• Knife Warehouse

Knife Warehouse

Overview

Knife Warehouse has a rating of 2.32 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Knife Warehouse most frequently mention phone number, and customer service problems. Knife Warehouse ranks 16th among Knives sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    5
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No phone number, days to get email response and always just says he is looking into it!
  • Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.
How would you rate Knife Warehouse?
Top Positive Review

“Gave them a chance, they did'nt disappoint”

shayne h.
6/16/20

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice. Will continue to use,

Top Critical Review

“Avoid”

Tez H.
5/12/20

Do not trust the trustpilot reviews, knifewarehouse pays them to delete bad reviews! I have purchased the Predator Style Movie Replica Knife, and the blade Snapped from the handle during display from my shelf. And it revealed that is was not iron material at all! It was some cheap material made from china. Furthermore I have purchased the pearl stiletto knife and it is not sharp at all! All the products they sell is Bad Quality! I have contacted them by email politely and they ignored me, showing very Bad Customer service! This also happens after purchasing, as I have to send multiple emails asking for the royal mail shipping tracking number. In summery avoid this company, they only take your money and ignore you after purchase!

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (7) customer service (5)
Thumbnail of user tezh3
1 review
0 helpful votes
May 12th, 2020

Do not trust the trustpilot reviews, knifewarehouse pays them to delete bad reviews!

I have purchased the Predator Style Movie Replica Knife, and the blade Snapped from the handle during display from my shelf. And it revealed that is was not iron material at all! It was some cheap material made from china. Furthermore I have purchased the pearl stiletto knife and it is not sharp at all!

All the products they sell is Bad Quality!

I have contacted them by email politely and they ignored me, showing very Bad Customer service! This also happens after purchasing, as I have to send multiple emails asking for the royal mail shipping tracking number.

In summery avoid this company, they only take your money and ignore you after purchase!

Thumbnail of user kevinw808
1 review
4 helpful votes
August 5th, 2020

Horrible customer care, spend nearly $300 and my knives (7 of them and a stand) all stuck at a FedEx facility in the U. K.!
No phone number, days to get email response and always just says he is looking into it!
Have filed complaint with PayPal.
I would not recommend.

Thumbnail of user shaung95
1 review
1 helpful vote
May 24th, 2021

Ordered a knife which was delivered quickly, only to find it was broken no reply to my emails £40 down the drain please avoid this company wish I had read the reviews before ordering

Thumbnail of user shayneh9
1 review
0 helpful votes
June 16th, 2020

Considering the pandemic, waiting a day or two for emails to be answered is ok, once we started talking everything was smooth. Put my order in and my knives appeared within 23 hrs. All sharp and nice.
Will continue to use,

Thumbnail of user joelk241
1 review
0 helpful votes
September 5th, 2022
Verified purchase

Awful company. I have sent 4 emails and not had any response at all. I ordered a knife which never arrived. The post office could not deliver so they sent it back to the company. It was returned recorded delivery. The post office sent me a photo of the received signature so I know that the knife was returned back to them. I obviously want a full refund. Complete silence from the company. I have reported them to trading standards as they are breaking the law by keeping my money. No customer service at all. No contact number and no reply from them. Absolutely useless company. Do yourselves a favour and shop elsewhere. Sadly I didn't check their reviews bed I bought or I would not have used them.

Tip for consumers:
Avoid at all costs. Check reviews and use a more reputable company

Products used:
None. I never received it

Service
Value
Shipping
Returns
Thumbnail of user waynes351
1 review
0 helpful votes
May 29th, 2020

I brought a bow which came with parts missing and packaging all damaged after several emails still being ignored bow unusable do not trust company

Thumbnail of user paule380
1 review
0 helpful votes
January 21st, 2020

Had a Knife sent that was not fit for purpose, I emailed over 10 times, got 1 reply saying send it back, but at my cost, several emails sent to them after that but no reply, shame as they have some nice knives on the site but will never use again, £13 down the drain

Thumbnail of user yousufa16
1 review
0 helpful votes
February 7th, 2021
Verified purchase

I ordered from this company several days ago. They asked that I upload a photo of my ID. After I did this, I received a email from someone called "Joe Wheeler". This moron is claiming my ID isn't valid because my middle name isn't on the ID card I had sent him. Despite the cardholder's name and the name on the ID card having the exact same details! I tried to explain that most ID cards don't have your full name on them. I haven't heard back from them in days, even though I have asked for a refund twice. This company's customer service is terrible. They have took my money and not even wrote me any emails back, or refunded my money. PLEASE AVOID AT ALL COSTS!

Tip for consumers:
Please go elsewhere, I have not received an email or a refund!

Service
Returns
Thumbnail of user yarikg
1 review
0 helpful votes
June 28th, 2020

Do not buy from them!

I bought a sword from them and it came broken; the blade was bent and had a chip in it.

I emailed and messaged the company many times and they ignored all of my emails. Only until a few years later when I made comments on their Facebook posts that they replied.

They said that my recent email was in their junk folder and because they don't check their junk folders, customers can not get into contact with them. Resulting in them ignoring my issue with the product and they do not want to help resolve it. Because "my warranty has finished" but it's their fault for not looking in their email properly!

So they sell you broken items, ignore all your emails and tell you that you can not have a refund.
Scam company stealing your money.

They refuse to take responsibility and saying its my fault when its their fault for ignoring my emails!

Thumbnail of user rickd567
1 review
0 helpful votes
August 10th, 2022

DO NOT PLACE ORDER WITH THIS COMPANY. They have no contact number & no physical office. Stole my money & no response to emails. Go Elsewhere!

Thumbnail of user craigl46
2 reviews
0 helpful votes
April 20th, 2023

Be careful buying anything from this company.THEY SOLD ME FAKE POOR QUALITY KNIFES.IF YOU TRY TO GET IN TOUCH TO REPLACE OR REFUND THEY JUST IGNORE YOU.5 TIMES OVER 3 WEEKS AND NOT A SINGLE REPLY.COWBOY SCAMMERS.
I HAVE EVEN BEEN IN TOUCH WITH THE COMPANY KOMBAT TACTICAL TO SEE IF THEY ARE ACTUALLY A SUPPLIER AND NO RESPONCE FROM THEM.THESE TYPE OF COMPANIES NEED TO BE STOPPED FROM SCAMMING THE PUBLIC.
THE PHOTO I ENCLOSED IS THE KNIFE I BOUGHT.SUPPOSED TO BE ABLE TO PUT IT TO WORK.HEAVY DUTY TOUGH.I HAVE ONLY OPENDED BOXES CUT ROPE STRING.I STUCK IT IN A LUMP OF WOOD TO FREE UP MY HANDS AND JUST THE WEIGHT OF THE KNIFE IT FELL OVER SNAPPING THE TIP OFF LEAVING THE TIP STILL IN THE WOOD.A TOOTH PICK IS STRONGER.

Tip for consumers:
this company should be named and shamed as they clearly scam the public .

Products used:
i bought a knife and is either fake product or very poor quality .i am not sure of the refund policy as they will not reply so i would say they isnt one .

Service
Value
Shipping
Returns
Quality
Thumbnail of user alane67
1 review
2 helpful votes
September 19th, 2019

I am a severely disabled customer. I stupidly bought a sword from these clowns and now they refuse to answer any emails. I've lost count how many times.

What kind of company does not offer a phone number... a bad one that's what.

My sword has a bent blade and cosmetic flaws and damage to one side of the handle.

Tip for consumers:
Don't use this company. No contact number and really ignorant people who do not respond to customers in distress.

Products used:
Walking Dead hand forged Katana.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miken136
1 review
1 helpful vote
March 2nd, 2018

An item arrived damaged, I have sent 3 messages to their customer service. No reply, totally zero response. No phone number either. I can forget about exchange or refund. I lost money with them. Yes, they were cheap, but they are just scammers. Great if you receive what you have paid for, but if something goes wrong you are on your own and you will never see your money. Buy cheap, pay twice.

Thumbnail of user davidf926
1 review
0 helpful votes
August 28th, 2019

No answer to emails or contact through website, emailed over 10 times about faulty products. No phone number to contact them. Avoid at all costs.

Thumbnail of user seanm274
1 review
1 helpful vote
May 21st, 2018

Nothing received, no refund, no communication.

Clearly this a scam company. Once I had paid, there was an immediate email saying that the item I ordered, which showed as in-stock on their website, was not in stock and would be delayed in shipping. I contacted them the next week to ask when it was expected to be back in stock: an email from Joe Wheeler said it had already shipped. When nothing arrived I requested a shipping reference number; from that moment to this I have received no communication from him, not even after four subsequent emails. Joe Wheeler, the customer service rep, is also Joe Wheeler, owner of knifewarehouse.com.

Be aware that there is NO phone number or address for the company on their website. I hadnt checked that beforehand. If you should wish to contact them, you only have the customer request form to make an inquiry. The company that handles the website for Knifewarehouse.com is registered in the name of - you guessed it - Joe Wheeler.

Its important to contact the police when a potentially lethal weapon goes missing through the post which is my next step. Then file a complaint with the Trading Standards UK, then the EU Trading Standards office.

There are multiple complaints about knifewarehouse.com on other review sites. You can search them out. They have all had the same experience Ive had.

Thumbnail of user richardd2136
1 review
0 helpful votes
February 16th, 2022

I have brought from this website 4 times and the staff are friendly and delivery is fast! Age verification is easy. Good selection of knifes.

Thumbnail of user jamess999
1 review
3 helpful votes
May 15th, 2018

I feel i have no other avenue to turn
I feel i have no other avenue to turn to so this is why the very bad review.
I never received my order, after several emails and two weeks not being answered i turned to paypal, once Paypal got involved i had my order delivered within 5 days,
I had opened a case dispute with PayPal about non delivery, the goods were delivered so i closed the case, simples!
Then i opened up the package, it was completely wrong, Christ Me, this is getting ridiculous.
I sent a email to Knife Warehouse who to be fair sent me a returns label, so i posted the item back on the 1st May, I have not a refund for the goods, I have sent 15 emails and not one have been answered, not one!

Paypal wont reopen or open a case against the same seller, Knife Warehouse do not have a phone number, its been 14 days and not had a single email from them.

I cant open up a Section 75 with Barclaycard because it was less than £100. My order of £55 worth of goods has been returned, I am stuck up the river without a paddle.

My only action is Trading Standards, all in all a very bad experience from Knife Warehouse which i felt i had to share.

Thumbnail of user antong38
1 review
0 helpful votes
May 27th, 2020

Superb service and products available are all extremely well priced, excellent quality and delivery is second to none

Tip for consumers:
All you need is picture ID to prove you're over eighteen.

Products used:
I collect and I (pre-lockdown) was very outdoorsy, I always have been and you need a good knife, this is the site to get them at really competitive prices and good quality products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidh1340
1 review
0 helpful votes
December 20th, 2018

Same problem over and over again. They didnt send any product, just took the money. Send me some false tracking ID and not responding to mail...

Thumbnail of user markc340
1 review
3 helpful votes
December 20th, 2017

Ordered & didn't get the merchandise, no reply to emails, no phone number, nothing, they just take your money & ignore you. It now seems I've been blocked from posting emails to their site to try & resolve this, AVOID AVOID AVOID, save your money & shop elsewhere from a legitimate site.

Thumbnail of user debram234
1 review
2 helpful votes
December 5th, 2018

Ordered items on 23rd of november still waiting. Was provided with invalid tracking number for royalmail.

Thumbnail of user bogatyrc
1 review
3 helpful votes
December 12th, 2015

Ordered items and never get them
No replaying for my emails
Just stealing money
WILL NEVER USE THAT SCAMED

Thumbnail of user owenm83
1 review
1 helpful vote
December 11th, 2019

Okay first to start this off all the people who are saying this company are scammer's well they must be mislead or something I have been using this company for almost a year now and can personally say that the quality of the products and customer service is 10/10 I've been able to get emails back from them nearly within an hour of sending the email only time I haven't has been this month but that will be due to it almost being Christmas time so they will be on high demand.
I personally do vouch for this company.
This company are the only ones that I have found that ask for age verification.
The other's on here that day scammer's or whatever I do believe they will be with other companies or just not had enough patience or even maybe haven't proven there age so they won't send the package.

Thumbnail of user nathanh55
1 review
3 helpful votes
April 1st, 2016

Ordered the first time came with no problems, second time I order knife doesn't come

Thumbnail of user barbarab641
1 review
1 helpful vote
February 6th, 2019

I ordered a replica sword on Friday and it arrived on the Tuesday, the sword was beyond my expectations. I had never bought from them before but I will again. It was a present for my partner and he loves it. I highly recommend this company, it's a rare thing nowadays to not only get what you order but receive it hassle free!

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From the business

Welcome to Knifewarehouse. We supply a large range of UK legal pocket knives, lock knives and hunting knives at unbeatable prices. Fast UK delivery.

Company Representative

Thumbnail of user joew34
Joe W.
Typically does not respond to reviews

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2.3
31 reviews
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