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Kleen-ritecorpReviews 1,461

4.6

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From the business

Kleen-Rite Corp. is a business wholesale supplier specializing in car care and pressure cleaning. We have been a distributor to the car wash, truck wash, auto detailing, mobile wash and pressure washing industries for over 60 years. Kleen-Rite offers the best prices and widest selection of self-serve car wash equipment and repair parts. We sell products for in bay automatics, touch free car washes, conveyor tunnels, and mobile washing.

Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.


kleen-ritecorp.com
Columbia, PA, United States
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Kleen-ritecorp Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
128
value
2
quality
1
This company responds to reviews on average within 2 days

Instant Feedback

7,619 reviews

We monitor reviews for authenticity

California
1 review
2 helpful votes
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Vender has a history of following up with orders.
December 11, 2023
Updated review

Fantastic service to make sure purchases were received to the customer

Date of experience: December 11, 2023

Looking good, nice layout!
October 31, 2023
Previous review

Looking good, nice layout!

Date of experience: October 31, 2023

User friendly, found my items quickly
October 29, 2023
Previous review

User friendly, found my items quickly

Date of experience: October 29, 2023

USER FRIENDLY AND PLENTY OF SHIPPING OPTIONS (shipping...
October 24, 2023
Previous review

USER FRIENDLY AND PLENTY OF SHIPPING OPTIONS (shipping options are so awesome)

Date of experience: October 24, 2023

Went very well, user friendly
October 21, 2023
Previous review

Went very well, user friendly.

Date of experience: October 21, 2023
Tennessee
1 review
0 helpful votes
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Ordering is a piece of cake!
December 9, 2023

Many products to choose from, delivery is fairly quick and prices are are competitive.

Date of experience: December 9, 2023
California
1 review
0 helpful votes
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Fast service
December 8, 2023

Easy to order website easy to use and very fast delivery

Date of experience: December 8, 2023
New York
1 review
0 helpful votes
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Everything went well
December 8, 2023

Ordered item and it was delivered in a timely hassle free manner

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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T Force
December 8, 2023

They delivered to the wrong address. The other car wash figured out that it wasn't theirs and called me. T force picked it back up. The pallet had been taken apart. I bucket leaking.

Date of experience: December 8, 2023
Patty L. — Kleen-ritecorp Rep
over a year old

Hi Dan, If you haven't already reached out, I'll have someone from customer service get in touch,

Canada
1 review
14 helpful votes
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I cannot state my anger and frustration of waiting for most of two months to receive a $5 motor brush.
I both called and emailed multiple times and no one could tell me when the product would ship. If I had any idea of the timeline I could have placed an order elsewhere and gotten it in a week. I only placed the second order because no one thought to inform me that I would get a single brush for a motor that needed 2 brushes. The other sites that carried the same product sold them as pairs as no motor needs just one brush replaced. So it took from September 24th until December 8th for me to get two $5 brushes.

Date of experience: December 7, 2023
Patty L. — Kleen-ritecorp Rep
over a year old

We're sorry to hear you had this issue, I'll bring this to the attention of the customer service manager

Texas
1 review
1 helpful vote
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Ok
December 14, 2023

Took a long time (> 1-month) to receive my order but did get it.

Date of experience: December 7, 2023
Pennsylvania
1 review
0 helpful votes
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Service review
December 7, 2023

I ve been a customer since I got in the business 3 years ago, Your staff is by and large very good.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Excellent
December 7, 2023

It is customer service. It provided what I needed.

Date of experience: December 7, 2023
New Jersey
1 review
0 helpful votes
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If I could give her a 10 out of 5 I would. Not only did she help me with the problem I had which was to help me get an invoice that was never sent to me but then took the time to help find a part I was having a problem with and making it able to be ordered again through your system. This makes it not only easier for me to get the part, but it also allows your company to make the profit on it because I was going to order it direct from the manufacturer. I manage a car wash and I wish my people had half of her customer service acumen and attention to detail. I am not sure how much she gets paid but she is worth more. Keep up the good work. Thank you.

Matt Knox

Date of experience: December 7, 2023
New Jersey
1 review
0 helpful votes
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Always helpful! Free delivery once a month! Great prices!

Date of experience: December 7, 2023
Utah
1 review
0 helpful votes
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Customer service
December 6, 2023

The sales representative was very helpful and knowledgeable.

Date of experience: December 6, 2023
Tennessee
1 review
0 helpful votes
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Thanks for the help as always!
December 5, 2023

This group is always helpful each time I call. I order a unique part that I can only find here. I appreciate the assistance.

Date of experience: December 5, 2023
Illinois
1 review
0 helpful votes
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This is the second time I've ordered from Kleen-Right Corp and it definitely won't be the last! I'm extremely impressed with the speedy delivery when I make an order and the pricing is very fair. Communication and follow up with the purchase and delivery is great!

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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Good service
December 4, 2023

Needed to order dosatron parts for a unit
Went to website put in part number and checked out (very easy).

Date of experience: December 4, 2023
New York
1 review
0 helpful votes
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Happy customer
December 4, 2023

Order regular microfiber towels and ultra 51 for windows and these are the best! And shipping was very fast! Ty

Date of experience: December 4, 2023
Pennsylvania
1 review
0 helpful votes
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Exceptional service
December 4, 2023

The site is easily navigated and customer service is friendly and responsive.

Date of experience: December 4, 2023
Colorado
1 review
0 helpful votes
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Fast Delivery
December 4, 2023

Good to have great service with well known company.

Date of experience: December 4, 2023
Minnesota
1 review
0 helpful votes
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Kleen-Rite has proven to have a great variety of parts that we need. That said, the pricing could be a bit more competitive compared with some other vendors I've used previously or found online. Also, would be nice to have an ETA when order confirmations are sent. This review prompt came when clicking an email link asking if we'd received an order. We did receive it, though it was shipped 16 days after the order was originally placed. Even a "item on backorder" notice would at least give us an understanding on the delay.

Date of experience: December 4, 2023
Patty L. — Kleen-ritecorp Rep
over a year old

Thank you! I'll pass along your feedback to our dev teams.

Georgia
1 review
0 helpful votes
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They were very helpful.
December 4, 2023

I asked for parts they said they were in stock and they sent them right away.

Date of experience: December 4, 2023