KnetbooksReviews 1,373

Great experience. Thank you for the timely delivery.

A great site to order textbooks, usually always have the books I need at a great price!

Shipping was super fast, and a great price for the newest edition

Easy to use, low prices and I can extend my rental if I need to!

Delivery was quick. No tracking information was emailed like the order acknowledgment said would be, but I did find the information on my account.

They ordering was easy. Hope it ships quickly and correctly

I rented textbooks for graduate school as I had for undergraduate for many years. I've always returned my books in a timely fashion. Knetbooks gives you a tracking slip to print and send back with your rental returns. Last semester when I returned my books Knetbooks charged me an extra $300+ for a book I rented for $100. I checked the tracking and it only read "label created," apparently the carrier lost the package or it was never shipped from the facility. I tried to ask Knetbooks customer service for help and they are completely automatic, no person to talk to and not helpful. They said I was in the wrong and refused to issue a refund. I am out $400+ dollars for a book that I don't even have. NEVER AGAIN!

Great experience and awesome prices for books. It is just books for school nothing for pleasure.

Easy to order quick shipping, good price, i will order from Knetbooks again

They did not notify me and charged me for a book that I DID return. So they have the book and my money and that is stealing. Since they did not notify me that supposedly the wrong book was returned, by the time I realized there was an issue, they said it was too late cause they had no access to info, yet when I said they never notified me they suddenly had access to the email they sent. That is when it was discovered that their system had failed to update my email for all areas. I had updated my email address 3 years before and was getting receipts for rentals orders okay, but their system did not carry that update over to the area that notifies about return problems. So they sent email to an address I no longer had access to. I know I sent the correct book back, because I had never even heard of the book they "said" I returned by mistake. I am careful & keep copies of everything, I still had copies of the shipping return label, the UPS drop off receipt, & the UPS delivery confirmation, but they were indifferent and unconcerned. They did not care & although they knew it was not fair business practice, they said quote, "fair has nothing to do with it". They would not correct their error even when they obviously caused the problem. They would rather steal from their customers than do the right thing. No matter when it happened, stealing is stealing and Knetbooks stole from me.

Good fast mailing and good book options i appreciate being able to use this site

I liked how I was able to have a book right away for half the price.

Knetbooks offered the best price on my book and the checkout process was quick and easy. Also, I got a coupon to save even more money. TOO AWESOME!

Check-out was quick and easy. I was able to compare prices and choose the one that worked best for me. I was also pleased with the option to rent my book for only the time I needed.

Very fast and customer service is great! But the book came a warn when labeled new. Not too bad but thought it should be noted

Came by fast, did standard shipping. Great quality

Received my book in a timely manner with minimal damage

Stay Far Away. I rented two books. The books I received were brand new but still very expensive to rent. I wrote and highlighted them minimally <1% and returned them on time in excellent condition. Over TWO months after returning them I received a message that they were damaged and I would be charged for them in full and, if I chose, I could have them returned to me for shipping and handling fee. I emailed, called, and complained. Acquiesced and had them returned and they were COVERED in blue ballpoint ink. This happened in THEIR care and they chose to charge me for their error and they refuse to acknowledge it. (I don't even own blue ballpoint pens.) Document your books, take pictures when you ship, cover your butt if you choose to use this service.

This is my favorite website for finding textbooks. They have the best prices that I've found for used rentals and I haven't had any issues thus far. Truly a hidden gem!