• Kmart

2018 CUSTOMER CHOICE AWARD

Kmart

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Overview

Kmart has a rating of 3.6 stars from 517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kmart most frequently mention good prices, and many times. Kmart ranks 4th among Department Store sites.

  • Service
    23
  • Value
    21
  • Shipping
    17
  • Returns
    18
  • Quality
    18
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
8
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What reviewers want you to know

Positive highlights

Critical highlights

  • - in short, poor customer service and employees who really seem to not like working there.
How would you rate Kmart?
Top Positive Review

“A compliment about a staff member at Rhodes shop.”

fish y.
1/8/23

A compliment to Hayley from Kmart Rhod, who made efforts to help me as a dad finding toys on 8/1/2023.

Top Critical Review

“Poor Service”

GREG L.
4/9/22

Twice now I have emailed Kmart on not having and trolleys in there Stafford Brisbane store at opening time they tell me the Trolley people dont start until 2 hours after opening time that is just not good enough Having a disability i need a trolley i spoke to other customers who were also looking for them too I man had 2 small kids and was saying he needed a trolley so he could also hold onto 1 of his children I cant understand how a staff member cant make sure there are some trolleys there on opening

Reviews (517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (37)
Thumbnail of user alicem271
4 reviews
17 helpful votes
February 5th, 2019

The store is great. I've done some Christmas shopping for my family and friends there and everyone seemed to love the presents.

Thumbnail of user elenad74
2 reviews
3 helpful votes
December 7th, 2019

Love the Kmart app, shopping online, their reward points system, and the win it app. So easy to find what you want and get good discounts with your points.

Thumbnail of user wallaceb22
2 reviews
0 helpful votes
August 30th, 2017

A great deal of Gym equipment. I guaranty it will be much cheaper than elsewhere. There are so many helpful things on this website. I feel good, the over all service makes me very satisfied.

Thumbnail of user tammyh60
8 reviews
15 helpful votes
March 17th, 2017

Love our Kmart in East Village Manhattan. Reminds of a department store and so clean. Love shopping there. Can't wait to get back.

Thumbnail of user vedas2
3 reviews
1 helpful vote
April 27th, 2017

Well done kmart! Great prices and a reliable service in overall - ordered here many times and never had any regrets even once.

Thumbnail of user sidhek
5 reviews
3 helpful votes
May 9th, 2016

Browsing shops for a particular item, and I found some good choices at Kmart. While there, I saw quite a few more things that I realised were on my 'to get' list, at affordable prices The check-out staff were friendly. I like that the store is large - plenty of items on display without it feeling cramped or crowded. I will most likely look at Kmart first from now on, instead of doing the rounds of other stores to try finding what I need.

Thumbnail of user kimberlym49
7 reviews
6 helpful votes
July 31st, 2015

In my town, our KMart closed down several years back so the only way we have to shop there now is on-line. This doesn't bother me a bit because I can do it from my own home and I don't have to make decisions right away. KMart is another of my favorite stores to visit.

Thumbnail of user tammyw35
25 reviews
3 helpful votes
October 13th, 2016

You can always find great deals here. Good stuff

Thumbnail of user stephanieg18
16 reviews
12 helpful votes
December 28th, 2015

If you can find one, they always have a good deal. They keep switching up their product lines making consistency a thing of the past. Sears appliances seems to be their big selling point in communities without options...

Thumbnail of user kurth28
6 reviews
25 helpful votes
November 5th, 2016

You can get some good deals by shopping online and picking up at the store. Sears used to be the Harrods and Selfridges of the USA

Thumbnail of user onikat
19 reviews
17 helpful votes
March 10th, 2015

I have had good experiences in the Kmart where I live. The people are friendly & helpful with locating items. If there were 1 thing I would change, it would be the people loitering outside of the store. I do not like that.

The other thing that bothers me is that we seem to get antiquated items, that when I go on the official brand web site, the product does not even show up at all on the site or even in the section for parts.

Sometimes I wish there were more variety, but I'm not complaining. Overall, it's good.

Service
Value
Quality
Thumbnail of user ronp66
1 review
10 helpful votes
September 15th, 2017

I have ordered from Kmart online a couple of times before and didn't have any problem except late delivery. Product quality is good.

Thumbnail of user leonb57
7 reviews
7 helpful votes
November 11th, 2017

They cashiers have a hard time ringing up clearance items, they keep needing overrides from managers. They should change their system.

Thumbnail of user gaylec9
9 reviews
1 helpful vote
July 17th, 2016

I love Kmart, its better than Walmart or Target, it is still within that same kind of store, but you just don't feel like you are so.

I go there every so often just to not shop at the others, I need to make it much more frequently, and if they had more grocery I sure would.

Thumbnail of user andreaw46
3 reviews
10 helpful votes
July 11th, 2016

It's sad to see this store is falling under radar. This has a bunch of helpful home stuff. I like that you can even hold items here for awhile. I am also completely in love with some of the fashion and home decor.

Thumbnail of user brianj61
6 reviews
7 helpful votes
December 9th, 2015

Kmart has been through some very hard times and have been fighting to prove themselves worthy. Their merger with Sears is a good arrangement which allows many shared quality products to be displayed (Craftsman tools and Kenmore appliances). Most of their store is similar in size and layout to Target, Kmart's pricing is perhaps slightly more competitive. One nice advantage is that online shopping for Sears is also available at Kmart with the same incentives.

Thumbnail of user lyndah10
4 reviews
1 helpful vote
July 5th, 2016

They are shutting down our Kmart and I hate to see it go, every time I have been there everyone was so nice. Always willing to help to find anything, no matter what department.It will be a real loss for BrisRace fans will hate it too.

Thumbnail of user toril
6 reviews
7 helpful votes
March 14th, 2012

Kmart is what it is, can fun pretty much what you are looking for each time. However how a company this big can't do better for their customers with a flat shipping rate.
I paid alot for shipping, what bothers me is when my product got here ( fragile package) it was broken from shipping. The store took it back no problem, but am out the cost of shipping with its right since I didn't break it.
Point is they need a Flat Rate!

Thumbnail of user martys17
41 reviews
125 helpful votes
August 11th, 2015

Generally, not my first choice. That being said, I've revisited our local store since they've reorganized as a company and am happy to say that you can see the improvements.
The store (in Santa Rosa, CA) is much cleaner/organized than before. The pricing and product selection compares very favorably to other "big box" discount stores in our area.
Candidly, I just have to get past my mental block because of their history... Kmart just doesn't "pop" into my thoughts when I need a store like this. Time will tell

Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 24th, 2015

I had searched several stores for a particular item and finally found it online at Kmart. Three clicks and it was on it's way!

Thumbnail of user elizabethr57
8 reviews
37 helpful votes
October 17th, 2015

I'm a regular client of Kmart, and as I have experience it is good and the service too

Thumbnail of user lanef
121 reviews
355 helpful votes
March 26th, 2015

I like to get kitchen supplies and underwear from Kmart. I find they have excellent electronics and I like get money back for purchases. I would have given five stars, but they often only have one of something and you have to keep calling the store. They don't answer the phone or answer it well when they do.

Thumbnail of user stephanyt
21 reviews
18 helpful votes
August 20th, 2016

Kmart.com is simple to use. I wish they had lower prices, but that is just the way it pretty much has been and I don't mind.

Thumbnail of user damonw15
5 reviews
1 helpful vote
November 1st, 2016

It had everything you need and more! The reason that I gave it 4 stars is because I could not find a thing I was looking for! I could in the actual shop, but not online!

Thumbnail of user sharondaa1
5 reviews
5 helpful votes
December 15th, 2017

Kmart keeps me updated with all the sales, everyday I get an email about the different items that they're specializing in whether it is a buy one get one free or 40% off. Awesome job Kmart! I have a big family and need all the savings I can get

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