearl stiletto knife and it is not sharp at all! All the products they sell is Bad Quality! I have contacted them by email politely and they ignored me, showing very Bad Customer service! This also happens after purchasing, as I have to send multiple emails asking for the royal mail shipping tracking number. In summery avoid this company, they only take your money and ignore you after purchase!

See critical reviews

Reviews (27)

Rating

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Reviews that mention popular keywords

phone number (7) customer service (5)
tezh3
1 review
0 helpful votes
May 12th, 2020

Do not trust the trustpilot reviews, knifewarehouse pays them to delete bad reviews!

I have purchased the Predator Style Movie Replica Knife, and the blade Snapped from the handle during display from my shelf. And it revealed that is was not iron material at all! It was some cheap material made from china. Furthermore I have purchased the pearl stiletto knife and it is not sharp at all!

All the products they sell is Bad Quality!

I have contacted them by email politely and they ignored me, showing very Bad Customer service! This also happens after purchasing, as I have to send multiple emails asking for the royal mail shipping tracking number.

In summery avoid this company, they only take your money and ignore you after purchase!

kevinw808
1 review
3 helpful votes
August 5th, 2020

Horrible customer care, spend nearly $300 and my knives (7 of them and a stand) all stuck at a FedEx facility in the U. K.!
No phone number, days to get email response and always just says he is looking into it!
Have filed complaint with PayPal.
I would not recommend.

shaung95
1 review
0 helpful votes
May 24th, 2021

Ordered a knife which was delivered quickly, only to find it was broken no reply to my emails £40 down the drain please avoid this company wish I had read the reviews before ordering

waynes351
1 review
0 helpful votes
May 29th, 2020

I brought a bow which came with parts missing and packaging all damaged after several emails still being ignored bow unusable do not trust company

shayneh9
1 review
0 helpful votes
June 16th, 2020

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice.
Will continue to use,

paule380
1 review
0 helpful votes
January 21st, 2020

Had a Knife sent that was not fit for purpose, I emailed over 10 times, got 1 reply saying send it back, but at my cost, several emails sent to them after that but no reply, shame as they have some nice knives on the site but will never use again, £13 down the drain

yousufa16
1 review
0 helpful votes
February 7th, 2021
Verified purchase

I ordered from this company several days ago. They asked that I upload a photo of my ID. After I did this, I received a email from someone called "Joe Wheeler". This moron is claiming my ID isn't valid because my middle name isn't on the ID card I had sent him. Despite the cardholder's name and the name on the ID card having the exact same details! I tried to explain that most ID cards don't have your full name on them. I haven't heard back from them in days, even though I have asked for a refund twice. This company's customer service is terrible. They have took my money and not even wrote me any emails back, or refunded my money. PLEASE AVOID AT ALL COSTS!

Tip for consumers:
Please go elsewhere, I have not received an email or a refund!

Service
Returns
richardd2136
1 review
0 helpful votes
February 16th, 2022

I have brought from this website 4 times and the staff are friendly and delivery is fast! Age verification is easy. Good selection of knifes.

yarikg
1 review
0 helpful votes
June 28th, 2020

Do not buy from them!

I bought a sword from them and it came broken; the blade was bent and had a chip in it.

I emailed and messaged the company many times and they ignored all of my emails. Only until a few years later when I made comments on their Facebook posts that they replied.

They said that my recent email was in their junk folder and because they don't check their junk folders, customers can not get into contact with them. Resulting in them ignoring my issue with the product and they do not want to help resolve it. Because "my warranty has finished" but it's their fault for not looking in their email properly!

So they sell you broken items, ignore all your emails and tell you that you can not have a refund.
Scam company stealing your money.

They refuse to take responsibility and saying its my fault when its their fault for ignoring my emails!

antong38
1 review
0 helpful votes
May 27th, 2020

Superb service and products available are all extremely well priced, excellent quality and delivery is second to none

Tip for consumers:
All you need is picture ID to prove you're over eighteen.

Products used:
I collect and I (pre-lockdown) was very outdoorsy, I always have been and you need a good knife, this is the site to get them at really competitive prices and good quality products.

Service
Value
Shipping
Returns
Quality
alane67
1 review
2 helpful votes
September 19th, 2019

I am a severely disabled customer. I stupidly bought a sword from these clowns and now they refuse to answer any emails. I've lost count how many times.

What kind of company does not offer a phone number... a bad one that's what.

My sword has a bent blade and cosmetic flaws and damage to one side of the handle.

Tip for consumers:
Don't use this company. No contact number and really ignorant people who do not respond to customers in distress.

Products used:
Walking Dead hand forged Katana.

Service
Value
Shipping
Returns
Quality
miken136
1 review
1 helpful vote
March 2nd, 2018

An item arrived damaged, I have sent 3 messages to their customer service. No reply, totally zero response. No phone number either. I can forget about exchange or refund. I lost money with them. Yes, they were cheap, but they are just scammers. Great if you receive what you have paid for, but if something goes wrong you are on your own and you will never see your money. Buy cheap, pay twice.

owenm83
1 review
1 helpful vote
December 11th, 2019

Okay first to start this off all the people who are saying this company are scammer's well they must be mislead or something I have been using this company for almost a year now and can personally say that the quality of the products and customer service is 10/10 I've been able to get emails back from them nearly within an hour of sending the email only time I haven't has been this month but that will be due to it almost being Christmas time so they will be on high demand.
I personally do vouch for this company.
This company are the only ones that I have found that ask for age verification.
The other's on here that day scammer's or whatever I do believe they will be with other companies or just not had enough patience or even maybe haven't proven there age so they won't send the package.

davidf926
1 review
0 helpful votes
August 28th, 2019

No answer to emails or contact through website, emailed over 10 times about faulty products. No phone number to contact them. Avoid at all costs.

barbarab641
1 review
1 helpful vote
February 6th, 2019

I ordered a replica sword on Friday and it arrived on the Tuesday, the sword was beyond my expectations. I had never bought from them before but I will again. It was a present for my partner and he loves it. I highly recommend this company, it's a rare thing nowadays to not only get what you order but receive it hassle free!

seanm274
1 review
1 helpful vote
May 21st, 2018

Nothing received, no refund, no communication.

Clearly this a scam company. Once I had paid, there was an immediate email saying that the item I ordered, which showed as in-stock on their website, was not in stock and would be delayed in shipping. I contacted them the next week to ask when it was expected to be back in stock: an email from Joe Wheeler said it had already shipped. When nothing arrived I requested a shipping reference number; from that moment to this I have received no communication from him, not even after four subsequent emails. Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.

Be aware that there is NO phone number or address for the company on their website. I hadnt checked that beforehand. If you should wish to contact them, you only have the customer request form to make an inquiry. The company that handles the website for Knifewarehouse.com is registered in the name of - you guessed it - Joe Wheeler.

Its important to contact the police when a potentially lethal weapon goes missing through the post which is my next step. Then file a complaint with the Trading Standards UK, then the EU Trading Standards office.

There are multiple complaints about knifewarehouse.com on other review sites. You can search them out. They have all had the same experience Ive had.

michaelm1881
1 review
0 helpful votes
November 28th, 2018

I recently ordered an Alpina lock knife with which I'm very happy. I will be ordering more from the site now that I have been verified as over 18. I did have an initial delay but this was down to me not uploading ID upon checkout. I received an email the next day explaining what i needed to do. I sent a pic of my driver's licence at 2pm on the Tuesday and I received the knife the next day.

jamess999
1 review
3 helpful votes
May 15th, 2018

I feel i have no other avenue to turn
I feel i have no other avenue to turn to so this is why the very bad review.
I never received my order, after several emails and two weeks not being answered i turned to paypal, once Paypal got involved i had my order delivered within 5 days,
I had opened a case dispute with PayPal about non delivery, the goods were delivered so i closed the case, simples!
Then i opened up the package, it was completely wrong, Christ Me, this is getting ridiculous.
I sent a email to Knife Warehouse who to be fair sent me a returns label, so i posted the item back on the 1st May, I have not a refund for the goods, I have sent 15 emails and not one have been answered, not one!

Paypal wont reopen or open a case against the same seller, Knife Warehouse do not have a phone number, its been 14 days and not had a single email from them.

I cant open up a Section 75 with Barclaycard because it was less than £100. My order of £55 worth of goods has been returned, I am stuck up the river without a paddle.

My only action is Trading Standards, all in all a very bad experience from Knife Warehouse which i felt i had to share.

davidh1340
1 review
0 helpful votes
December 20th, 2018

Same problem over and over again. They didnt send any product, just took the money. Send me some false tracking ID and not responding to mail...

markc340
1 review
3 helpful votes
December 20th, 2017

Ordered & didn't get the merchandise, no reply to emails, no phone number, nothing, they just take your money & ignore you. It now seems I've been blocked from posting emails to their site to try & resolve this, AVOID AVOID AVOID, save your money & shop elsewhere from a legitimate site.

debram234
1 review
2 helpful votes
December 5th, 2018

Ordered items on 23rd of november still waiting. Was provided with invalid tracking number for royalmail.

bogatyrc
1 review
3 helpful votes
December 12th, 2015

Ordered items and never get them
No replaying for my emails
Just stealing money
WILL NEVER USE THAT SCAMED

nathanh55
1 review
3 helpful votes
April 1st, 2016

Ordered the first time came with no problems, second time I order knife doesn't come

ollier17
1 review
1 helpful vote
August 24th, 2016

Knife Warehouse has mastered the art of being a model company! Every company should aspire to be as good as Knife Warehouse!
They have absolutely fantastic customer service, products and prices. I would recommend the website to absolutely everyone and I've never had a problem.
My Ratings for them:
Products- 10/10
Customer Service- 10/10
Prices- 10/10
Quality- 10/10
Delivery- 10/10
Dispatch Time- 10/10
Company in General- 10/10
I would always recommend them as a company and I went out of my way to write this review so you know they can be trusted and recommended.

maxw242
1 review
0 helpful votes
March 31st, 2017

Awesome site with plenty to choose from, orders arrive on time every time for me and I will continue to order.

Q&A (5)

Answer:

No absolutely not, only email they won't reply to or if they do it's three words. Working on it

By Kevin W.
See more answers (2)
Answer:

In my opinion no! He takes your money and then does nothing to help!

By Kevin W.
Answer:

He has a don't care attitude and replies when he feels like it, horrible communication, no customer support!

By Kevin W.
Answer:

There is no number or address asides the owners home address

By Daniel K.
Answer:

Same here! I hate to say it but I think we were both scammed be these people!

By Kevin W.

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About the business

Welcome to Knifewarehouse. We supply a large range of UK legal pocket knives, lock knives and hunting knives at unbeatable prices. Fast UK delivery.

Company Representative

joew34
Joe W.

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