• Kizoa

Kizoa

Overview

Kizoa has a rating of 2.7 stars from 990 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 91st among Photo Sharing sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
11
See all photos

What reviewers want you to know

Positive highlights

  • I love using Kizoa, it's easy to create a beautiful slide show of memories to share with friends and family!
  • I've purchased a lifetime membership because they keep adding new and exciting things to the program.

Critical highlights

  • I have called their customer service line numerous times today and there is consistently no answer!
How would you rate Kizoa?
Top Positive Review

“Super!”

Karen F.
12/1/23

I don't know why there are so many negative reviews. Personally, I was completely satisfied. I will use this service again and recommend it to you!

Top Critical Review

“DOWNLOADS DO NOT WORK”

Gabriella R.
3/14/24

Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.

Reviews (990)

Rating

Timeframe

Other

Reviews that mention popular keywords

slide show (90) customer service (94) lifetime membership (14)
Thumbnail of user marilynp154
1 review
2 helpful votes
April 12th, 2020

Its good but i cannot edit my video to cut and remove some part that i don`t need and i want more effects its a little bit slow too to work online i wish i can work offline much faster, they have cool none copyright music it would be ice if they will put more> :): ) :) also if i can insert funny elements to improve my video and more effects please then im thinking to buy it lifetime...

Thumbnail of user stephaniem1228
1 review
4 helpful votes
May 15th, 2020

I love the features of the product but a few things. I cant figure out how to delete extra slides that are not needed. The music selections are not the greatest. And I've now lost my project twice due to the website freezing. Even if I don't close my computer down. When I go back my work is gone. It is frustrating. I spend many hours personalizing my project for my loves birthday today..

Thumbnail of user cassiel39
2 reviews
5 helpful votes
April 19th, 2020

I had this application for awhile, but noticed, lately when I try to forward the link or email to my friends they are unable to view the movie. My membership is limited and in the past we had no problems and I enjoy using this application. Presently, I am unable to send my movies via email or link, it comes out blank to my friends. Not sure what is going on. Would love to continue using, but it is not useful if my friends cannot see my movies. Thank you and hope others are not having this issue?

Thumbnail of user theresak164
3 reviews
1 helpful vote
December 25th, 2019

I create a Kizoa slideshow of my son every holiday season for the family, all of whom live far away. I was so excited this year to see that there were new sound options of volume control, fade in/out, and crossfade. The slideshow looked and sounded great from the kizoa site itself. However, once I downloaded the MP4 as well as the ISO files, I noticed that there were audio glitches in 3 places at transitions between songs. I haven't heard back yet about that but did hear back on the issue with the Youtube upload not working, which was acknowledged as a current issue with Kizoa that they're working on vs. an issue on my end. We're now down to the wire, and fortunately, the link to the site itself is fine, and recipients of an MP4 or Youtube link that they can cast or the DVD that I'll be burning for the grandparents will have to be viewed with the FYI that there are 3 hiccups in the audio.

The two instances of sudden increase in volume during a fade out and the sudden decrease-then-abrupt increase in volume at another spot aren't incredibly awful (well, the 2nd one kinda is), but the end result was very disappointing in that respect.

Another downside is that it does seem to take a small forever to download your file from the website, which first converts it, then indicates it's ready to be downloaded. It seems to take a longer-than-expected time, and my intenet is fast. If my son wasn't turning 18 next year, and I only had one more slideshow that I plan to create for the holidays, I would probably be looking at alternatives to Kizoa at this point. It's frustrating that I've upgraded twice in the past few years to use more features, only to have the functionality and quality go downhill.

Thumbnail of user danw320
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

I like the service but it is tied to more kids and wedding and family all the way. And to host the videos could be better players for running a business

Thumbnail of user stevenw104
1 review
0 helpful votes
March 15th, 2017

The video process was excellent, but when I connected it to a VGA to show my class it became extremely laggy. Any suggestions?

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Steven, thank you for your review. Were you playing your movie from your Kizoa account or were you playing a downloaded file? Were you also connected to WiFi or were you connected to the internet using a cable? We suggest that to have no lag when playing your movie from your Kizoa account that you are connected to the internet using an ethernet cable as this will provide a consistent connection to the internet. We also recommend that you delete the cache of your web browser, close it, and then reopen it by going to Kizoa to see if you continue to experience the same issue. If you have any other trouble playing your movies, don't hesitate to give us a call at (844)898-4402 or to email us at support@kizoa.com. Have a great day! - Evan

Thumbnail of user jimc198
1 review
0 helpful votes
February 26th, 2017

Just used the program to make a slide show of photos I took in Israel,,, as a first time user. I may not have understood the process or the options, but the slide show did show the photos as clear as I expected... The photos that I used from my files were a lot clearer... suggestion?

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Jim,

Thank you for your review. We were wondering if you could look at your photos in full screen and let us know if the quality of the photos you uploaded is still not as you expected. In order to view your photo in full screen, double click on any of your photos in the My Images space of your Kizoa account and then click Full Screen below your photo in the window that opens. Could you please let us know whether the quality is the same by emailing us at support@kizoa.com or by calling us at (844)898-4402 so we can further assist you. Feel free to contact us if you have any other questions regarding our platform and have a great day! - Evan

Thumbnail of user mauryg
1 review
0 helpful votes
February 20th, 2017
Verified purchase

Just played with the program but haven't really done anything with it yet. Plan to create a real program soon.

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Maury,

Thank you for your review. If you need any assistance with making your movies, please don't hesitate to call us at (844)898-4403. You can call us 7 days a week at any time between 8am and 5pm EST and our team of customer service representatives would be more than happy to assist you. Have a great day and thank you again for your review! - Evan

Thumbnail of user spacem
1 review
1 helpful vote
April 30th, 2016

It would've been nice if the site had mentioned the fees/cost of package deals, instead of me wasting 4 hours of editing and realizing that I had to pay $50 for the deal, and the storage space is terrible, need to add more info about it. I like this new software, but the company did a bad job of presenting the product.

Tip for consumers:
before making video, click my order then my plan. boom, pay up if you want a really good quality video

Service
Value
Shipping
Quality
Thumbnail of user alesag
Alesa G. – Kizoa Rep

Hello, while most of Kizoa is free, we do have some features reserved for our Premium members. We have tried to make this clear by giving a detailed table with the different features for each of our memberships both on our homepage (under our Memberships) and from within your Kizoa account (the orange Lifetime Premium button). Please contact us directly at customer support so that we can try to work something out to get you your movie!

Thumbnail of user beaw5
1 review
1 helpful vote
July 8th, 2017
Verified purchase

There are certainly some things that would improve this program (here not all, but some):
- possibility to change the music in the middle of a film
- the "contours" of all of the photos is visible in the next frame
- looks cheap, but when working with it you have to upgrade and in the end it's expensive...

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Bea, thank you for your review. Can you please email us at support@kizoa.com so we can take a look at your movie to see why you can't change the music in the middle of your movie. You can change the music in the middle of a movie with Kizoa. We'd also like to help you resolve the issue with the "contours" you mentioned. We would need some more information regarding this problem but this should be able to fixed. Don't hesitate to contact us and thank you again for your review.

Thumbnail of user mm239
1 review
0 helpful votes
August 27th, 2016
Verified purchase

There were multiple issues with the images after rendering was completed. It's a nice service, but way overpriced.

Thumbnail of user patriciah417
1 review
1 helpful vote
May 26th, 2019
Verified purchase

Tutorials need improvement, being able to get ahold of a customer service rep is extremely hard, and there is no explanation for terms...

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Patricia, Thank you for your comment. We're already working on that and hope to have the new tutorials on our Youtube channel very soon.

Thumbnail of user claudec16
1 review
1 helpful vote
July 7th, 2017
Verified purchase

I found that people involved do not really listen to the problem at hand.
Answer given not pertaining to the problem.

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Claude, thank you for your review and we apologize if our customer support staff did not fix the problem you were encountering. If you'd like you can contact us again either by email at support@kizoa.com or by calling (844)898-4403 with the problem you have and we'll do our absolute best to assist you. We'd be curious if you could also let us know what the problem was concerning so we can send it off to our technical team to have a look. Feel free to contact us if you do have any questions and have a great day!

Thumbnail of user athenam6
1 review
0 helpful votes
August 4th, 2016

Each year I create a montage of video clips and photos of my son (7 years and counting). I use to use i-movie but the upgrade to Captain messed up my entire computer so much so that I am finally parting ways with my Mac. I was desperate to find something comparable. I paid the premium price. I put together a 319 slide movie with music (20 min). Problem #1 I can't see the song titles in the movie as I edit it. Problem #2 The way editing is laid out as a single line at the bottom makes it very difficult to edit longer works. It takes forever to scroll back and forth and you can only look at about 10 slides at a time, so finding something takes forever. Problem #3 I cannot hear the audio of my videos over the music. There is no fade in, fade out, or music trimming. These are features of I-movie that I sorely missed using Kizoa. I can't believe that there is not more demand for these features. Customer service was great, but they really couldn't help me because the things I was asking aren't part of was Kizoa can do yet.

Thumbnail of user alesag
Alesa G. – Kizoa Rep

Hi Athena, I am glad that we were able to speak on the phone the other day regarding these concerns. I will definitely share your feedback with the rest of our team so that we can take this into consideration when planning future enhancements to Kizoa. I did also want to let you know a couple of tricks that may help:
1 - You can check the song titles when working on your movie by double-clicking a slide and then selecting to "Modify" the music. You will then see the title of the track!
2 - You can see many more slides simultaneously by going to the "Settings" tab of the Movie Maker. You could see thumbnails of up to 80 slides at a time depending on the size of your computer screen. You can also move slides around from this page.
I hope that helps!

Thumbnail of user charliey15
1 review
0 helpful votes
July 10th, 2019
Verified purchase

Slow and sometime hang by itself when uploading big amount of photos. Limited design and does not cater for all people. Should improve on the design to get more selection, style in order to get more people to use it.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Charlie, thank you for your message. We appreciate your feedback. Please, let us know if you have any other questions at support@kizoa.com.

Thumbnail of user js349
1 review
0 helpful votes
July 7th, 2017
Verified purchase

Great service. Great customer service.
But my issues with quality of uploads and pictures has never been resolved.
I have professional-grade high-res, screen-optimized images that never look as good once I upload them to Kizoa. So, I love the product, but may still go somewhere else.

Thumbnail of user fatimaz13
1 review
1 helpful vote
November 10th, 2020

Im a student and I used kizoa for my video project it took me 3 days to make it but when i tried to Email it, it said I had to become a premium member to access my video and it

Thumbnail of user barelys
1 review
1 helpful vote
September 8th, 2016
Verified purchase

Useful enough to do simple things, but could have more options in regards to effects and features in the editing section. As for the product market... it is abysmal. I would love to edit photos and order prints and mugs and canvas frames, but the service is horrible in this regard. The basic video editing is not really worth the price, but is just functional enough that I will use it for a specific need.

Kizoa has some serious potential and I will hold out hope that it improves.

Service
Value
Quality
Thumbnail of user alesag
Alesa G. – Kizoa Rep

Hi Barely! I am sorry to hear that you were unhappy with our print order options. If you have any specific suggestions for how we could improve this portion of our site, please do not hesitate to let us know! We are always glad to have feedback so that we can work to make Kizoa even better!

Thumbnail of user staceyp27
1 review
0 helpful votes
July 11th, 2017
Verified purchase

My first burn to DVD worked great. After that, I can't burn anything directly to DVD. I have to wait for Kizoa to download. That's not what it's supposed to be.

Thumbnail of user trevorw97
1 review
0 helpful votes
April 19th, 2020

Made a collage with a soundtrack. Works perfectly in the collage editor but when added to the movie the sound does not work. Why?

Thumbnail of user phoebeh15
1 review
0 helpful votes
July 17th, 2019
Verified purchase

I like the site overall and I made some really nice videos. But I have a problem with the pictures I uploaded being too hard to see and the sort options is very limited.

Thumbnail of user moniquec90
1 review
0 helpful votes
April 10th, 2020

Last year I purchased the lifetime starter package to create a movie for my speech class and it worked perfectly. I have been trying to create a movie for two days now because the videos are taking forever to upload.

Value
Shipping
Quality
Thumbnail of user alyssad7
1 review
1 helpful vote
April 14th, 2016

Music on movie slides are behind from when you actually play them. If you put a collage into the movie it freezes. This sight freezes a lot, and it makes me really angry to have to reload it a bunch of times. I have used the site of many different computers and web browsers and it still is wonky.

Thumbnail of user alesag
Alesa G. – Kizoa Rep

Hi Alyssa, we are unfortunately experiencing some slowness on the site at the moment, but our engineers are already hard at work to get everything back to normal!

Thumbnail of user laurap389
1 review
5 helpful votes
November 20th, 2019

Since 6:30am EST this morning I (and many others who are voicing their frustrations on other sites like Twitter) have not been able to access www.kizoa.com whenenever I try I get this message: "www.kizoa.com's server DNS address could not be found.
I have paid to be a premium lifetime member and at 9am EST this morning I called the company's Customer Care Line for Premium Members and briefly spoke with a woman who informed me they were have some issues, but they would be resolved and the site would be back up in an hour - that was 9.5 hours ago! I have tried contacted the company no one is there, nor do they have any recorded messages to inform customers of what is going on. I have searched the internet for any information Kizoa may have put up somewhere for their customers including checking on Twitter and FB, but to no avail. It is uncomfortable, disheartening and completely frustrating having paid for membership, needing to complete a project and this company has all my work thus far, all my photos, videos and music and I cannot access to work, but more than that this company doesnt have the customer service side working well to care enough to find a way to let their customers know what is going on, what to expect. Right now if feels and seems as if they are suddenly defunct and it is scary... What do we as consumers do? Its like this company has very important, very personal stuff of mine that they are holding hostage and not saying why.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Laura, we're sincerely sorry to hear about that. We experienced a major outage last week. In order to log into your account please type www.kizoa.app to open the website. We apologize for any inconvenience.

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Laura, we're sincerely sorry to hear about that. We experienced a major outage last week. In order to log into your account please type www.kizoa.app to open the website. We apologize for any inconvenience.

Thumbnail of user tedt72
1 review
4 helpful votes
November 28th, 2019

I was able to open theKizoa. App site and all of my material was there, but testing it, I could not upload my music. Said to "try later" What?

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From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.

Business History

Kizoa was founded in 2007 in Paris, France.

Company Representative

Thumbnail of user rebeccab322
Yanai G.
CEO
Typically does not respond to reviews

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