On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
Kleen-ritecorp Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Every other vendor I do business sends me a complete receipt within seconds. Kleen-Rite can't seem to do that. It happens EVERY time.
I like most of the process when dealing with Kleen-Tite, but at the final checkout I've never seen the total purchase price prior to finalizing the purchase. Then I have to search for everything in order to enter the purchase in to my books, and it takes a while to get a receipt for the record. It happens every time I buy from Klee -Rite.
Everything was good except the shipment packaging was insufficient for the weight of the package. The package was damaged upon arrival but the product was okay.
Have the ability to purchase items and move on as a guest. Super frustrating dealing with your system having to login so u can track customers.
I am always buying nozzle's either for me or friends in the business. So when I am running low, Kleen-ritecorp is my go to no questions asked. Why? Because it's easy to order, you get what you ordered and you'll be happy you got your stuff at Kleen's, I know I am😍
I switched to ordering from Kleen Rite (from Windtrax) 20 years ago because of the website. And Kleen Rite kept me as a customer because of the great customer service over the phone. I don't price shop or look around at other sources, I just order from Kleen Rite because it is almost always an easy experience, and when it's not customer service always squares me away.
Ordered my first case of Kleen-Rite Big White Car Wash Towels in November, 2022. They are perfect for all kinds of clean up around the house, as well as drying our vehicles.That case of 150 towels has lasted 3 years because they are so durable I can use them multiple times.
I would like to know what the shipping will cost before placing the order. I have other means to get the items and like to compare prices.
I would like to know what the shipping cost is before paying and placing the order.
Good. Fast and easy to place my order.
I don't want to be required to place a minimum of 20 charters. I don't want the extra steps!
It's easy to place an order at the convenience of my house late in he evening.
Every single time I place an order I do not receive a confirmation email and I have to chase a quote for freight. It usually takes 2 -3 emails to receive freight confirmation and invoice. The only option is wire transfer which is slow and old school in this day ans age. I am a regular customer and surely a VISA transaction is acceptable. I deal with many Chinese companies and they all accept VISA why not Kleen Rite
Love the company, interface, service and everything. Love spending on you guys and making money on the products. Clients happy too everyone is happy.
Ordering supplies from Kleenrite is fast and convenient, whether you prefer calling to speak with a customer service representative or placing your order yourself online.
Its so easy and convenient to place an order online.
I ordered a few parts that i needed and did not receive. I called and they informed me the parts would arrive on Friday. Friday came and no parts. I called again and they informed me they were waiting on one part and it would be here on the next Friday. They said that parts were not in yet. I ordered the item that they said they were waiting on a week after i placed my first order and received it a week before i got the first order.
I try and order late in the date or on the weekends due to the website running very slowly. Your Customer Service though has always been very helpful.
Site is still pretty slow - we try and order outside normal hours when possible.
Fair / a hassle returning a brand new weep gun that leaked when installed. Shipping back is a pain and time consuming. Kleenrite should have just sent me another!
My experience has always been smooth and straightforward. Their website is easy to navigate, checkout is simple, and shipping updates come through quickly. Orders arrive on time and exactly as expected. Very reliable company to order from.
Just buying towels. Credit card was validated, and a nice package was sent in great timing. Straightforward information, very forthcoming. Worth my time, though it wasnt very much time at all! Forgot the previous date, but this is my second time so I'll put in today's
Been in the repair business 12 years now and started my own business last year, shopped around for parts and this is my new home, prices are unbelievable almost. I appreciate this company very much. Now lets make some moneyy!
I have communicated several times I do not want back orders but it happens every time even though my account has a "no back orders" message. Not only do I duplicate orders later, but also pay twice for shipping with back orders.
Luis, thank you for sharing your feedback and bringing this to our attention. We truly appreciate your patience and understand how important it is for your orders to reflect your preferences without added costs. We're committed to improving this experience and hope to get it just right moving forward.
Shipping is expensive and although there is a permanent message on my account not to backorder products, it is always back ordered and causes me to duplicate orders later
John K. Has been my go to sales person for many years and the reason is his knowledge of the products, his attention to detail, and he sees the order right through to shipping and advises me of the progress along the way. He is very knowledgeable about the new products that I may be interested in ordering and will tell me the pros and cons of each new product.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Carl, thank you for your honesty – we’re sorry the login requirement caused frustration during your purchase. We’re constantly working to simplify the experience and will share your feedback with the team to explore guest checkout options. Your input truly helps us improve how we serve our customers moving forward.